Delta Air Lines

✅ Trip Verified | I am never flying Delta Air Lines again. They delayed my flight on the most important day of 2022. This was the only time that UNC and Duke will ever face each other in the history of NCAA tournament and Delta Air Lines left me sitting in the Boston airport for five hours instead of celebrating this historic moment.

✅ Trip Verified | Atlanta to Miami. I am very disappointed with the staff's treatment here at Delta, especially at the Atlanta Hub. I had an employee yell at me! Tell me that my concerns for my luggage were not her problem. I was delayed for my first flight and conned into buying a “first-class tickets” (X 2) 200 dollar upgrade - then yelled at again for asking why I had not boarded and to find out that there was no upgrade. So here I am on the aircraft, wondering what I paid for after a 6-hour delay. The way the lady yelled at me was dehumanizing. I will never fly Delta again. I’m sick to my stomach. Oh, and I paid for your wifi pass that never worked or connected.

✅ Trip Verified | Boston to Gainesville via Atlanta. Waited in line at check-in counter for 1.5 hours and missed flight. Rebooked for later flight but my son did not have a seat on our connecting flight, even though it was part of our original flight plan. We barely made it on time. My disabled child and I were seated in different parts of plane. Flight crew would not assist in seating us together. Many open seats. Said we would need to de-board and find a different flight. I found someone who volunteered to change seats. In Atlanta, gate agents were very rude with total lack of customer service. Worst airline experience by far.

Not Verified | Flight from Atlanta to Richmond. Nothing to drink except water. Offered only to select one snack. Seat wouldn't recline. In dealing with an epidemic you'd expect more cleanliness, but my tray was dirty.

✅ Trip Verified | Do not understand the point in doing FlyReady document verification beforehand, when the queue security and check-in staff are going to ask to see the documents again anyway. Crew were good, cabin and seats were good. Free wifi messaging is great, flight pass was too expensive. First class food was a choice of one of three cold boxed meals. Special meals were unable to be requested on this route. Personally do not like the Delta website or app, looks very cluttered and outdated compared to the other major US airlines.

Not Verified | Do not fly Delta. I had a horrible experience with customer service. They have really gone downhill. Southwest is way better. The seats aren't as great but I'd much rather have good customer service.

✅ Trip Verified | My wallet fell out of my purse on a Delta flight from Atlanta to Charlotte. I went to back to the airport and checked with lost and found etc but it had not been turned in. Thankfully a flight attendant called me and told me she found my wallet on the plane but she was now in Detroit with it. She was trying to figure out a way to get it on a returning flight to Charlotte that day, with another flight attendant or she was going to bring it herself in two days on a returning flight. It seemed it would all work out and then the Gate manager got involved and confiscated it from the flight attendant. The gate manager promised the flight attendant that they would call me ASAP but no one called. (Still no call three days later). I called the Detroit Delta Lost and Found, the next morning, and spoke to an agent and explained that the wallet was located and positively handed off to the Manager of all the Delta gates at A27 on March 27th. The gate manager is aware of who I am and my wallet. The woman on the phone said to me that they had not retrieved any of the found items from the gates and it wasnt really a priority! I exclaimed that I was stranded in Charlotte until I could get my wallet back. I begged her to take my phone number and She rudely told me to fill out an online report. That was it! I did as she asked and waited all day. Its now three days later and I am still waiting. I had to cancel my flight. I'm missing work and I have no money or ID. I cant believe how unhelpful Delta has been. I will never fly again with this airline. I should mention that the first blow was that on my 5.5 hour red eye flight from SFO to Atlanta we were not offered anything to drink. Not even water. when I asked the flight attendant, he was very rude and returned with a half full plastic cup of water. I was extremely dehydrated the entire flight. Delta is terrible. The only highlight of this story is the nice flight attendant who went out of her way to help me, until her employer destroyed all progress.

Not Verified | Horrible experience. I had a round trip from Delta airlines and the Delta employees messed up with my boarding pass at the gate, eventually leading me being noted down as a "no-show" for the first part of the flight - and of course I "was" on that flight. Then they cancelled my return ticket. It turns out that not only I am considered as a no-show for a journey that I made, they don't even let the customer know once they cancel a ticket. So they cancelled my return ticket and I only discovered about it a few hours before my return flight. On top of my distress (I was trying to figure out a way to go back home, there were no other available flights until the next day) the person at the desk was super rude saying "it was my fault": I showed up at their gate with the correct boarding pass and they messed things up afterwards, with multiple employees involved in the process and I am the person to be blamed here? Spent ridiculously long hours on their customer help lines just to reach a single person to talk to (6 hours for a single call) and ended up with literal "nothing" other than a wasted ticket, money spent on an overly-priced flight to get back home, hours and hours of distress and unkind behavior from their part, all on top of their own mistake.

✅ Trip Verified | Incheon to Seattle. I would like to extend my sincere thanks to DL 196 crew on March 28, 2022. Coming from Incheon S. Korea I noticed that the plane is clean and the cabin crew are hospitable. Through-out the entire flight I experienced the hospitality of cabin crew. He makes sure the rest room are clean and the passengers are taken care off.

Not Verified | Our flight departed at 5.39am, so we showed up 2 hours prior to departure. The ticket desk wasn't open, so we were stuck in the lobby with dozens of other passengers for over an hour. This caused a massive crowd and lots of confusion going thru airport security. As if that wasn't bad enough, for whatever reason despite my husband and I being ticketed on the same confirmation, we weren't assigned seats next to each other. When he made the reservations, he made sure to request a window seat for me but somehow Delta assigned us to middle seats on the opposite side of the aisle. He spent over 2 hours on hold on Saturday trying to get our seats reassigned so we would be next to each other, only for the customer service agent to tell him that we would need to speak to the agent at the desk to get reassigned. My husband tried to ask, but couldn't even finish asking his question because the agent cut him off and rudely announced over the intercom that there would be no seat reassignments. He asked the flight crew as we boarded, only to be met with blank stares and headshakes. They were unwilling to move other passengers to keep us together. We were now at the mercy of our fellow passengers, none of which were willing to switch seats to keep us together. I’m sure you’re wondering why this is important. I’ve flown frequently, and have noticed that sitting in the middle causes me to have anxiety, motion sickness, and feelings of claustrophobia. And this was all exaggerated by having to wear a mask for a prolonged period of time. My only chance for comfort on this flight, was having my husband by my side, and being switched to a window or aisle seat. I almost immediately had the worst panic attack of my life. Full out crying and shaking. The flight crew walked up and down the aisles past me, not caring that they played a part in my suffering by not moving other passengers to keep me with my husband. And my husband was unable to comfort me, being stuck across the aisle and between two strangers, so this flight was rough on him too. Finally, when one of the flight attendants did ask me what was wrong (while pushing the drink cart up the aisle) I told him, thru my tears, that I needed my husband. He asked me where my husband was, and I told him, but he did nothing to correct my situation. My panic attack lasted the duration of the flight. I couldn’t get off the plane fast enough. I was so shaken that I didn’t want to get on our connecting flight. All in all, your team had several opportunities to correct the situation, and dropped the ball repeatedly. Completely disappointed. I’ve always had a high opinion of Delta until now. I’ll probably never fly Delta again, based solely on this experience.