Delta Air Lines

Not Verified | On our trip from Boston to Frankfurt we had to change planes in NY. We went from La Guardia to JFK, where we had to pass through security again. About 30 minutes before boarding I realized that my passport was not there anymore. I went to the Delta counter where a very friendly and efficient lady explained to me that without my passport I would not be allowed to travel. She recommended that I or my wife should go all the way back to security where they have their own lost and found. To cut a long story short: My wife went there and the passport had been found. Back at the counter we were told that boarding had been closed and that it was impossible for us to get on that plane. And then the miracle happened: the agent organized everything for us. She put us on the same flight 24 hours later, booked a hotel room for us, breakfast, taxi - all we needed. And it didn´t cost us a dollar. All this was paid for by Delta. Our nightmare had turned into a wonderful experience of excellent service, kindness and understanding. They would not have to do this as it was our own fault, after all. We are more than grateful to Elizabeth. A wonderful lady and a great airline!

✅ Trip Verified | Amsterdam to Detroit . If Delta is intent on becoming a 4-star airline, I hope they get there soon. I never thought I would live to say this, but after my two experiences with Delta international new service, I am going to actually search Delta tickets over most European airlines, and reasons for that are many and concern the basic comforts required to be able to sustain flying long hours in a metal canister. We were positively shocked to receive a welcoming cocktail - in basic economy - and one of our favorite cocktails, peach Bellini. The cabin crew ran rounds with water and soft drinks, and also several rounds with hot drinks and alcohol. The wine is not bad at all. They give hot towels before meals. Food has been improved, too, and the white grape, cheese and toasted almond snack was delish, as was the salted caramel ice cream. The pizza twist served as a second snack was underwhelming, however, but pizza is not my favorite anyway. Nothing to object to cabin crew or pilots, they are up to the task, as they always have been, but the service and the little things that make up the 9 hours on the plane bearable, are much better. The flight was super smooth and we touched down on time. Finally, big thanx to the Delta ground crew at Amsterdam, who on their own initiative assigned us much better seats than the online system allowed us to reserve during online check-in. Much thanks, we enjoyed our seats.

Not Verified | Detroit to Orlando. Great service and ok seat. It was very clean landing was not hard at all. Coming back was a little bit hard on the landing but no one got hurt or anything and I got to meet the pilots.

✅ Trip Verified | Atlanta to Frankfurt. Everything was great except the plane was getting fixed for 2 hours and we missed our next flight and had to wait 4 hours at the airport running around to solve this issue. And half of our day was wasted instead of spending it with my family!

Not Verified | Portland to Seattle with Delta. Absolutely the worst experience. Not only was my flight delayed (4) times but then when I got to my gate, I was told that the flight was to a different city. The customer service rep was rude when I showed him the discrepancy and told me to just sit down and wait for my flight. My father had heart surgery and a stroke shortly after the surgery and I really needed to be there. Thanks to the lack of organization and professionalism, I was not able to be present and am still waiting on my connecting flight info because apparently that is also incorrect.

✅ Trip Verified | I flew out of Omaha to New York in First Class on Delta 3337 Operated by Endeavor Air DBA Delta Connection seat 1D. First, there was nothing first class about this flight. I was offered a soft drink, coffee or other types of standard economy class drink before takeoff, In flight, I was offered the same drink with a snack of either nuts, cheez its, and other varieties like that. No meal service, not even a sandwich was offered. A friend of mine in economy had the same snack we had, in fact, he was given 3 bags of cheez its. The seat was roomy but not real clean, there were shoe scuffs on the bulkhead in front of me and the seat belt had seen better days, no in-flight entertainment although there was WIFI. This plane was in desperate need of refurbishment and upgrade. The only reason I upgraded to first class was that I had knee surgery a couple of weeks before the flight.

Not Verified | I had my flight delayed on the day of my trip and Delta send me an email a few hours before it. I got 10 minutes late in Seattle and I missed my second flight which was also with Delta. They put me in a flight with Alaska few hours later and the airline changed the gate 3 times til they cancelled the flight. Delta didn’t even send me an email to let me know what was happening, it didn’t update my flight on the app. I spent the whole night at the airport because Delta didn’t give me any hotel or something like that. Such a poor service, Delta are so irresponsible with your clients. I wouldn’t recommend at all. I called the Delta attendant and he didn’t even find my confirmation system. He wanted to put me on a flight for 24 hours later. Was he kidding?

Not Verified | Los Angeles to Phoenix. No issues on the flight, it was pleasant and the cabin crew were friendly. My baggage got delayed and I was quite worried, but the friendly lady at the help desk got it sorted out they delivered my bags to where I was staying at no cost just a couple of hours later, and have me a helpful little toiletry kit in the meantime.

✅ Trip Verified | Recently visited New Orleans for a weekend getaway and music performance. Being a traveling musician needed to take my guitar. Typically there is closet space but in this case was told guitar needed pink tag to go under plane. While the crew assured me my guitar ($1000 Martin) would be in good hands it was severely cracked when I got home. Claim was denied with poor service. They did offer very minute repair fee after I complained again. Not nearly enough to cover my guitar which is needed for living. Also flight was delayed and there was no flow to boarding process. Being a gold member and spending thousands throughout the years one would think there would be better respect. So all in all Delta pretends to be good service until you need them most.

✅ Trip Verified | Daytona Beach to Austin via Atlanta. I have used Delta for many years, however my last (4) trips flown with the company has been hindered with issue after issue. Though I have tried to reconcile these issues with the company and have been gifted several vouchers (which i have not used) it seems that the issues mentioned do not get corrected. My last flight was Nov. 10, 2019 flying home from spending my birthday with friends and family. the flight was set to board at 7:35pm and depart at 8:15pm. At the gate it was announced that the airline was awaiting the arrival of the captain and co-captain to arrive and boarding was pushed back 20-30 minutes. This is understandable ... boarding started at or around 8:10pm whereas it was around 8:30 by the time Main Cabin 1 was called to board. Around 20 minutes after sitting in my seat the flight attendants cam over the PA stating that they had no update on the whereabouts of the captain and co- captain and thanked everyone for their patience (8:50pm). 20 minutes later the Captain announced his sincerest apologies and explained he had just flown in with the NFL team and had been stranded on the tarmac for some time before catching a ride over to our plane (9:10pm). He added that checks still had to be made prior to the flight and we should be taking off in around 25-30 minutes. At 9:34 pm we pushed away from the gate prepared for take off and that the flight would take two hours and fourteen minutes from take off to touch down, then another delay as we were declared number 3 for take off. The flight landed in Orlando after midnight however by the time we were able to exit the plane was more closer to 1am. We had prepaid parking set for 11pm retrieval. At 1:15am we picked up our vehicle and started our hour and fifteen minute drive home (2:30am). We both had to work in the early morning, myself at 5:00 am. Delta's form of understanding how much adverse effects can have for having such poor service... $75.00! This is the gratitude the company feels is adequate for its customers.