Delta Air Lines

Not Verified | Today was the worst Delta experience of my life. When I arrived to the airport, I stood in the baggage drop off line for about 2 hours. Then my flight 1217 was over 2.5 hours delayed. Then when we finally arrived to Atlanta, GA it took us another 30 mins because there were no people at the gate to guide us in. I typically don’t write reviews for one bad experience, but I would have rather have taken Spirit Airlines today.

Not Verified | The worse experience I've ever had. The crew members are rude. One of the crew members I approached give me an attitude and would not answer my questions. I had to wait for hours only to understand I would miss my connecting flight. I will not fly with Delta ever again. Delta needs to provide training to their crew members with attitude problems.

Not Verified | I will never fly with Delta again. This has been the worst travel experiences of my life. They left from Memphis, TN an hour and a half late because we were waiting for 2 passengers. Our connecting flight to Mexico left early with 1/3 of its passengers not on board. The earliest flight they will give us is Monday, which means we miss 3 full days of our scheduled vacation.

Not Verified | Honestly, my best flight with an American carrier in my whole life. I'm flying on the Delta One suite on their new A350-900. Well, the value for money wasn't great with the new pandemic regulations, so that is acceptable. To start it off, the cabin crew was great, just like the old times. Friendly and caring, showing that they really like their job and they are enjoying what they are doing. Off to a great start. A flight attendant specifically, has shown care and compassion throughout the flight to us. Off to a great start, Delta. Now, talking about comfort. The Delta One suite offered a comfortable space. I'm not tall, so I didn't experience any discomfort. It was heading straight, except for some curves which some other premium cabins consider for their business/first suites. Heading over to entertainment. It was truly a great variety, featuring all genres of movies and even new releases! But the music had its limitations, even by having a collaboration with Spotify. But it was good nonetheless. Wi-Fi wasn't connecting to my laptop, but it connected to my phone without a problem. Now talking about the food. It was absolutely delicious with its really premium feel to it, with 3 options. We were served lunch and breakfast. Between both meals, we could have snacks at any time if we felt hungry. Well, to conclude, this really was a great experience that absolutely blew my mind. Will for sure be flying with Delta again. See you next time Delta Air Lines!

Not Verified | We left Oklahoma 45min late. Then we get to Atlanta to change flights and our connecting flight is delayed by 2 hrs. One hour before our delayed flight is due to depart we get delayed again by an additional 2 hrs. Our new departure time is 1hr past the time we should have arrived at our destination. We have missed a whole day of vacation!

Not Verified | Absolutely terrible. We were waiting to check our two bags while traveling with our large family of 6 for a week, and they told us that they couldn’t check anymore bags after working so slowly that we might already miss our flight before they dropped the ball. After giving us a card to call with an invalid number they refused to help us and then couldn’t actually check through security. Everyone was extremely rude before we got to the plane and they did nothing to accommodate our trip. Flight attendants were very sweet but that was about it. Would absolutely choose to never fly delta again. Getting to the airport an hour well before our flight made no difference than if we showed up 5 minutes before take off. Horrible way to start our vacation.

✅ Trip Verified | This has been the most horrific travel experience our family has ever had. If we flew Southwest, we would have made it from Reno to San Diego in an hour and twenty minutes. However, thanks to Delta we've spent the last 8 hours traveling due to delayed flights, rude staff, and a the most chaotic, inefficient boarding system I've ever witnessed. In Los Angeles, they had five flights departing from the same gate. So after our first flight being delayed two hours, we figured we would miss our connection. However, due to the horror show at our connecting gate, we ended up two hours delayed again. The worst part was seeing the gal at the gate being rude and snippy to an elderly gentleman who was confused (like the rest of us) why five different flights were at the same gate and they were all behind. I will never book with Delta again. We could have drove faster. Don't waste your money or sanity with these folks.

✅ Trip Verified | I have a family of 5. When we booked flight it did not let us choose seats. But we did look on website where it said that Delta tries to place families together. Once we received our seat assignments a couple days before flight we all 5 had random seats not one together. We called Delta, they stated get there really early and if you are the first they have a back row that they may be able to give. So we arrived 3 hours early before flight. Just to find out that at the gate they would not talk to us till 1 1/2 hours prior to flight. Then finally they talk to us and we tell them she says they are over booked I said that’s fine if we could at least get one of us with my youngest we will be ok. She said I will call my supervisor see what we can do to seat all together or at least 2 of you. Tells me to sit and she would let me know. So I sit and I see other family of 5 show up and talk to her after me. And she never comes back and says anything to me but the other family got to sit together. I would of been fine even if she would have at least came back to tell me hey I’m sorry we could not get you to sit with your youngest but the fact that she just said nothing really upset me. Every other flight I have take American Airlines spirit has never separated my family as bad as this airline did. I will never fly Delta again just for the fact of waste of time they made me do and the no care to even communicate with me.

Not Verified | After waiting on the runway for almost 2 hours to have the crew turn around and cancelled the flight due to crew in flight too long. The flight was from Orlando to Detroit! The crew knew it wouldn't take off before they loaded the crew. It wasn't even raining and flights after ours left before us but we got shut down. Wife and I lost a day's work, had nowhere to go and 2 kids under 5 with us. Just a joke and terrible excuse was due to safety. Won't be flying Delta anymore.

✅ Trip Verified | Returning back to the US from Calgary is by the worst travel experience I've ever had. I got to the Airport 4 hours early to experience a horrendous line at WetJet. When I finally got to an agent to check in I was informed they could see my reservation, but could not let me board because there was an error from Deltas side... WestJet tried to fix however, I was told I needed to call Delta as it was from their end.. by this time I have less than 1.5 hours to board my flight to ATL. I tried calling Delta and there was a 3 hour hold time. I did not have time to wait on hold, I went back to the ticket counter and they said they only way I could get on the plane was to buy another ticket at $350 for a trip that was already paid for back in October! I was told I would have to retrieve my bag in ATL and recheck-in. On arrival in ATL went to get my luggage - no luggage! Went to get my boarding pass back to Tampa, it cost me an additional $78.72 and I experienced the most unprofessional and rude customer service I've ever had. When I tried to explain what happened, they made me feel like I had something wrong. After over 8 hours on hold this morning with Delta, I finally got a representative on the line and she said this is a WestJet issue, when I spoke with WestJet yesterday, they said this is a Delta issue because I booked through Delta. I see nobody is going to be accountable or take responsibility for incompetence. So now I'm out over $400.00 for a trip that was booked and paid for in October and have no luggage.