Delta Air Lines

✅ Trip Verified | Do Not Fly Delta! 1) I arrived two full hours in advance of my flight and spent over an hour in line to drop my bag off because they had one employee working! (They eventually got two but one handled Special Needs and the other handled Premiere members first.) But when I got there, they were irritated and clearly upset about working under those conditions. 2) I got stuck in a special TSA line and they went through every article in my purse and laptop bag. Something on my boarding pass, I presume? (Note, I am TSA Pre-Check approved but it was not on my boarding pass.) 3) I start boarding at the gate and the gate attendant charges me for my pet bag. In fact, she charged me more for a bag that sits under the seat than I paid for my entire flight! Toddlers are free and they cry the whole flight but a dog in a bag under the seat costs more than an adult person does?! Ridiculous! To make matters worse, the seats are so cramped that the bag hardly fits. (It fit great with Alaska Airlines!) Delta..get a clue! If you want to be a premiere airline, think about how you treat people, staff, passengers, and pets!

Not Verified | Will never book a flight with Delta again. Opodo advertises everywhere that they are waiving the changing fees for flights but when I called they simply said they won't do it and the lady hung up. Then I tried again and the next person said they will transfer me and after waiting for 20 minutes the call got disconnected. Next time, they said they will send me a cost calculation the next day and then I received an email saying they will not make any changes. How can it be this hard to change a flight? I have been trying for several hours and it was the same again and again. I am baffled how a big company like Delta can get away with this and will never fly with Delta again.

Not Verified | I would like to acknowledge the Delta crew that I few with on December 13, 2020 at 6:00pm. I was flying from MEM to ATL (final destination ORF) after being seated I realized I had lost my right AirPod (a Mother's Day gift from my daughter). I tell you the entire flight crew went over and above the call of duty, to locate my lost item. They made an announcement, they asked other passengers if they had seen it and would they look under their seats, they went back into the terminal area, they walked the walk way several times; everyone from the Head Flight Specialist to those assisting in the back were in on the search. But when the young lady got down on her knees and started searching, well words can not express my gratitude. So, would like to thank each and everyone of them. And yes the Young Lady that, in a skirt got down on her knees to look, she did find the AirPod, it had dropped between my row 13 and row 14. Yes, we had an on time departure.

✅ Trip Verified | I booked an unaccompanied minor ticket back when covid first started. So well over 6 months ago. The flight got changed to a later departure time which put arrival time into JAX pretty late. Delta switched my child's ticket to SAV airport for the person picking her up at no charge. So less travel time for my child and less drive time. The man I spoke with was very kind and prompt. I have read bad reviews on them but my experience was great and I will continue to give Delta my business. Thank you for switching her arrival airport.

Not Verified | Delta is appalling. They cancelled around 500 flights over Thanksgiving, including my flight to New Orleans twice. They did not rebook the 2nd time, just left me stranded one day before Thanksgiving. Their website did not allow refund for their cancellation so I had to spend hours on hold for a partial refund, and it ruined my trip. They are despicable.

✅ Trip Verified | Check In was flowing smoothly at LAX. The luggage fees were painful though, I have 2 checked in pieces of luggage which amounted to $85.00 one way. I hope Delta could come up with something to ease the burden on International flights for passengers. Upon boarding flight attendants handed a one time use hand sanitizer, snacks was provided plane was very clean and smells fresh they really mean the word "Sanitizing" flight was smooth no issues with fellow passengers. Keep it Up Delta but please do something with the ridiculous luggage fees.

✅ Trip Verified | Gate Crew was very informative and clear as far as instructions both in English and Spanish. Again upon boarding no issues same fresh feeling like the plane was brand new. Flight attendants were very calm and professional in reminding everybody the importance of face masks at all times and with this flight no issues with any passengers as far as complying with the rules. I loved the way Delta blocks the middle seat not for my convenience but for an extra layer of safety. Kudos Delta but please do something with your luggage fees, I'm loving the way you take safety in another level but the luggage fees hurts.

✅ Trip Verified | Don't ride Delta! The prices they charge are insane for the rude, disrespectful and lying employees. $1500 and she fights with us until we actually can't check in, after running through the san Francisco airport for 45 minutes, trying to even find Delta, since there's like no signs, even finding parking. Yes we cut it close, this airport is beyond confusing, but the one in Arkansas let her board 10 minutes before take off for unforeseen issues. Delta needs to hire more decent and competent staff. The second she saw me she dismiss me and then throughout the rest of the interaction antagonize me until I exploded and then of course and have any time to board the plane. I have flown so many times and I have dealt with so many different circumstances like this or much better and I've never in my life encountered someone so rude unaccommodating and unprofessional I don't even know why she's there unless this is just what Delta does now.

✅ Trip Verified | The customer service rep I spoke to was incredibly rude and condescending. If she was my employee she would be terminated instantly. She spoke down to me when I didn't understand her policy on cancellation versus the one on the website. She then put me on hold twice without notice in the middle of me speaking. The Delta website is utter trash. The chat support wasn't working. Can't leave a complaint via your complaint submission page on this site. Just errors out both times I tried to submit one. Can't even leave a message via the Facebook Message option they mention here. It just redirects you to their support page on their site which is also broken. All you can do is call. Get with the times already. I have been loyal to Delta but it is very one-sided. I will be switching my loyalty elsewhere.

Not Verified | Harassed by rude flight attendant while traveling Delta with my two small kids. As soon as I sat down I was helping my kids get their seat belts on. During the reaching around my masked slipped a bit down my nose. I was startled when a very young flight attendant very rudely and sharply said that my mask had to stay all the way to the top of my nose for the entire flight. It was not what she said but how she said it. My flight was 5 hours delayed and this was at 6 hour flight at 4 in the morning. Then she woke me up twice because my mask had slipped a little down while I was asleep. I walked to the bathroom and clearly saw 6 or more people with masks completely off. I felt targeted. My 10 year old asked me why that flight attendant seemed out to get me. I have traveled during Covid many times. I have never experienced such a rude, heartless, unsympathetic flight attendant. My family and I were doing the best we could. Second time she woke me up, she threatened to have police meet my family at the gate. This is a ridiculous abuse of authority from a power hungry child who should clearly not be in the service industry. I was nothing but kind saying I was sorry, I was sleeping and it slipped down a bit. She made me extremely uncomfortable the entire flight.