"unacceptably rude"
Mackenzie Mclean (United States)
✅ Trip Verified | West Palm Beach to Atlanta. Worst experience ever with airlines! Staffing is unacceptably rude. Had a flight supposed to leave from West Palm Florida at 8:00pm to Atlanta and then from Atlanta to Cleveland. Flight got delayed until 9:45 to where we were to miss the connection flight. Made the exception to fly out the next morning at 7:15am and there was no refund, hotel, food or any compensation to these issues. It is the worst airline I have ever flown through and this was my first time experiencing them and it will be my last!
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | West Palm Beach to Atlanta |
Date Flown | March 2022 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"Delta is on their way down"
E Palton (United States)
✅ Trip Verified | If you can, do not fly Delta. they are understaffed and do not go out of their way to do the right thing for their customers. Flying out of Orlando, Delta canceled our flight to New York, and they gave us no reason why, which led to us having to drive 4 hours to the next available airport to get a layover flight to Georgia then New York. Then when flying out of New York after our vacation, Delta canceled almost all of their flights due to staffing issues. Delta is on their way down, so do not depend on them for flights where time is of the essence. Once on the plane, the screens and staff are nice accommodation but you have to be on the plane first to enjoy this.
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | La Guardia to orlando |
Date Flown | March 2022 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"One of the worst airline I ever flew with"
Peter Vasvari (Australia)
✅ Trip Verified | One of the worst airline I ever flew with. My wife and I flew from St Martin to LA , via NY. Delta web allowed us to make a booking that made catching the connecting flight impossible in NY. At the help desk at list 70 people were waiting, most of them international travelers. We asked the person at the desk if we could be looked after before the international travelers so we could catch the next flight to LA, leaving in 2 and half hour time. We were flatly refused and sent to the end of the queue. Surely we missed the next flight, after standing in a queue for more than 2 hours. The next available flight was next morning at 10.30 am. By right we should have been provided with accommodation, but no, we had to spend the night at the airport (my wife and I are 70 years old). They gave us a 60$ food voucher for two. Next morning we were able to leave earlier at 7 am, thanks to a much nicer person. Arriving in LA, we learned that they lost our baggage. We got them back 2 days later, just a few hours before our flight was leaving to Australia. Out of the four baggage three of them were damaged , I mean destroyed. Making a claim seams to be impossible on Delta's web. If you do not like stress, avoid this airline.
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | St Martin to Los Angeles via New York |
Date Flown | March 2022 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"I am absolutely sickened by the service we have received"
S Thomas (United States)
Not Verified | I am absolutely sickened by the service we have received from Delta Airlines today. Leaving our home at 1am to make it to the airport in St Louis early for the flight, my mom was greeted with a 1.5 hr wait at the bag check and ticket desk. She didn't even make it to security. Once they finally addressed the 50+ people waiting in line, it was to tell them all that after their hour and a half wait the plane(s) had left without them. They stranded 50+ people at the airport. And when they told my mom the lady at the counter scoffed at her as if it had been her fault! I spent 7 hrs on the road this morning having to go back to pick her up after their failure. After contacting the chat online I was transferred to two different agents who told me three different stories. Ultimately I was told I have to call in not use chat (after 2 hrs of chatting) and call in to receive a 4 hr wait time on hold! Still on hold. So here's one for you Delta Air Lines, today because of your horrific customer service: My mother was disrespected in public by your rude employee. I lost $75 worth of gas I lost $625 of potential income for the time I spent having to travel to and from unnecessarily due to your failure I put just short of 500 miles on my car. My mother will not get to go see her first grandchild until we receive your "possible" refund in at the earliest 7 business days, too bad this week was the only time available in our family's schedule. So here's to you Delta. We will never fly with you again and will be sharing our story far and wide. You can bet on it! Update: 4 hrs on hold and they closed for the night without answering my call. Update: after holding another hour and a half this morning to Delta. We found out the lady at the airport didn't refund the ticket! Also they will not make this right and said compensation is not due to us.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | St Louis to Salt Lake City via Spokane |
Date Flown | March 2022 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"had a delay for 2 hours"
V Rayes (Canada)
✅ Trip Verified | Flying from Toronto for a 6.15am flight, we boarded the plane and unfortunately had a delay for 2 hours. Everyone was seated and did not leave the plane until the mechanics could be fixed, which allowed us to finally take off at 8.45am. The plane could have been more thoroughly checked before boarding. When I called Delta, I had originally asked for a flight change 24 hours before my flight due to change of travel plans and the fee was $384 to change to a new date one week later. Suddenly, the Delta airlines rep let me know that I can have the flight change for free since I had a bad experience originally on the first flight and long wait time.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Toronto to Los Angeles via Atlanta |
Date Flown | March 2022 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | yes |
"loved this brand for years"
Lynette Brooks James (United States)
✅ Trip Verified | Let me start by saying I love Delta Air Lines. They get the max when it comes to the star category. Appearance great, service great, reps from - Miami (Ruben B) from the ticket area -such a wonderful human being. The flight attendants colors are great they’re professional and neatly dressed. I’ve loved this brand for years.
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Miami to Atlanta |
Date Flown | March 2022 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | yes |
"every Delta representative was extremely rude"
F Moore (United States)
✅ Trip Verified | So I was scheduled to leave on 3/12/2022, they canceled my flight, every Delta representative was extremely rude except for the wonderful ladies at baggage claims in the Atlanta airport who worked the very early morning shift. I then come back today which is 3/13/2022 and my rebooked flight does not show on the departure board so I get in line to make sure and again was treated rudely. Before I could get out of the way they called up the next person. If this is how Delta allows the representative at airports to behave then they need a whole retraining course.
Type Of Traveller | Solo Leisure |
Seat Type | Premium Economy |
Route | Atlanta to Providence |
Date Flown | February 2022 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"please don’t cause yourself the headache, go to a different airline"
Lewis Chamberlain (United States)
✅ Trip Verified | This has to be the worst experience ever. I booked a first class flight a week ago to make it back to work on time, and the flight took 2 hours to leave causing me to miss my second flight. It’s 9.17 pm now I’m stuck here overnight in the airport til 10.45 am and Delta said no hotel rooms. I will never fly Delta again and if you're reading this please don’t cause yourself the headache, go to a different airline.
Type Of Traveller | Business |
Seat Type | First Class |
Route | Midway to Minnesota via Des Moines |
Date Flown | March 2022 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"Reprehensible service all around"
B Hearn (United States)
Not Verified | I would rather attempt to float to my international destination on a Dollar Tree pool noodle than ever fly Delta again. Hands down the worst, most inhumane flying experience we’ve ever had. Flights changed at the last minute, multiple reps giving us completely different info, a missed connection due to an unexplainable delay (literally no one would tell us why despite asking everyone), and ultimately left stranded overnight at JFK w/ no hotel accommodation for a flight scheduled 13.5hrs after we passed security. And this was after being promised hotel accommodations by a Delta gate agent in Punta Cana. Reprehensible service all around.
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | PUJ (Punta Cana) to RDU (Raleigh Durham International) |
Date Flown | March 2022 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"I would have rather have taken Spirit Airlines today"
Theodore Williams (United States)
Not Verified | Today was the worst Delta experience of my life. When I arrived to the airport, I stood in the baggage drop off line for about 2 hours. Then my flight 1217 was over 2.5 hours delayed. Then when we finally arrived to Atlanta, GA it took us another 30 mins because there were no people at the gate to guide us in. I typically don’t write reviews for one bad experience, but I would have rather have taken Spirit Airlines today.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Fort Lauderdale to Atlanta |
Date Flown | March 2022 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | yes |