"A beautiful trip and amazing service"
E Melman (United States)
✅ Trip Verified | A beautiful trip and amazing service. Would highly recommend to military and veterans. Do everything they can to make your trip more enjoyable! Keep up the good work!
Type Of Traveller | Business |
Seat Type | Economy Class |
Route | Atlanta to Raleigh |
Date Flown | June 2022 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"no understanding of customer service"
George Seidhom (Australia)
✅ Trip Verified | I upgraded the seat paid $40 to find there no window on 20D seat And seat is broken. On arrival went to customer service who said call the 1800, Which I did and they denied to refund The $40. I found Delta to be very budget airline with no understanding of customer service. Will call the bank to recharge back the $40.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Montréal to New York |
Date Flown | June 2022 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"not fly with them ever again"
R Keale (United States)
✅ Trip Verified | In the past 5 hours I have dealt with 4 different agents and 2 supervisors. I had booked a flight from Detroit to London and tonight I went in the app to see if there was a flight at the same price or cheaper without a layover. I found a flight with a shorter layover leaving later in the day at half the price I had paid round trip. When I tried to change the flight myself the app and website kept timing out. I contacted delta to have them switch my flight manually, providing screenshots showing the price along with a screen recording as well. I was told that there was a different price on their end and would not honor the price on their own website / app. Complete false advertising. On top of that one of the supervisors I spoke to was so incredibly rude. She told me they could not honor the price as the connecting flight was through virgin Atlantic (a sky team member). I asked if instead she could put me on a delta flight at that price and she laughed. I have flown Delta my entire life and after this I will not fly with them ever again. Be aware of their bate and switch tactics.
Type Of Traveller | Solo Leisure |
Seat Type | First Class |
Route | Detroit to London |
Date Flown | June 2022 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"standards have definitely slipped"
T Merter (United States)
✅ Trip Verified | Worst flight ever. First, they took my carry on at the gate saying there was no space left on the plane, but when I got on there was plenty of overhead storage left. Then, when we landed, they held us on the plane for almost an hour because there wasn’t a gate available to park the plane. I used to think Delta was the best airline, but their standards have definitely slipped.
Type Of Traveller | Business |
Seat Type | Economy Class |
Route | Chicago to New York |
Date Flown | January 2022 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"definitely use Delta airlines again"
D Mayle (United States)
✅ Trip Verified | I flew to Atlanta on May 31 on flight DL768 out of San Francisco. The pilot was nice and professional. The flight attendants were friendly and professional. I will definitely use Delta airlines again. The only problem I had was my checked baggage was paid for in advance but I was charged again because it didn’t show in the system.
Aircraft | Boeing 757-200 |
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | San Francisco to Atlanta |
Date Flown | May 2022 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | yes |
"never had such poor service while flying"
Aprilyn D’Alto (United States)
Not Verified | I have never had such poor service while flying. Check in at Orlando airport extremely slow and we missed our flight. The check out person absolutely no personality and absolutely rude. He asked why didn’t we say something to someone about the time of our flight? I said no one came to us on line until after 7 am. Our flight was leaving at 708am. Then they put us on 3 different flight so we can get to our destination sometime tonight. It’s only 8 in the morning so we should hit our destination in about 12 hours if we are lucky. We should at least get quality service.
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Orlando to Hawaii |
Date Flown | June 2022 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"made the flight much more pleasant"
Hossein Seyedmehdi (United States)
✅ Trip Verified | I flew on flight DL1121 on May 31 from Seattle to San Francisco. I was very pleased with the flight attendants service. Specially one of the flight attendants remembered the tea I had before and without me asking, offered to bring the same again later with a warm smile. These little touches of care made the flight much more pleasant.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Seattle to San Francisco |
Date Flown | May 2022 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | yes |
"I would not recommend flying with Delta"
E Garton (United States)
✅ Trip Verified | Flying with Delta Airlines was the worst travel experience I've ever had. Both connecting flights to and from Rome were such a far distance away from the arrival gate. We had to take a shuttle, go through customs again and literally run to the gate. We almost missed the connecting flight. When we arrived in Rome, our bags were not in baggage claim, so we wasted two hours waiting in line to fill out forms regarding our lost luggage. Then we had to wait two full days before our bags arrived. We had the same experience on our way back from Rome to LAX. Again, we almost missed our connecting flight because the gate to our connecting flight was such a far distance, and not enough time to go through customs and take a shuttle. And AGAIN they lost our luggage. To make things even worse, they delivered the wrong bag to my house. I am beyond frustrated and angry! I would not recommend flying with Delta!
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Los Angeles to Rome |
Date Flown | May 2022 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"had to wait 4.5 hours for luggage"
Linda Manderson (United States)
Not Verified | Connecting flight from Atlanta Airport to Birmingham was cancelled as soon as plane landed in Atlanta from Key West around 9:30am; next available flight 6:40(?) pm that evening. Luggage was loaded for some other 1:00pm flight, then moved to concourse for evening flight. We decided to drive, but had to wait 4.5 hours for luggage, despite filing a claim for luggage at 10am immediately after landing. Had to track down Delta supervisors to get it back. There were several other passengers with the same problem--luggage being sent to random flights after original flight cancelled. No other airline has ever lost our luggage; Delta has lost my luggage 2 other times, despite always being clearly tagged. We do not find Delta staff helpful, with few exceptions, & we have to go find ones who do care to help. We have decided to pay more to avoid flying Delta in the future & we purchase tickets for not only us, but for entire family vacations. Our vacation flight was from Indianapolis to Key West FL, Key West to Birmingham AL& return trip to Indianapolis.
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Key West to Birmingham via Atlanta |
Date Flown | May 2022 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"the best flight crew"
AJ Van Wey (United States)
✅ Trip Verified | Just experienced the best flight crew on any flight I’ve taken in twenty years. Gabriel and Antonio were so personable and attentive. I feel like my wife and I were treated to such good service that it connected on a personal level. Hats off to Gabriel. I’ll look to book future trips through the Salt Lake City Airport to Mexico City based off this flight. Thanks again to the entire flight crew.
Type Of Traveller | Couple Leisure |
Seat Type | Premium Economy |
Route | Mexico City to Salt Lake City |
Date Flown | May 2022 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | yes |