Delta Air Lines

✅ Trip Verified | Detroit to Calgary via Minneapolis. Due to poor road conditions, no drivers were willing to take me to the airport for my early morning flight despite trying Lyft, Uber, and calling every taxi company in the area from 4 AM until after 6 AM. When someone was finally willing to take me, it was too late and I missed my flight. Upon I arriving at the airport, I told a customer service agent I missed my flight and don't know what to do, and she immediately was very kind and comforting. She directed me to a desk and reassured me it would be sorted out. The agent at the desk was extremely compassionate, and despite the fact that I had only paid for an economy fare ticket and did not purchase the flexible fare, he did not charge me for changing my flight and got me a seat on the next plane. He also kindly reassured me that everything would be fine and I would be able to get home. I was the last one to board the plane and it departed right away. I am so thankful that they waited for me and that they were so kind as to not charge me again. They were within their rights to charge me again, but they treated me kindly like a person rather than just another source of profit. Great service, friendly and kind agents, big fan of their in-flight entertainment system as well as the free wi-fi for in-flight messaging purposes. I also like that they still give both cookies and crackers on the short flights, whereas other airlines I've flown with only offer beverages now. The only downside is the seat cushions are not well padded in economy, but you get what you pay for. I have rarely flown with Delta in the past, but I would definitely fly with them again.

Not Verified | Orange County to Minneapolis. Very disappointed with Delta. I was told I needed to check my carry on. I adhered to the rules of a carry-on and a personal item yet they allowed another person before me to board with four (yes, 4) bags. I believe the rules should be followed by everyone. I can understand my checking my bag as it’s necessary but everyone should follow the same rules. Check her 2 additional bags.

Not Verified | I have flown Delta twice in the last year to Guatemala City through Atlanta. I have never in my life met such negative and rude employees in a service industry as the Delta Employees in Atlanta. I will do everything in my power to never again fly Delta through Atlanta.

✅ Trip Verified | Raleigh- to Orlando nonstop went smoothly both ways with full flights. Inbound arrived 17 minutes early, outbound 5 minutes early. Service was fine, clean planes, snacks were good. WiFi was spotty and pricey if you wanted to do more than watch movies or use iMessenger. I felt a little queasy during final approach to Raleigh, but I blame that on rough air rather than the pilots.

✅ Trip Verified | Tahassee to Toronto via Atlanta. Took 4 Delta flights in 10 days, 3 of them had major issues. TLH had no ready GPU/APU to pull 40 min delay. To make it worse, gate agent unfamiliar with ITI procedures could not check my bag to YYZ, instead had me take ATL train six stops to domestic bag claim, run to slow International terminal F shuttle, only to arrive at Air Canada checkin counter closed. I had to buy a $500 ticket from Delta to go home. Original ATL transit time was 2+ hours - Missed bag, AC/DL at ATL, onward to TLH baggage handlers/Delta had 1.5 hours to transfer bag. - Delta delayed 1403 Panama City to ATL 4 times, maintenance issues I missed Halloween with my family.

✅ Trip Verified | I was travelling from Milwaukee to Paris via Atlanta and connecting to Rabat. The Delta rep at the service counter wouldn't give me my boarding passes all the way to Rabat, nor would they give my seat assignments. The next Delta reps/Air France reps were surprised that I didn't have them. Handicapped assistance was not available because I didn't have boarding passes.

Not Verified | Jacksonville to Rochester via Boston. Delta took $326.86 dollars from me on an "economy" deal. I attempted to change the 11-22 flight on 10-7. I was not looking for a refund but literally could not make the 11-22 flight and was seeking a credit to change flight days. Delta coldly refused (I have never tried to change a flight with anyone). Delta is a cold, callous corporation that is unfeeling toward its customers, and I will never book a flight with Delta again. I couldn't be more disgusted if I tried.

✅ Trip Verified | Accra to Tampa via New York. I have been a Delta platinum member for years and Delta has lost my bag and is not doing anything about it. I arrived at JFK from Accra, retrieved my 3 suitcases and re-checked them in to Tampa only for me to receive just 2 bags in Tampa. Customer service has been useless on how to handle the situation and no one calls back when they say they will. I’ve had to go to the airport every day for 2 weeks straight and also sent someone in JFK to go to Delta baggage services personally only for them not to be able to help. I ended up having to file a claim and Delta is asking for receipts of all my stuff in the bag-which is ridiculous because how do they expect me to have receipts for items purchased years ago? Did I ask for my bag to be lost? The claims manager never answers his phone or returns messages. This is so unacceptable and I’ve had enough of this nonsense. I paid so much for my ticket-not to mention all my valuables inside the suitcase which Delta compensate me for. I need my bag back and Delta at this point feels they can be careless and pay me off (which they cannot because they would give me way less than what everything costs) and get away with it. Me and my family have only flown Delta for so many years but I will probably have to switch to a different airline now because I am so disappointed.

Not Verified | Seattle to Spokane. My flight got delayed 5 different times. They were going to have me take a late flight to my destination when I had originally had an afternoon flight. They eventually had to get a completely different plane to come to the airport to do the flight. Ridiculous. I will never fly Delta again.

✅ Trip Verified | Great customer service. I took Delta from SJC to Eugene and back again and both trips I had a scheduled stop in Seattle to change planes. Of the 4 total flights, 3 of them left right on time and got me to my destinations early. The fourth flight (Seattle to SJC) ended up getting delayed about 2 hours. However, in addition to courtesy texts and emails informing me of the delay and apologizing, they apologized to all of us again at the gate about an hour out from boarding and offered all of us free snacks and drinks. Delays are a reality of air travel, but my experience with Delta showed me that they work hard to avoid delays and even harder to make up for them if they occur. Things like free snacks may be a small gesture, but they really go a long way in showing they care. Great experience overall.