Delta Air Lines

✅ Trip Verified | I have no words to describe how I feel now, I am very upset that they canceled my flight at the last minute before departure and don’t even say “sorry”. I was supposed to fly at 3pm to Minnesota but was canceled and rebooked me to Atlanta, then had to wait there for 3 hours and continue flying to MN, arrived at 12.30 midnight. I will never book Delta Air Lines again.

✅ Trip Verified | Had a really bad experience, flights were delayed and when I arrived in Montego Bay my baggage didn’t arrive. We tried to call, we sent messages, no response, nobody could help at the airport. My flight arrived on 12/30/21 around 2:15 pm, and my baggage was supposed to come on the next flight at 4:30pm but nothing. Today is 12/31/21 I have no medications, no clothes no shoes and still nobody can help. I’m very disappointed and I will guarantee I will never travel with them again.

Not Verified | Absolutely the worst customer service, I was a loyal member to Delta but that is no longer, I had 2 flights canceled back to back, then zero support from the staff on getting my flight canceled. I decided to trust them again trying to fly back home and again was let down in every way possible. Not to mention to check your bag takes hours on end, I thought showing up 2.5 hours early for my flight was enough and I couldn’t of cut it any closer I had to run through the terminals and was lucky that the lady opened the door for me. the only time I will ever fly with them again is to use my points and then it is adios.

Not Verified | Customer service is the worst especially for the military my son flew in on the 18th and was scheduled to leave back out on 12/31 only to receive and email saying his flight was canceled 4 hours before he was scheduled to leave. The customer service rep we spoke with was beyond rude and told us to pick another day or lose money. It’s nice to know that your company cares so little about people who help keep your country safe.

✅ Trip Verified | This was such a horrific experience I’ll never fly Delta again. Three days in a row they cancelled the exact same flights, and had one of the flights delayed by the exact same 4 hours each evening and yet claimed each occurrence of having no crew was random. Gate agents were either clueless or rude, many were unable to perform reticketing that I was able to do through my app. Somewhere around the evening of day two of waiting, they gave everyone meal vouchers, which might have been nice had a single restaurant been open once they decided to give them to us. One agent told me that if you leave security, you can’t come back through (clearly untrue). One agent told me they could not put me on a partnering airlines flight…I confirmed with someone else that they are required to do so if they cannot serve you (they could not, it was going to be more than 24 hours). So I went back up to counter, asked again more finely and they agreed. But, she “had trouble with the system” miraculously until exactly the minute after I could no longer make that flight. They made people wait for 7 hours in the airport for flights where no crew had been scheduled and none would be coming available, three days in a row. On our last delay, we were told “they hoped our crew, arriving from another city, wouldn’t time out before being able to fly.” I’m sorry, you don’t know whether the crew were waiting for is going to be eligible to fly? Seems like someone should have that information, right? I don’t blame the airline for a cancelled flight, or even 8 cancelled flights. I blame them for a combination of stupidity and actual deception that cost many people a lot, and for a complete callous disregard for the feelings of customers. I watched every other airline handle limited crew with no issues and with some kindness and empathy. Delta employees clearly didn’t care at all, and I’m done with them.

✅ Trip Verified | Very happy with Delta. We got delayed due to weather issues and staff shortages due to covid in Detroit and Delta made sure we had free hotel stay, free shuttle, and food vouchers. We came back every day to see if there was any flights and the attendants were very extremely helpful. One in particular, Mara in Detroit, took extra time to see what options we could take to get home earlier. So instead of Getting home Friday we were able to get home on Wednesday! Mara deserves a raise! Thank you Delta for such amazing service! And please thanks Mara for me!

Not Verified | The flight to Denver was a nightmare having us stuck on the tarmac in Seattle for 2.5 hours due to an engine malfunction on the runway. The the return flight was cancelled with Delta providing no assistance or other options to get home and their website was down not allowing people to get their refunds for the tickets. The only option was to call Delta's phone number which currently has a 4.5 hour wait time with no call-back option available. Long story short, this trip is the prime reason I stick to Alaska Airlines whenever possible and a reminder that it isn't always worth saving an extra $50.

✅ Trip Verified | I was told at the counter that there were not any first class tickets available to do an upgrade. After going through security and coming up to the gate and talking to the rep owner I was informed that there were seats available but I had to use a courtesy phone. Hold time is 5 hours. This is the most ridiculous customer service I’ve ever experienced. Who in their right mind since it’s OK to have a customer on hold for five hours.

Not Verified | Multiple delayed flights. Hours long waits in planes and airports. Flight from Detroit left when we were on the ground ready to make connecting flight. They knew we were on the ground. Left anyway leaving us with several hour wait. Staff unhelpful helping us to get off the plane first knowing we had 26 minutes to get on the connecting flight. Unable to get off plane in Minneapolis because another plane used our unloading platform knowing full well we were on time, even early. Only one info desk to assist with making new flight arrangements. Staff slow. At least 30 people in line ahead of us. Waited over an hour. Cleaning crews late making boarding late. Have been at airports and on planes since 11 this morning. It is now midnight with no end in sight. Hired transport company left us after making 2 trips to airport and waiting for over an hour.

✅ Trip Verified | Since boarding my flight from Atlanta to Houston the customer service was nasty, I was moved from gate to gate with absolutely no communication the only way I knew was looking up at the board and seeing the boarding attendant gone and the flight no longer posted (this happened 3 times) again absolutely no announcement, My carry on is damaged while trying to board the plane, now I am not at the correct airport I am spending an extra $75 and an hour away from the airport I was told we would be landing at by one of the attendants. I dont want to forget to mention the seats and windows on the plane were sticky and had what looked like cola drops on the windows. I will not be flying Delta again.