Delta Air Lines

✅ Trip Verified | Flown over 30,000 miles with this airline I'm a medallion member My flight was canceled on my way to Orlando. After I spent over 8 hours at the airport they sent me back to Jackson, Mississippi. I think I'm entitled a refund for my ticket, not half Of the ticket. Been on the phone with them for hours. They keep transferring me and nothing happens. I'm very disappointed

Not Verified | Let me just start by saying, riding with Delta this past Sunday was a major inconvenience. On April 3rd I arrived at the airport around 4am to catch my 6.45am flight that would later connect to another flight in ATL. My first flight of that day went smoothly, and I took note as to how the different groups of passengers were being called as to not overcrowd the area. As I had previously flown into CHI using a connecting flight, I had plans to be back in Austin by 12pm so that I could make it to work later that day. When I arrived in ATL, I walked over to station B28 as to be ready to board the plane. I arrived early and I paid close attention as the passengers were called to board the plane, however the screen never changed from saying “PRORITY”. As the announcer called passengers, she announced 1st class, main cabin 1, main cabin 2 and main cabin 3 but to my confusion she never announced BASIC. As time neared for my flight to leave, my roommate and I walked over to the station to ask when they would announce for “BASIC” to board the plane. I watched as a woman and her daughter were helped to board the plane and I stepped up to be boarded right after her. The lady spoke with me and said “I’ll be right back” before closing the door to the plane in front of me and a group containing at least 5 other passengers. The conversation that commenced after her return was very sad when referring to customer service. Not only was she rude to me as a passenger but she seemingly taunted the fact that my flight left without me on board. As she faced me, there was a lady in a red suit to her left who also claimed she wanted to help but offered a 4.40pm flight as a substitute for my 10am flight, omitting the fact that there was a 12.30am flight that she had access to add us to as standby passengers. Both ladies are a poor excuse for employees at a company that is supposed to pride themselves in customer service. Taking the conversation from 0 to 100, I believe it took more effort to be rude then it did to just help us and apologize for the inconvenience. They argued the fact, saying that I was not at the door when I clearly contacted her before she turned her back on me. Not only were the two ladies rude but they seemingly meant harm in their demeanor, and they wanted my flight to leave me behind. As a customer, I am feeling very deterred to ride with Delta again because if I paid for a flight, I should be able to ride on my flight without complications and poor attitudes from staff. I feel these two ladies were upset with the fact that passengers were slow to accept checking their luggage and they decided to take out their frustrations on the passengers. After getting help at the main Delta help desk, I felt like the employee wanted to be helpful, but the conversation could only be what I feel was “he said she said.” As the lady could do nothing to help me further with submitting a complaint about my previous interaction with the staff at B28 at 10am. The rude behavior from your Delta employees persisted and even as I was placed on standby flight for 12:31am I was still not properly confirmed on my flight. I went to the desk of station B5 and when I asked if he could explain what “standby” meant he rudely told me “Look at the screen” as he continued his conversation with a coworker. Maybe all the employees that work with Delta in ATL specifically are just used to being rude, but that's not fair to customers

✅ Trip Verified | My husbands flight was canceled due to mechanical issues. He was rebooked. However when he asked about a meal and hotel as stated on their website for delays over 3 hours. He was told sorry we don’t do that. And we don’t accommodate for mechanical issues. He slept in the airport. And they overbooked the next flight. They tried to offer him a payment of $1000 to give up his seat! Really you canceled his flight then want him to give up his seat! He said no thank you. Why do they not follow their own procedures and why do they get away with it? We will never fly Delta again.

✅ Trip Verified | I booked a flight from Providence to Houston and we got a 2 hr delay in Providence and then a 4 hour delay in New York. What was supposed to be a 7 hrs total trip took 20 hrs. That was the way down to Houston TX, then on our way back we got another delay in NY. For 2 more hrs. I would never recommend anyone to travel with Delta airline, they are absolutely the worst airline to fly with.

✅ Trip Verified | I usually don't fly Delta but I decided to try. I booked a seat for me and my son. We were seated across the isle from a mom and three small kids. First the smallest child was never in a seatbelt he was bouncing on his mom's lab. The smallest child had a toy truck and threw it missing me by inches. The other two had games which they played without ear phones. The smallest kept running up and down the aisle. This went on for the duration of my flight. The staff tried their best to keep them calm and they apologized repeatedly.

✅ Trip Verified | Jacksonville to Houston via Atlanta. I would just like to Delta Special Services at JAX was the most compassionate, empathetic, helpful airline employee I have ever met. Delta delayed our flight from JAX to ATL. As a result, my wife and I knew we would miss our connecting flight from ATL to IAH. Staff went above and beyond normal Delta Special Services standards to search for alternative flights and eventually get us moved to the top of a standby list in ATL. Only 3 of the 23 people on the standby list made it onto the flight. My wife and I were #1 and #2. Thank you so much!

Not Verified | Fort Lauderdale to Atlanta. My flight from Fort Lauderdale to Atlanta yesterday was delayed 50 minutes due to to purported "baggage loading" issues. Actually, the problem was caused by not having enough Delta baggage employees to service the number of flights out of this airport. Initially, the pilot said it would be a delay of 5 minutes, which became 15 minutes, which became 30 minutes, which became 50 minutes. This caused me to miss the connection in Atlanta. NO DELTA staff attempted to assist passengers with extremely tight connections in deplaning. Nobody from Delta met the plane. I was informed I would be rebooked on another flight in TWO DAYS. Delta employees were rude, unhelpful, and dismissive. Obviously, treating passengers this way is a daily occurrence for them.

Not Verified | This has been by far my worst flying experience. My original flight was deplaned after sitting inside for 3 hours due to weather (which is understandable). What upset me our gate was abandoned by the staff and no explanation was given while the board only displayed a flight delay. After asking other delta gates I was told "we can't help you with that". I then waited another 3 hours just to get my luggage back. After all of this they were not able to offer me another flight for an additional 5 days leaving me stranded on my trip. I had to spend over $1000 in additional hotel, parking, and living expense on top of loss of wages from my job. I reached out to customer support and they offered me a 50% refund on my $180 round trip flight. They told me the best way to get home would be to purchase a $200 one way ticket. Customer support left me on hold for 6 hours and was very rude.

Not Verified | I remembered today why this was the last time I flew Delta. Today I was flying Southwest and they ran out of masks. Somehow we misplaced one of our masks. Southwest sent us to the gift shop to purchase one but they were out. A gentleman mentioned to try Delta. Delta told my husband at counter that they only gave out to Delta passengers. When I got to counter, Delta told me they were out. All within a 30 second time frame. I have no tolerance for stingy greedy people. Yea it was our fault we misplaced the mask but that is just no way to operate a business. So not only are they liars they are stingy and greedy.

Not Verified | Twice in six months Delta canceled our flight and did not honor the upgrades paid for. Then put us on flights separately seated including an 8 year old child by himself.