Delta Air Lines

✅ Trip Verified | Worst airline ever. I booked a flight from West Palm Beach to Montréal via LaGuardia. The first flight was delayed, so by the time they get to New York the Montréal one already left. So they end up booked me another flight YUL to Detroit. I end up spend 7 hours at Detroit airport for them take me to Montréal. I arrived to Montréal at 11pm something when I suppose to get there at 1:19pm. The worst is the staff just look at me like it was nothing.

✅ Trip Verified | Dallas Ft Worth to Salt Lake City. I love Delta. I have had delayed flights with this airline but that happens and I expect as much sometimes. However, when I spend more money for a comfort+ ticket so my boyfriend and I can travel home more comfortably after the holiday, I also expect as much. I did not read anywhere that our seats may not have entertainment screens in front of them. I feel as though Delta made no effort in informing me as a customer about this possibility and my overall very positive image of Delta has now been tainted. I do not recommend comfort+ unless you're willing to risk losing hours of entertainment (flight distractions) for more leg room. Incredibly disappointed in what was my favorite airline.

Not Verified | Dallas to Washington via Atlanta. I have Global Entry and Clear, so TSA Precheck always shows on my boarding pass whenever I've flown with Delta. Except for this time. This is saved to my Delta profile and always shows on my boarding pass when I've flown before, and when I've flown with other airlines. But not during the busiest travel weekend. And the ticket agents act bored and surely, and shrug there's nothing they can do. So don't count on your security status when flying Delta. Delta, thanks for nothing.

✅ Trip Verified | Houston to Rochester via Detroit. First flight delayed. Communicated with attendants onboard to kindly inform the next flight I'm on my way to the gate. Both refused and mentioned “we do not do that” it was last flight to Rochester on Sunday evening. I arrived at the gate myself and other passengers, the plane at the gate. but staff refused to board. Funny thing flight left a few mins earlier than planned. A better experience with other airlines would not mention names with a similar situation where flights delayed but staff communicated.

✅ Trip Verified | I missed my flight by 6 hours. I totally thought I was on time. I didn't know I had messed up until I was being dropped off at the airport as I had forgotten my phone and had to drive back to pick it up at my house. Anyway, I do not fly much, I don't own a credit card (I am an unpaid family caretaker) as I cant afford bills. The money I had in my bank account is what I had including tbe cash in my wallet. Anyway, the assistant at the service desk I encountered was empathic, non-judgmental, caring and real. I unfortunately forgot the gals name, so sorry. Just kind of how may day is going. As once I was at the boarding gate I opened a soda and it sprayed all over me and everything. The person two chairs away acted like he didn't see it happen.. I know that the Delta employee, had she been there, would have offered to help.

Not Verified | Seattle to Calgary. We left an iPad on our flight a few weeks ago and contacted employees from Delta. They were more than accommodating and spent over an hour searching for an iPad until they finally found it. And never complained once. Amazing attitudes from all of them. Thank you Delta!

✅ Trip Verified | Los Angeles to Orlando. I was on a Delta flight back home from Los Angeles after my grandfather passed. I payed a lot of money because this was a last min trip. I was traveling with my 4 month old baby girl. I had to change her diaper asap. I was closer to the front and they were giving out snacks and drinks at the back so I could not really go through to the back. So when I was heading to the front bathroom, the male flight attendant told we to wait aside (with his hand) so I waited, one person came out the bathroom, as soon as that happens another person from first class goes in and he sees her. She comes out, a second person gets up and goes into the bathroom, ( I can’t get to the bathroom fast enough as he made me wait behind the first class section) then a third first class person goes in front of me. At that point I’m getting upset because this flight attendant knows I’ve been waiting there - then I ask if the changing table is located in side the bathroom, I’ve never changed a diaper in an airplane before so I don’t know. He replies by telling me “I suppose“ But because I’m not first class he doesn’t nothing to help, and he was Very nice to the first class so I can see he’s got potential to be nice to me as well if I would of paid extra for first class. I finally was able to get to the bathroom to change my baby. 2 hrs later, I had to use the restroom. Again, I have to go to the front. Then I ask him if it’s being used. He reply’s with “I don’t know, what do you see the sign say”? With a very rude attitude. He was just over all a very rude flight attendant. I’ve been in many many flights and I’ve never been treated like a peasant. I guess I can expect this from spirit, frontier , or American, but Not United. I just rather fly the other airlines, it’s not worth the money they charge if they won’t treat you nice.

✅ Trip Verified | Newport News to Atlanta. They are pathetic. They wait until you are scanning your ticket to bump you from comfort plus to a regular seat so you can not do anything about. That is the worst customer service I have ever had. I just started flying Delta again after my years of avoiding them and I will never fly Delta again.

✅ Trip Verified | Denver to Atlanta. My flight was supposed to take off at 1:19 pm, we all boarded and the second I put my butt on the uncomfortable no leg room seat, they made us deplane. The pilot said it would be two hours, the kiosk lady said it would be 20 minutes, we kept hearing confusing details. We took off after 3 pm, almost 2 hours late because of a hydraulic problem, whatever that means. To top it off, there was no food! Because they couldn’t tell us when we would board, everyone sat on the floor in the terminal waiting, so we couldn’t go get food, and the flight had no food. I missed my connecting flight, the flight attendants were rude, they had no food.

Not Verified | On our trip from Boston to Frankfurt we had to change planes in NY. We went from La Guardia to JFK, where we had to pass through security again. About 30 minutes before boarding I realized that my passport was not there anymore. I went to the Delta counter where a very friendly and efficient lady explained to me that without my passport I would not be allowed to travel. She recommended that I or my wife should go all the way back to security where they have their own lost and found. To cut a long story short: My wife went there and the passport had been found. Back at the counter we were told that boarding had been closed and that it was impossible for us to get on that plane. And then the miracle happened: the agent organized everything for us. She put us on the same flight 24 hours later, booked a hotel room for us, breakfast, taxi - all we needed. And it didn´t cost us a dollar. All this was paid for by Delta. Our nightmare had turned into a wonderful experience of excellent service, kindness and understanding. They would not have to do this as it was our own fault, after all. We are more than grateful to Elizabeth. A wonderful lady and a great airline!