Delta Air Lines

✅ Trip Verified | Since boarding my flight from Atlanta to Houston the customer service was nasty, I was moved from gate to gate with absolutely no communication the only way I knew was looking up at the board and seeing the boarding attendant gone and the flight no longer posted (this happened 3 times) again absolutely no announcement, My carry on is damaged while trying to board the plane, now I am not at the correct airport I am spending an extra $75 and an hour away from the airport I was told we would be landing at by one of the attendants. I dont want to forget to mention the seats and windows on the plane were sticky and had what looked like cola drops on the windows. I will not be flying Delta again.

✅ Trip Verified | While at the gate and returning from San Antonio, Texas on December 26, 2021, customer service asked for any courteous traveler to check their carry on luggage in order to make sure everyone had room. Being a retired USAF service member, I thought I would be able to serve again by checking my carry on luggage, therefore freeing up an additional space for other passengers. I sat down by the window facing the aircraft and noticed the man that I had taken my checked in carry on luggage open a door to the outside of the walkway to the aircraft. I then saw him bring my bag out first and throw it down this 40 to 45 degree angled ramp. It went about 30 to 45 feet and bounced off of the railing at the bottom. Then he proceeded to throw approximately 13 to 15 more bags down on top of mine. As they slid down they literally bounced off of my small carry on luggage until the pressure was too much and they just simply stop bouncing and continued to press against my small luggage. When I arrived home, after my flight to Raleigh, NC and begin to unzip my bag, I immediately noticed that it had been significantly damage. This was a brand new SwissTech luggage I had just purchased for this trip. The way all of our bags were treated after we attempted to be supportive of the mission of your program is totally unacceptable and whomever is in charge of this part of your program should be ashamed. I will never provide you with the opportunity to treat my personal stuff in the manner in which you treated it this time. I am extremely upset and after paying over $1400 for tickets for me and my wife, it is extremely disheartening to find this is the best service you can provide. My rating below will reflect my disappointment with this part of your program/process in particular. It is not a reflection of other aspect of the services provided during the trip. I will recommend Delta Airlines to family and friends, however I will warn them not to go out of their way in any manner to accommodate a request from your company.

✅ Trip Verified | They blew my connection, then stuck me on a flight that next day that absolutely didn't work for any of my plans with no refund option. The flight I paid for was through Salt Lake City, and that was important to my plans. The flight they stuck me on went 2,000 miles out of the way to Minneapolis and then back to California. No explanation. No apology. No choices. Worst I've ever been treated by an airline in my life.

✅ Trip Verified | Customer Service Agent(s) non existent at gate, I waited for my rollator at the gate for too long, being a guy with a walking disability, but no customer service agent support. I went to baggage claim via wheel chair skycap, but only to learn that Delta finally brought my rollator to the gate. Not only was Delta too slow to have the rollator at gate, but customer service support was non existent at the gate to simply tell me to continue waiting at gate. Delta, please do better!

✅ Trip Verified | Worst service for a handicap person. I was left to be last seated, no assistance to my gate, no assistance ready at my gate and rude TSA, no help. Worst experience ever.

Not Verified | After 6 hours at the airport they canceled the flight and sent us to a hotel an hour away. Horribly rude staff and then gave us tacos for dinner which I had to pay half the bill because they said the drinks and only a certain dollar amount was allowed after we already eat. They say that we need to be at the airport at 7 am but they don't know if our plane will be able to fly so no departure time just wait till they can figure it out. I know it's the holiday but come on we have been patient we just want a little respect and for Delta to do the right thing. I ask everyone to stay away from Delta as they don't care what happens to you after they get your money.

Not Verified | Terribly disorganized and unhelpful. I get that it's the holidays so everything is a bit crazy, but everything I dealt with could most definitely be handled better. The day before I left, I tried to check in for my connecting flight and it wouldn't let me. I had to sit on hold for about an hour (while at work mind you) trying to figure out what was wrong. I was very concerned as I knew no one in the state I'd be connecting flights with, and I'd have no way to get home for a while without getting on a new flight. The lady I spoke with said everything would be fine, I'd get my seat assigned at the gate. So the next day, I take my first flight, and go to connect to my second. I get to the gate and ask the lady behind the desk for my seat. She told me "you're going to have to wait, we oversold this flight and I have to make sure you still have a seat". I was very upset by this, as I had already explained that if I got stuck at that airport I would be there for a while. Eventually, she confirmed that I had a spot. I finish that flight, and go to the carousel to get my suitcase. I checked my app and it said my bag had been scanned and sent to that specific carousel ... but it wasn't there. I stood there waiting for about 45 minutes trying to find my bag. It never came up, so I went to the baggage office, where they initially tried to brush me off and said "you just didn't wait long enough, you need to go back and look more". This made me extremely irritated, as it was obvious they just wanted to get me out of their way, and they didn't really care that my bag was missing. Even when I explained that I had important medications in there, their attitudes did not change. Eventually, a very nice agent named Arthur helped me get a "lost or mishandled claim" filed, and he was probably the only helpful Delta associate I dealt with this trip. I am currently on hold with the airline, still trying to figure out my bag. I've been transferred twice and have had no communication on their end in over an hour and a half. I didnt really like Delta in the first place, but now I definitely will never be using their services ever again. It is so not worth the hassle, next time I'm just going to drive.

Not Verified | Flight from Phoenix was fine other than the baby crying 75% of the time the whole. I decided to volunteer my carry on bag since it was a little bigger, and they needed the room. So no laptop or personal items i would have normally had with me. I get to Detroit at 5:30am, next flight to Pittsburgh was delayed due to no crew. Then the flight updated around 9:40 to canceled. Next flight out wasn't until 1:45, no one can tell me where my bags are. I had to ask 2 different help desk. Other plans an reservation had to be canceled. And now stuck at the airport no phone charger, no laptop. Now have to spend more money on food that originally was not accounted for. I flew delta because American had something similar happen in Dallas. This experience was horrible, next time I'll drive.

Not Verified | Terrible airline cancels flight 10 minutes before boarding and gives us a flight for the next day for layover flight to SMF, stuck at LAX overnight. Would go lower than 1 star. Then 2 hour wait for customer service after they cancel.

✅ Trip Verified | I bought a ticket for $2662 to be 5 hours delayed and not to forget we were just sitting inside the airplane with no complementary dinner or anything. They were distributing cups of water during this covid pandemic period stating that they don't have bottles of water. Of course they brought bottles of water after people complained about the water in cups not being sanitary or practical for the kids on board. I am irritated that i spent $2662 to be treated like this by Delta airline and something really needs to be done. If it was other regular flights they would have put more effort in it but since we are just a group of maybe 200-300 west Africans (Senegalese) we got treated very disrespectfully. Its now 1230 am and we are sitting in the airplane still looking for a miracle.