Delta Air Lines

Not Verified | Seat upgrades are non-refundable. I was so excited. I had surgery and was going to fly in an exit seat ($50) so I had some extra leg room. I paid for the upgrade, the flight got cancelled, and I got put into economy on another flight with no refund for the upgrade. The flight number was the same as the one that got "cancelled". What the heck? They can just take your seat upgrade money, "cancel" a flight at will, and then reinstate the flight while keeping your upgrade fee. This is so immoral. I called and was told "well we tell you that the seat fee is non-refundable when you buy it." I'm like "yeah, I'm sure it's on your 288 page list of policies you expect us to review." I'm so sad. Now I'm 6 ft tall and post surgery in a middle seat. I will never fly Delta again. This is a scam.

Not Verified | Terrible experience. Canceled our flight and we ended up having to drive to Atlanta which added $600 to the rental car. Won’t do anything about it besides refund the flight to Atlanta. I’ll fly southwest from now on.

✅ Trip Verified | A beautiful trip and amazing service. Would highly recommend to military and veterans. Do everything they can to make your trip more enjoyable! Keep up the good work!

✅ Trip Verified | I upgraded the seat paid $40 to find there no window on 20D seat And seat is broken. On arrival went to customer service who said call the 1800, Which I did and they denied to refund The $40. I found Delta to be very budget airline with no understanding of customer service. Will call the bank to recharge back the $40.

✅ Trip Verified | In the past 5 hours I have dealt with 4 different agents and 2 supervisors. I had booked a flight from Detroit to London and tonight I went in the app to see if there was a flight at the same price or cheaper without a layover. I found a flight with a shorter layover leaving later in the day at half the price I had paid round trip. When I tried to change the flight myself the app and website kept timing out. I contacted delta to have them switch my flight manually, providing screenshots showing the price along with a screen recording as well. I was told that there was a different price on their end and would not honor the price on their own website / app. Complete false advertising. On top of that one of the supervisors I spoke to was so incredibly rude. She told me they could not honor the price as the connecting flight was through virgin Atlantic (a sky team member). I asked if instead she could put me on a delta flight at that price and she laughed. I have flown Delta my entire life and after this I will not fly with them ever again. Be aware of their bate and switch tactics.

✅ Trip Verified | Worst flight ever. First, they took my carry on at the gate saying there was no space left on the plane, but when I got on there was plenty of overhead storage left. Then, when we landed, they held us on the plane for almost an hour because there wasn’t a gate available to park the plane. I used to think Delta was the best airline, but their standards have definitely slipped.

✅ Trip Verified | I flew to Atlanta on May 31 on flight DL768 out of San Francisco. The pilot was nice and professional. The flight attendants were friendly and professional. I will definitely use Delta airlines again. The only problem I had was my checked baggage was paid for in advance but I was charged again because it didn’t show in the system.

Not Verified | I have never had such poor service while flying. Check in at Orlando airport extremely slow and we missed our flight. The check out person absolutely no personality and absolutely rude. He asked why didn’t we say something to someone about the time of our flight? I said no one came to us on line until after 7 am. Our flight was leaving at 708am. Then they put us on 3 different flight so we can get to our destination sometime tonight. It’s only 8 in the morning so we should hit our destination in about 12 hours if we are lucky. We should at least get quality service.

✅ Trip Verified | I flew on flight DL1121 on May 31 from Seattle to San Francisco. I was very pleased with the flight attendants service. Specially one of the flight attendants remembered the tea I had before and without me asking, offered to bring the same again later with a warm smile. These little touches of care made the flight much more pleasant.

✅ Trip Verified | Flying with Delta Airlines was the worst travel experience I've ever had. Both connecting flights to and from Rome were such a far distance away from the arrival gate. We had to take a shuttle, go through customs again and literally run to the gate. We almost missed the connecting flight. When we arrived in Rome, our bags were not in baggage claim, so we wasted two hours waiting in line to fill out forms regarding our lost luggage. Then we had to wait two full days before our bags arrived. We had the same experience on our way back from Rome to LAX. Again, we almost missed our connecting flight because the gate to our connecting flight was such a far distance, and not enough time to go through customs and take a shuttle. And AGAIN they lost our luggage. To make things even worse, they delivered the wrong bag to my house. I am beyond frustrated and angry! I would not recommend flying with Delta!