Delta Air Lines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1103 reviews
5/10
3 star Skytrax Rating
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3/10

Delta Air Lines customer review

(United Kingdom)

Took 4 Delta flights 11/10/13 London - Minneapolis - Las Vegas 15/10/13 Las Vegas - Atlanta - London. First time experiencing flying with Delta and it was very disappointing. Like previous comments booked ticket through KLM/Air France where we have always receive a brilliant service. Wondering why they have partnered with Delta to lower their standards. Flight from London to Minneapolis ever so rude cabin crew. Nobody at the entrance to welcome the passengers and direct them to their seats. Not a single smile and very abrupt cabin crew members. The only good thing was they had a good selection of entertainment at least it kept our mind away from their rudeness. Food selection was average. Flight from Minneapolis - Las Vegas more friendly crew and drinks were offered regularly and adequately which made us really surprise for a domestic flight compared to the opposite for the international flight. On our way back at the airport in Las Vegas when checking in again not a single smile from the ground crew or any welcome. Flight from Las Vegas - Atlanta was fine and crew friendly and adequate snacks and drinks served. International flight from Atlanta - London we were welcome this time at the entrance and were directed to our seat. An unpleasant surprise was waiting for me as soon as I popped down the seat tray in front of me to read. Yes it was messy with food stain and dry sauce on it from the previous flight and has not been clean which put me off eating. I requested it to be cleaned which was done pretty much straight away but no apologies whatsoever from the cabin crew. What was more intriguing was the contrast of service between the domestic and the international flights. Will not recommend it to any friends or family.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

Delta Air Lines customer review

(United States)

Flight DL241 from Rome to Atlanta. Great flight and service from stewards. We even couldn't fill the 11 hour flight. Great attitude and always busy.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
2/10

Delta Air Lines customer review

(United Kingdom)

Poor customer service. Sold my seat to someone who was on standby in a complete and utter shambles mix up. Had to ask people to leave the plane for compensation. Poor attitude of staff not helpful at all no empathy for customers situations. Poor service on flights entertainment not working and having to reboot seems to be a daily problem. Planes were dirty and tired. Food was average breakfast dire scrambled egg in a soggy roll after an 8 hour flight. Why not keep it simple with a croissant or pastry or muffin? Wouldn't fly again if I had the choice.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
na

Delta Air Lines customer review

(United States)

My disabled husband few up to PA from Dallas. His flight up was delayed in Atlanta because the plane he was supposed to fly out on lost its navigation system and they had to find another. That was bad enough but on his way home he left Harrisburg and flew into Detroit when he got off the plane he asked for a wheelchair and help getting to the gate where his connecting flight was departing and was told "Just go that way and turn left and you will get to the gate." He got no help so missed his flight to DFW because he was not able to hurry. He was re- ticketed and had to fly into Atlanta before he could return to Texas. On the flight from Atlanta to DFW he was assigned a seat in the back. I was told it was my fault that my husband couldn't get a wheelchair because I didn't book his flight as a disabled passenger! Like I said before this is not the first time we have had issues with Delta but it will be the last!
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
no
2/10

Delta Air Lines customer review

(United Kingdom)

JFK to LHR leaving 9.10pm 12th Oct. Delta 0005. Have just returned from NY to London and can only agree with the negative reviews. The most rude cabin staff I have ever experienced. We actually got our tickets through Air France and I noticed that another partner was Virgin an airline I use frequently to go to Tokyo with and rate highly. What on Earth are these decent airlines partnering with this outfit for? Food was also terrible and complimentary drink service a joke. The public address system didn't work I see others have commented the same why can't they fix simple things like that? They must know it doesn't work the staff get angry when you ask them to repeat things. A bad end to an otherwise superb visit to the Big Apple.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service N/A
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

Delta Air Lines customer review

(United States)

Flew Delta Connection (ExpressJet) from Gainesville Florida to Atlanta. Flight was on time and actually arrived ahead of schedule. ExpressJet (DBA Delta Connection) much better than when ASA flew this route as Delta Connection.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Delta Air Lines customer review

(United Kingdom)

Took 4 Delta flights over the summer Amsterdam-Boston Boston-Atlanta Atlanta-Chicago and Boston-Amsterdam on each of the flights the cabin crew were very friendly and attentive (especially the Atlanta-Chicago flight) were relaxed and seemed to enjoy their job. Seats on all flights were very comfortable and the inflight entertainment on the two international segments was very comprehensive. Plenty of legroom too. Full meal service and hot towels were provided on the international segments which was much appreciated. Domestically Free drinks and snacks were offered which is really all that was required for these flights. I will recommend Delta to my friends and family and look forward to flying with them again along with their partner KLM they offer an excellent route network.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Delta Air Lines customer review

(Australia)

with a group of 86 flying DL16 and 17 SYD-LAX return Sept/Oct 2013. this is the second large group experience on this route with Delta the last being four years ago. As in the last I have nothing but praise for Delta. Check- ins with lots of excess/oversized luggage were most efficient and very quick indeed. The ground staff at both terminals were polite well trained and accommodating. The self check-in computers in LAX were very intuitive and easy to use. Both flights were on time. Inflight service was excellent. Flying the return route in the back of economy I noted how little wait there was for meals after the service had started. Again the service was not only quick but accommodating and compared very well to Singapore; my personal benchmark. The food was fine for economy class airline fare. The entertainment options were comprehensive. Perhaps the airline could upgrade its earphones a little. Seating was comfortable. The Comfort Economy which I used on the outward bound trip was well and truly worth the money. Most importantly Delta has its own terminal at LAX; meaning you avoid the general admissions hall. This is an excellent reason in itself to choose the airline on the SYD-LAX route.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
na

Delta Air Lines customer review

(United States)

I booked a flight from Denver Colorado to Rochester NY with a connecting flight in LaGuardia. I booked the flight for my grandfathers funeral that was the next morning. The flight was delayed so I was unable to make my connecting flight. Instead they put me on a flight to Salt Lake City Utah to go to Atlanta Georgia to go to Rochester NY. It took over 20 hours to get from Denver to Rochester there was no compassion for my situation by the Delta airline staff. Horrible customer service. I will never fly Delta again.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
no
na

Delta Air Lines customer review

(South Africa)

I regularly travel between South Africa and the USA always on South African Airways (SAA). I have just travelled on Delta from South Africa to Atlanta. Both the ground staff and cabin staff were appalling. Gives rudeness a whole new meaning. Do Delta train staff to be so rude or is this a criterion for selection to Delta staff. We were offered no headphones. After 45 mins of attempting to get the cabin crew attention we were finally given a broken set of earphones. We again had great difficulty in getting their attention in getting another set. There was no choice of wines. Just a glass of box wine. We asked for a large bottle of water as my colleague and I drink a great deal en route. We were told that this is not allowed! We were assured that cabin crew would pace the plane with offers of drinks all night. Not only was this absolutely not the case but again it was virtually possible to get their attention at any stage of the night. The supper was moderate. The "breakfast" was probably the worst meal I have had on a flight ever. It was accompanied by a literally frozen salad so one had to chomp the ice off. SAA offers seats in the emergency exit at no charge. Delta uses this as another opportunity to rip off customers. Delta staff do yourselves a favour and travel on SAA to find out how to offer a high lass service.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no