Delta Air Lines

Not Verified | Delta one suites are the worst. Total rip off. Promoted as an amazing new product with privacy. Yes you have privacy but you are in a coffin. The seats are narrow and bottom half of your body goes into a 2x2 coffin with no ability to lie on side or move your legs. I would never fly again. Better Air France or American Business Class. Changing my return flight home.

✅ Trip Verified | Buyer beware. There are no benefits to flying first class with Delta. No lounge access, "lunch" was a revolting microwaved to death rancid piece of chicken, and the seat no better than an emergency exit seat. No separate cabin. Quite how they get away with this given their misleading marketing is beyond me. Avoid avoid avoid. Rip off merchants.

Not Verified | My day started with my 1st flight out of Melbourne with what started as a hour delay ended in a 6 hour delay with me missing my connection in Atlanta. Upon rebooking, I was assigned a new seat not of my choosing. There was no changing, no discussion, nothing, take it or leave it. Since Delta inconvenienced me at least they could have allowed me to keep my same like seat, ex. aisle for an aisle or window for a window. I usually don't fly Delta and have heard horrible stories from my friends. This experience has made me regret choosing to do so this time.

Not Verified | Absolutely horrible experience. Left 30 minutes late due to to the runway being busy and then when landed after the quick 36 minute flight, waited on the ground at Sioux Falls for over 1.5 hours fir a gate. Unbelievable. I would have got to Sioux Falls an hour earlier by just driving.

✅ Trip Verified | Beware Delta. New thing is to re-assign your seat. In our case it meant from an aisle in row 16 to a middle seat in row 26. What’s worse, no warning given. You learn as you board. Oh and it doesn’t matter that you are a Gold traveling with a Diamond. To make matter worse, the gate agents get loud to embarrass you on the flight for asking what happened, and basically are rude and smug. They do nothing but almost mock you for being upset realizing you can do nothing about it. Fortunately other airlines are beginning to increase routes so even from Atlanta you don’t have to be stuck in Delta. Terrible experience.

✅ Trip Verified | I checked in for my flight from ATL to PDX. I checked 1 bag ($30 fee) and was provided a boarding pass (seat 31A). I made it through security and waited at the gait for boarding. Once my boarding group was called I made it to the gate and was told someone was already seated in my seat and I needed to go to customer service. They couldn't or wouldn't assist and I was directed to a bank of phones to rebook a different flight (my flight that I had a seat for was full). After about a 40 minute process I was rebooked on a different flight - leaving 10 hours later and getting in at 10pm (my original flight was supposed to get in at noon). The phone agent suggested I go to an 11:15 flight to SEA to see if I could do standby and then onto PDX from there. Once I arrived at the gate they started the process, but after a few minutes said it was too difficult, there were only middle seats available and if I wanted to go forward with the standby it would cost $75. Wanting to save time I gave them my credit card and asked to be on standby. A few more minutes went by and the gate agent informed me that it was going to take too long and she could not do it. When providing a customer, a previously very loyal customer, a seat on an aircraft it a contract between the customer and the airline. This contract was broken - not only did Delta give me seat away that I paid for in good faith. They also wasted hours of my time, which is more of an issue. We are avid travelers and fly at least 20-30 times per year for both personal and business travel. Therefore, we feel we know how to navigate air travel.

✅ Trip Verified | Never again. Flew from Seattle to New Orleans with layovers on both flights (4 separate flights in total) and had an awful experience on all of them. Attendants blatantly ignoring the service light (happened on two flights), seats changed to the absolute back next to the bathrooms. Split up from my fiance twice - wifi not working on two flights Thoughts: Delta used to be one of the best. They are trash now, unattractive service is the only way to describe it. They just don't care, flying is supposed to be an awesome experience to see family or new places, and they just don't care.

✅ Trip Verified | Absolutely ridiculous that you cannot upgrade me to sit next to my husband as much as I fly. Both seats were open and available when I upgraded my husband's seat, Then for whatever excuse you want to give, I was unable to upgrade and sit beside him. I have been very loyal to Delta in my travels. I have not complained about the 4 hour delays and flight cancelations of late, and I feel Delta does not seem to care about loyalty. So disappointing. This is the only time my husband has flown with me and I've been shown nothing but disrespect this entire trip.

✅ Trip Verified | Delta cancelled this flight and after a time agreed that I (my wife) was due a refund, which they say they sent to me on December 28th, 2021. Two and one half months later, still no refund. I have spoken to them on no less than 8 different occasions, filed notices, received Case numbers etc. etc. No amount of calls or texts or emails can persuade anyone to tell me where my $3,879 refund is.

Not Verified | Delta Airlines are absolutely not customer friendly, it's all about taking your money. My flight was scheduled 4 months in advance, then I get notice of a change in the flight and I try to cancel my flight, apparently Delta can change things and the customers can not. I tried to get a refund still three and a half months out from my departure date and Delta refuses unless cancelled within 24 hours. The flight that I was on was 90% full and it could very easily be filled in the next three and a half months but even so they are going to keep my money.