Delta Air Lines

Not Verified | The flight to Nassau was perfect as was the return flight to Atlanta where I live. We fly Delta always! Have been Delta Platinum card members for years! We used to not care if another airline was a little more expensive because we are loyal Frequent Flyers. We are learning this means little to nothing to Delta. We had a flight to Cabo San Lucas non stop, round trip in Delta comfort that was cancelled by the airline and replaced with a very inconvenient and lengthy route and main cabin seats. The flights we had scheduled to fly originally had not been cancelled they simply moved us and down graded cabin to the other flights! We were to fly home from Cabo to Salt Lake City for a five hour layover and leaving at midnight to Atlanta arriving at 5am. This is wrong. So they refunded us for the difference in airfare after we called them on it and returned us to our original return flight. Months ago I made round trip Delta Comfort (first class was full) flights to Rome ahead of our cruise in Europe next May. Today we noticed that the reservations are no more in our “My Trips”. And of course you can’t talk with a human being any longer. So we can no longer be assured that a reservation on Delta will be honored.

Not Verified | We flew from Koa, Hawaii to San Jose, California and it took almost 11 hours. It seemed like we passed SFO and than made our way to Washington with a 1 hour layover. That added 5 hours to our travel time and seemed unnecessary to not stop in San Jose first. We flew American Airlines to Hawaii and Delta on the way home, comparing the 2 AMERICAN was way more comfortable seating with more leg room and their flight attendants were really friendly and genuinely excited to take you to Hawaii. Delta was a different feel the flight attendants didn't really seem to want to be there, they offered drinks 1 time on a 5 hour flight and the seating was very uncomfortable. Our knees were almost touching the seats in front of us. There were TVs on each rest for our long flight from Hawaii but not from Washington to San Jose. That was a smaller plane and you felt turbulence a lot more in the smaller plane. Wifi did not work for texting either flight. I understand over the ocean it doesn’t work but it didn’t work over the mountains either. Honestly I don’t think we will fly Delta anymore regardless of price. They did do a good job helping my grandma in a wheel chair and I appreciate that. Btw their prices change the more you look at the ticket prices. For whatever reason it was different pricing for each of us depending on if I looked on my phone again or on a tablet like I was a whole new person.

Not Verified | Was forced to check my carry on bag because they can't seem to figure out how many tickets to sell before the plane is full. I asked if they were going to guarantee my laptop, camera equipment and my Bose headphones. Total of about 5k worth of equipment. The lady at the counter rudely said we guarantee nothing but I was free to carry the contents of the bag without the bag. We get on the plane finally and there's several empty over head bins. 2 minutes before we leave a Delta employee takes the seat next to me and of course he has not one but 2 full size carry on bags. I've been a sky miles member for a few years but you can keep the miles. I'll not be giving you any more of my business.

✅ Trip Verified | Mas at check in at SLC was extremely helpful in getting me on a different connection, as my original flight was delayed. Thank you Mas! I really appreciate the time you spent on the phone getting everything straightened out for me.

Not Verified | Stay away from this airline! Their app will increase the price of the ticket if you look at it more than once (each time you look for an option and don't buy immediately - it will double the price by the hour). Its so evident, they should be ashamed to abuse their own potential clients. The app will always tell you that there is only one or two tickets left, to pressure you into paying ridiculously high rates. Then, when you board the plane, its half empty. Please avoid being robbed by Delta.

✅ Trip Verified | I was charged 4 times for a first class upgrade. They removed over $1400 dollars from my account and said there is nothing they can do. Waited for 3 hours to be told this Delta has extremely poor customer service! Will not recommend or use again.

Not Verified | First time flying with Delta and this will be my last. During my 7.5 hour flight from Atlanta to Anchorage the WiFi was not working and the TV was not working. When I brought this to the attention of the flight attendant she acted like I was an inconvenience. She was also very rude to the other passengers as well. I am currently sitting in the Anchorage airport waiting to return to Orlando and they are not staffed at the check in desk. I have 10 other passengers with me currently. They do not have a phone number provided to call for service. The other airlines near by say that the Delta employees commonly do not pay attention to there check in desks. Before booking my flight I received the delta airlines credit card thinking I will continue using this company. I will be closing my credit account and I suggest everyone pay extra to use a different airline.

Not Verified | Nice experience. There was slight delay due to a mechanical problem. The captain personally announced in the waiting area that there would be a slight delay due to a mechanical problem. When the problem was fixed, he announced that the problem was repaired and assured us that the aircraft was ready to fly. So nice to hear these announcements from the captain. Usually the gate agents make these announcements. The snack service consisted of a box of crackers, cheese and sweets. Nothing to brag about, but understandable due to covid.

Not Verified | ROC-ATL-JAC. Delta's Comfort +. Seats comfortable with enough legroom for me. (I'm 6' 2") Both segments were on time and my luggage arrived with me. Flight attendants were alright. Overall it was about what one would expect from riding in a lower than first or business class seat. Seeing some of the negative reviews here about airlines, not just Delta I can't help but wonder what people's expectations are?

Not Verified | Delta was the worst experience we have ever had flying. 1st all we were taking my 84 yr old mother who handicapped to Omaha to bury a daughter. Because of that we elected to pay the xtra money & fly 1st class. Come travel day we get on plane & we were Surprised to say the least. We paid over $1800 a little wider seat and extra 2 inches of leg room. Now on to the flight which was fine except previously mentioned items. We requested a wheelchair at every stop. At Salt Lake NO help at gate. Finally got someone to push & thank god as we had 38 minutes to get all way across the airport. That whole experience at SLC was brutal. Due construction we had to climb up & down to get to bus to take us to plane. And we had no help getting to car rental once In Omaha. All in all flying Delta was easily the worst experience we have had. My wife & I are in our 60’s and do lot’s of traveling. Rest assured my wife & I will NOT fly Delta ever again.