Delta Air Lines

Not Verified | My husband and I have a trip together but as always Delta cannot seem to figure out how to link us. My husband got moved to first class and I am left sitting in the back next to a stranger. My husband is a part of your top tier and I am gold status. This is a constant problem with Delta. Cheaper airlines can figure it out but not Delta. Not sure what, exactly, we are overpaying for.

✅ Trip Verified | Have to get up to 3 o’clock in the morning, almost at airport and get a text message telling me my flight is delayed 3 hours (now leaving 9am instead of 5.45am). This is the way way they treat business customers? Totally unacceptable. Then they give me a $15 meal card which basically tells me I’m worth $5/ hour cause I have to wait an additional 3 hours in addition to the already earlier 3 hours for original flight. I thought Spirt was the worst, Deltas runs neck n neck. Now I miss my meeting I was supposed to make, do they care. No, let’s see deltas CEO get his flights canceled and have to wait an additional 3 hours, you can bet if they had to compensate everyone inconvenienced on that flight with a free flight another plane would be ready in less then an hour to take off. But they already got your money so they don't care.

✅ Trip Verified | Flight attendant was very rude, rushed me to my seat and did not care to hear my request for water to take medicine. Very uncomfortable flight experience, my well being was not a care, getting the job done was the only focus. I’ve never received such ill service. This flight has been the worst as far as comfortable & experience goes

✅ Trip Verified | Atlanta to Miami. Had to change the flight date, to the next date. They decided to put in the main cabin and give me a E-credit which you are not able to see or use, but I tried. So, wonder how many people have they done this to. Is it possible that they are committing some type of fraud to there passengers and keeping the credit? The attorney general should’ve investigated this. Anyways, absolutely horrible service. After waiting online and texting back-and-forth for five hours they never resolved the issue of putting me back to first class. Unfortunately, once the customer service rep and understand what needs to be done they rather send you to the next customer service representative, this goes on until you give up.

✅ Trip Verified | Horrible customer service. I was rebooked when my flight got cancelled. I was on the phone for two hours and no one answered so I went onto the website. I was talking to an agent through chat he had rebooked me then he charged me 300.00 for the flight difference. Once I get to back to the airport for my new flight they tell me my payment was not on the system. I tried to show the staff my receipt and the messages that I was going through the airlines website. After they told me to call them. At this point I was done calling no one answered I had tried to reach them all morning. I had been at the airport in Atlanta (which is 2 hours away from my home) all day. I walked away and the staff member yelled “walking away won’t fix your problem” I was very frustrated with everything going on. I needed to be in LA but the next day once. The staff yelled you forgot your ID and once he saw I was in tears he called someone to see what was going on with my ticket. I felt humiliated by a staff that did not want to help. They charged me an additional 300 to get one the plane. I honestly will never fly with a them

✅ Trip Verified | New York to Sydney via Los Angeles. We traveled from New York to Sydney this week and overall a good enough experience but I won’t be flying again on long hauls with Delta. In my opinion, they weren’t very flexible with understanding when customers fell asleep and their mask fell down a bit. It happened to us, and many others I witnessed. They would wake you up from asleep and tell you to fix your mask. A little more situational awareness wouldn’t have gone astray.

Not Verified | This is the third flight in a row that was either delayed or cancelled. This time it had some pretty expensive impacts. We arrived at the airport and found out 20 mins before boarding the flight was cancelled. We had an Air BNB (non-refundable) set up a Turo rental (non-refundable) and tee time for golf booked (non-refundable). We are out quite a bit of money that we would like to get reimbursed for or compensated in kind. I understand that there are times "act of god" where weather is an issue or things out of Delta's control happen. This is not the case as we were told that they didn't have a pilot. This just sounds like bad planning and we shouldn't be victim's of that kind of issue. The average wait time to talk to anyone is 3+ hours which really is ridiculous.

Not Verified | My flight was canceled the day of my trip in the middle of the night. Which is very inconvenient for me. I had things already purchased in San Juan. I’m very disappointed in Delta. The absolute worse experience a customer can get. Let’s not forget they rescheduled the flight for the next day at a later time having me arriving at 11 at night. 2 days of my scheduled trip gone! My tickets have been booked for about a month prior.

Not Verified | Very disappointed. I will never fly Delta again. I am a groomsmen in a wedding in New York City on Friday. I booked this flight well in advance. The rehearsal dinner is at 5:00pm. I was supposed to leave Des Moines at 7:30am on a direct flight that would get in at 11:00am. They just canceled my flight at 11:00pm the night before. They rebooked my flight and now I will not be getting into New York until 5:00pm. So I will be missing the rehearsal dinner. Tried calling at 11:00 pm when I saw my flight was canceled and rebooked. There is a 2 hr and 50 min wait time to reach customer service. I am done with Delta. They are a terrible airline.

✅ Trip Verified | Flown over 30,000 miles with this airline I'm a medallion member My flight was canceled on my way to Orlando. After I spent over 8 hours at the airport they sent me back to Jackson, Mississippi. I think I'm entitled a refund for my ticket, not half Of the ticket. Been on the phone with them for hours. They keep transferring me and nothing happens. I'm very disappointed