Delta Air Lines

Not Verified | Detroit to Istanbul. So my flight was delayed for 5 hours. My other flight was delayed for 4 hrs I was late for my medical treatment in Turkey. They lost my bags and one of them was never found. I will not ever fly with Delta again in my life very bad experience. They said that plane was hit by lightning while flying to Detroit and that needs maintenance. They didn't have back plans to replace the plain until midnight we were supposed to be leaving at 0845 we didn't leave Detroit until 1 am very bad.

Not Verified | Dakar to Washington DC via New York. Mediocre, that's a word that describes their customer service pretty accurately. Don't expect them to help you should things go south. I strongly recommend you fly with a different airline.

✅ Trip Verified | Excellent short flight. Great aircraft for short haul. Comfortable. Wi fi plus full inflight entertainment. Particularly great attendant worked graciously and efficiently. The best Delta experience in a while.

Not Verified | This is the first time to fly with Delta from Roanoke to Houston, but definitely it will be the last time, my wife had a surgery, and was on a wheelchair. The flight in Roanoke, VA was delayed for two hours, and the customer service representatives at the gate messed up our connection flights in Atlanta. We paid for comfort plus seats when we arrived in Atlanta they have already gave our seats to other people, and made us wait for over 10 min saying that the boarding passes are standby. When we boarded the airplane they made my wife to set apart from us and me and my son sat at the end of the airplane, when I said we paid for comfort plus seats they said call customer service they will help you. Finally when we landed in Houston they said my wife’s name isn’t on the list for wheelchair and made her walk all the way until we left the airport with our wheel walker.

Not Verified | Delta Air Lines is royally screwing up yet again. My mother is currently sitting on tarmac waiting for the air traffic control to create flight plans or arrangements to take off because they didn't properly plan the flight. She missed my wedding rehearsal and rehearsal dinner because they changed flight plans 9 different times! She has had to change car rental twice and has had to pay 2 separate fees associated. She was given a $15 food voucher! Not to mention my Aunt couldn't get into her hotel because my moms name was the only one listed for check-in.

✅ Trip Verified | I booked a flight on Delta from Geneva to Boston. The flight was operated by KLM. In-flight service was very good, however my baggage never showed up in Boston. I was told the only way to file a claim was to do so online. The only way to file a claim online is with the record locator. I have my original Delta record locator, but this is not recognized by KLM, and after 3 hours of hold time and speaking with Delta representatives, I am not able to obtain the KLM record locator. So, I have lost luggage with all of my stuff and absolutely no way to get any information or to communicate with anyone about it. I'm extremely tired, frustrated, and (increasingly) angry.

Not Verified | Very poor customer service and communication. I need to express that I am extremely disappointed in Delta - I book a flight for me and my brother 5/21/22 to leave MSP at 6.05am and it was canceled. I was assured that they have moved me to the next flight leaving same day at 10.30am. I checked into that flight, show up to the airport to find out that flight was also canceled after sitting in line for almost 2 hours, and I was told there was nothing that could be done. I was flying out to Connecticut to purchase an RV. I had the party waiting to pick us up and to make the purchase. I needed to explain that my flight was canceled again after arranging the pickup time again with them due to the first canceled flight. I have still not received my refund for my brother nor me. I was told that my refund would go back on the same form of payment, which was my credit card. As of right now I have not received a refund, I will end up paying interest on a flight that I never got to take and I looked very stupid to the party I was purchasing the RV from. I am sure they thought what a fraud I was! I have filed a complaint, I have filled out a refund form and have received no communication back. I will be sure to think twice about booking my future travels through Delta.

Not Verified | We had a great experience with Delta. The crew was very accommodating and allowed passengers to switch to empty seats. From Ft Lauderdale to Syracuse and return the departure and arrival times were very punctual. I will fly Delta when their flights are available. Keep up the good work.

Not Verified | Delta is a scam! I paid for extra comfortable seat, They made a delay in my flight (I got notify only few hrs before fly, I lost my flight connection. Then I called, an extremely rude women told me I only have one choice to travel, with 3 flight connection, and a risky 50 mins flight connection time. Then they made a delay again, a lost my flight connection. The extra seat with space for legs 100$ they put me in the middle, the worst place even, and they not even give the refund back, so why the charge extra for something they will not give to you? Food has no option, it was a pasta with no meat and a cheap tomato sauce! This time, I rather take a flight to an other country and travel back home with British Airways!

✅ Trip Verified | Nashville to Richmond. I have had the most stressful, awful, inconsiderate experience with Delta Air lines. I am a Delta sky mile customer and let me just say I will be closing that account! My flight from my first destination, I missed due to check in! Here I am 4 days later and my flight has been delayed FOUR times! I’ve voiced my concerns to 4 different Delta employees about my flight being delayed and my concerns. NOT ONCE WAS I OFFERED any type of services to better my situation. Not a I can find you another flight or I can give you book you a room to stay in due to the flight being canceled. You’re pretty much left on the side with no answers or hope to making it back home with your family. These folks show no type of care about their customers! I’ve flown Spirit and I have NEVER experienced any issues! Delta is just for the “luxury” looks! Never ever again!!