Delta Air Lines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1203 reviews
5/10
3 star Skytrax Rating
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Delta Air Lines customer review

(United States)

Extremely dissatisfied with Delta. Original flight delayed with no explanation. Missed connecting flight by 5 minutes. The next flight I was able to get on and still make my appointment at my destination - at boarding time was advised of "mechanical issues" and not sure of length of delay. For the price of airfare this lack of service and commitment is unacceptable.
Cabin FlownBusiness Class
Seat Comfort N/A
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
no
8/10

Delta Air Lines customer review

(United States)

I fly international in economy class from Seattle (SEA) to Japan (NRT) about twice every month. I have flown this route more than 10 times already and with a variety of different airlines. At first I was sceptical about flying with Delta but Delta has made up a lot of ground recently in my opinion. While Delta is no match for Singapore airline's service and no match for ANA's food it does beat out United airlines in both of these categories. One major problem I have with Delta's international flight is that they really only served one meal whereas Singapore and ANA gave you a full 2 meals. Over a 9-10 hour flight having only one major meal feels a little lacking and will leave you hungry walking off the plane. The food that is served is also not exciting but gets the job done. In-flight entertainment is good with plenty of choices and nice screen size/brightness. I fly often so this is particularity important especially over such a long segment. Seat comfort is mediocre but its economy so you get what you pay for however I have used Premium Economy seating with Delta and I'd have to say its worth the few extra $. If flying ANA on this segment on a 787 Dreamliner your Regular Economy seating will outclass Deltas Premium Economy seats however. To rap up I'd say since Delta is usually 100$ cheaper than the other competitors mentioned above you really get what you pay for.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Delta Air Lines customer review

(United Kingdom)

DL010 ATL-LHR on 7th March. Very tight connection from Dallas through Atlanta made the flight with minutes to spare and my bags made it onto the flight too! Extremely attentive cabin staff comfortable lie flat bed good selection of food and drink IFE was a little dated but didn't mind as was tired and needed the sleep. Flight arrived early quick bag delivery. All round great experience.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Delta Air Lines customer review

(Germany)

We had a very good flight from DUS to LAX with transfer in ATL. Service on both flights was good even if meals on the inner-USA flight were not for free.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Delta Air Lines customer review

(Germany)

Our flight from LAX to JFK was on time and we arrived earlier than planned. Service was a little slow due to the reason they don't accept cash payment for meals and Credit Card verification wasn't that fast. Inflight entertainment was really good!
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Delta Air Lines customer review

(United States)

Economy Comfort DTW-LAX on a 767-300 and LAX-DTW on a 737-900. To LAX the 767-300 seat was good although it did not have the adjustable headrest. Multiple drink runs and plenty of cookies peanuts and pretzels. Personal entertainment had okay choices. Back to DTW the 737-900 was great. Seats were very comfortable. Again multiple drink runs and lots of snacks. Purchased the fruit/cheese tray and tapas both of which were very good. The personal entertainment had tons of movies. Overall - very good experience. I hope that all aircraft get seats with adjustable headrests as they do make a difference on a 4+ hour flight.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
3/10

Delta Air Lines customer review

(United States)

I flew LA to NYC on a red-eye flight this past Sunday March 23rd. The boarding process was an absolute nightmare and that was in part due to some horrible service (more to come). More than 15 people had to check in their bags and all passengers in Economy that could keep their luggage on board were having to put their belongings aisles down in the bins creating a huge mess upon landing. While entering the plane and attempting to put our things away we were "greeted" by an extremely sarcastic condescending and "rudely-friendly" air hostess who would individually call out any person taking longer than 15 seconds to put away their things. After embarrassing quite a few passengers including myself who were tired and exhausted and about to take a 6 hour red-eye she proceeded to call one passenger "cute very handsome" and helped him out by putting his luggage in first class. A few minutes later after everyone else was told to check in their bags a mother came in with a son with special needs stated she had to keep her luggage on board because his medicines and change of clothes were all in there and the hostess proceeded to tell her there's nothing she can do except give her a bag for her medicines. After take-off (which was 25 minutes late) the passengers proceeded to sleep (as one does past midnight) and the air hostesses (namely the sarcastic one) proceeded to talk at full volume inconsiderate of the passengers. As a side note the other hostesses were quite nice. After 6 hours on a rather uncomfortable seat we started our decent with yet again the sarcastic hostess picking out her two favorite passengers and offering them secret mimosas while the rest of us looked on. Not a good experience pretty frustrating and undoubtedly embarrassing.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
no
1/10

Delta Air Lines customer review

(United States)

Paid $622 for so-called Sky Priority First Class from Detroit to Tampa. What a joke! My checked bag was taken off the non-stop because they were overweight. I guess Sky Priority means they ditch your bag before everyone else. Planes are filthy. First class lavatory filthy. First class crowded with coach passengers using forward lavatory. No attempt by FAs to deter this. First overheads filled with coach luggage. Several first class flights last year on AA were terrific also first on Icelandair - also terrific. Save your money - Delta is now a low cost low service airline do not bother to pay for First class.
Cabin FlownFirst Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
na

Delta Air Lines customer review

(United States)

3/24/14 I was set to departing from Atlanta to Greensboro NC on flight DL4933 and returning from Greensboro NC to Atlanta on DL1461. Upon boarding I noticed that there was a climate issue on the flight where half of the plane was extremely cold and the back half of the flight was unbearably hot. I was not the only passenger to complain to no avail to the flight staff. After about 30min on the runway with no movement we were notified that there was an engine malfunction and all passengers would need to depart the aircraft. We were told at 8.50am that the maintenance would take an hour at the most. It is now 10.33am and there has been no resolution to the situation. The ladies at the customer care center across from D27 have been the only people to attempt to assist me. I attempted to inform the representatives at the departure gate (D13) that I was attempting to go to a funeral and any options would be appreciated and they stated that they understood and asked me to take a seat and wait. As a result of my flight not being ready to depart Atlanta at 10.40am and the viewing in Winston-Salem NC beginning at 11.00am I was unable to pay my respects.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
no
8/10

Delta Air Lines customer review

(United Kingdom)

Flew Washington to London via Atlanta. Flight from Washington to Atlanta was fine drinks service and pretzels provided however bad weather meant the service was suspended. Annoying the flight was full and warnings were given about hand luggage due to the flight being full however quite a lot of other passengers had loads of luggage including massive cases that would normally be checked in. Flight from Atlanta to London was fine meal service delayed due to bad weather but meal was tasty and full drinks service offered. On demand TV with good selection would definitely fly Delta again.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes