Delta Air Lines

Not Verified | Sat on tarmac an hour past landing even though we arrived early. Waited for bags for over 45 minutes. Will never fly again. The rest of the terminal was quiet.

Not Verified | My concern with Delta is their customer support. It's terrible! They dropped me from their chat and hours waiting for a call. The reason why I tried to contact them is because their app is horrible! I try to book flights and I constantly get "Oops something went wrong please try again". Couldn't update or edit my credit card info as well.

✅ Trip Verified | Worst airline ever, worst travel. Will not suggest it to you. Other options are better. Delta is worst. Seat torn. Tray did not open. Food is not good. Customer satisfaction not met.

Not Verified | First time flying and the flight attendant made my flight enjoyable by keeping me calm and making light conversation when she had time since she knew I was very nervous and alone! Definitely recommend this airline all of my flights were on time or early with no complications!

Not Verified | I thought Delta did a fantastic job during the course of our 13hr journey. The Flight Attendants were all extremely courteous and welcoming. We had two layovers and it was as comfortable as it could be sitting on a plane for 6 hour increments. We did hit a snag from Georgia to South Bend. Our layover was already 3h30m and the plane was delayed and hour but the gate agent decided not to inform any of us. So everyone sitting at the gate was just staring at each other wondering if there was a change. Luckily for us it was the last leg of the trip so we had time to spare. If others were connecting to other departures, it definitely would have been an issue. We did sit in Comfort plus which I believe was worth it for the long journey. They don't over meals but they do come around often with snacks and various beverages. They also had a pretty great app that's extremely user friendly and tracks your luggage if you decide to check in. I would consider strictly flying with Delta but may have to find another Carrier going to SBN. It seems their only route is through Georgia, and not only is the gate completely on the other side of the airport ( a good 40min walk) I was completely turned off by the lack of communication from their Gate Employee.

✅ Trip Verified | Delta never fails to impress but there were some glitches this time some not due to the airline and some did. Check in in Bogota was fast, too many questions were asked before being able to check in by security. Once provided with a boarding pass there was no line for Delta One customers so it took more than hour and a half standing. Lounges were closed due to covid but also by the time I had made it past security it was already almost time to board the plane. What made this flight memorable was the attention provided by the lead flight attendant which went out of her way to make me feel welcome. Unlike my previous flight also on Delta one as soon as upon entering she walked me to my seat and asked me is she could stow my jacket. A duvet, pillow, Tumi amenity kit, noise canceling phones and big water bottle were waiting on my seat. While taxing dinner orders were taken as well as drink choices and throughout the short 5 hour hop back to New York City many rounds of wine were provided. The meal was a veggie sandwich with hummus, some custard which was amazing, salad and wine. Later on I found out the same was offered on coach so this is where the airline lagged but to their defense meat wasn’t allowed on flights by Colombian authorities due to the pandemic. Inflight entertainment was okay small selection on these older aircraft and my seat was comfy enough to sleep on. Bags arrived on time after landing.

✅ Trip Verified | I thought I had canceled my flight but was receiving boarding pass notifications. (I had not actually cancelled my flight to Paris). After spending quite a long time (39 minutes) on hold I was connected with an agent. Shortly after connecting with the agent, my cell reception tanked. The agent stayed on the line with me for whole minutes - knowing that if we disconnected, I would be returned to the start of the queue. I am so grateful for this agent who persevered, waiting for me to move into better cell reception and complete my last minute cancellation. Thank you Delta. I like to fly with you already but this small nicety made a huge difference for me today. Thank you to the Delta agent for your grace, composure and patience.

✅ Trip Verified | I will not fly Delta again. It's always been my favorite, but the rude mask policy changed that for me. I have asthma and was struggling for breath, plus my mask kept sliding up into my eyes. I had it over my nose (completely covered) but apparently that wasn't high enough for the staff at the entry of the plane, who then tattled with text messages to the steward in the rear of the plane. I was literally being policed and all while I was struggling for breath.

✅ Trip Verified | I had to enter my last flight however this is about an upcoming flight BOS to MCO that needed to be cancelled. Delta advertises it is so easy to travel without worries, no change fees, can cancel and have eCredits. Well guess what? I bought a ticket for myself and an employee last July to travel next week and she no longer works for me, trip is cancelled. I have a credit for my ticket, hers has just vanished. Can't get satisfaction with chat, call in, wait time is 1 hour plus. I think its quite a racket to assure customers that there are guarantees then oops if you buy multiple tickets you only get a credit for the one in your name, over $800. Maybe someone could help me over the phone but who has an hour plus to wait to see if that is the person who is going to help. I've tried several times. I wonder how much money Delta pockets doing this to people. So dishonest. If I bought the ticket for an employee, who does not have a Delta account, who typically does not fly and then there is no credit that's like thievery. I have always flown Jet Blue but have started moving to Delta because JB doesn't have a first class but at least I've never had an experience like this.

✅ Trip Verified | I fly twice a month and Delta has been by far the worst airlines. They cancel connecting flights when your several states away from both home and destination. They do this for no other purpose but not having enough customers to make it worth their time fiscally. They will make you sleep on the airport floor just because. I am not flying to go on vacation but for family purposes and I do so in between my work which I am able to do remotely but it is to the point I will leave a negative review (which I have never done in my life). If it’s the holidays or you have anything important to tend to don’t risk it. Delta will be the first to pick the dollar over its customers. When I was in the air about to land they cancelled my connecting (again) and an hour later while talking to customer service my partner was still able to purchase a flight for this time slot which at a later time they told him it was delayed (by 656 minutes). It’s unethical business practices at the very least.