Delta Air Lines

Not Verified | My friend bought my sister and I a round trip ticket to Florida. It was our first time using Delta. I was very impressed. My sister required a wheelchair at each airport and I have to say the service provided her was over the top. Every associate assigned to help us navigate to our connections were so friendly and kind. I most likely will use Delta as my primary flight now. Thank you Delta for employing people who knows that compassion matters.

Not Verified | The ground staff at luggage check in are rude. One told me I need to be more responsible to make sure my first name on my passport matches my first name on my ticket! My flight from Atlanta to Lagos was originally scheduled for 4.25pm but as at 8.25pm we were still at the departure lounge. The airline did not offer any apology or deem it fit to offer refreshments to intending passengers. The ground staff are rude, and lack professionalism as they bark out answers when asked on the flight status.

Not Verified | Worst airline ever. First they changed our plane without asking us so we had to change it back. Because they changed our plane without permission our bags were sent somewhere else. They are saying it might be up to 6 days before our luggage is mailed if it even makes it that far. Stuck in Brazil with nothing.

✅ Trip Verified | Delta has consistently changed flight schedules last minute and delayed flights more than any other airline. It has come to the point where I give myself a 12-hour schedule flexibility in order to accommodate Delta’s reputation with shifting schedules. The worst part about it is that they do it on purpose because they way overbook and do other low quality tactics to save their business money while putting passenger satisfaction last. Did I mention that their WiFi NEVER works? I don’t even try anymore. It has worked literally 0% of the time with a sample size of about 8 flights I remember. Try your hardest to fly anyone else.

Not Verified | Flight 4774 out of Dtw to Knoxville 09/07/21 currently 930pm. We have been waiting over an hour to take off. We are closed in on this ridiculously small aircraft during a pandemic. In these type of situations theses aircrafs should be mandated to let passengers off at the gate. I am outraged.

✅ Trip Verified | Delta took $385 out of my bank account without my consent. When I tried to solve this with the company the staff were rude and refused my refund! The customer care advisor was not helpful at all. She did not listen to my story where Delta has committed fraud on my card by swiping it without my permission. Delta staff are writing notes and making up baggage fees that I did not incur. I would advise you not to travel with Delta.

✅ Trip Verified | When we flew to MCO from STL with American was wonderful. Then we get ready to come back and with Delta. They took $1,178 twice out of my account for first class. Then the tickets did not change and I paid 31.98 for comfort seats. Well you guys got $2435 for two people to go from MCO to STL to ride in seats 32 A&B. How is that possible. I will never fly Delta again.

✅ Trip Verified | I had a very pleasant flight all because of a flight attendant who went well above and beyond to ensure my comfort I could not have gotten better customer service. I am very grateful for your hospitality and service Mary.

Not Verified | Is there any time Delta doesn’t delay a flight? I’ve flown four times in the last week and all but one of those flights were on time, the rest were 3+ hours delayed, I didn’t get home until 3am one time for my 9pm flight. There is absolutely no reason for there not to be a pilot or crew to fly these planes, you’re able to offer these flights so maybe you should staff them accordingly. I’ll never fly with Delta again after my experience with this crappy, ill-staffed airline- not worth the time or money spent. Frontier is even superior.

✅ Trip Verified | I got on a plane yesterday in Kansas City and was flying to Charleston to see family got the long weekend. We got word last night at our layover in Atlanta that the cleaning crew had not cleaned the plane. So we wait and wait. When they finally showed up, the pilot and crew left the airport because they had Timed out. Whatever that means. We ended up staying the night in Atlanta and were supposed to be on the 6 am flight to Charleston. Well guess what, no co-pilot. So as of this moment in time we are stuck at this airport waiting to get a flight to Charleston because some copilot can’t show up to work. Way to go delta! When you screw up you really go all the way.