Delta Air Lines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1302 reviews
5/10
3 star Skytrax Rating
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2/10

Delta Air Lines customer review

(United States)

Was scheduled afternoon of 8/11/14 to fly from Lansing MI to Minneapolis then on to DFW. About 2.5 hours before flight received automated call that flight from Lansing had been cancelled and that they would call back with a rebooking (no explanation given as to why the flight was cancelled). Automated call back had put me on a flight out the next day at around 1.30 in the afternoon getting me to Dallas about 5.30pm on 12th. I called back and managed to get rebooked on a flight on the 12th leaving Lansing to Detriot at 6am then on to DFW getting in around 9.20am the next day (an effort to try to salvage most of the work day on the 12th). Arrived to Lansing airport about 4.30am on the 12th only to be told that the 6am flight was also cancelled (again gate agent had no explanation of why the flight was cancelled). Their only option was to put me on the same afternoon flight the automated service had booked me on the previous day. My 80-something year old parents ended up driving me to Detroit to make the 7.28am connection. Complained to Delta and was given a refund of about $29 (which I haven't seen yet). This didn't even cover the cost of the fuel my parents used to get from Lansing to Detroit and back).
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
no
8/10

Delta Air Lines customer review

(United Kingdom)

Economy LHR-MCO via BOS. First time in 4 years with Delta and I have to say I was impressed. The seat on the 767 out of LHR was fine (and I am a big chap) with good leg room. Flight attendants were professional if not a little unsmiling. Food service was good and drinks complimentary. The IFE was good with a good selection. The internal flight down to MCO was delayed an hour due to bad weather but we made up some time during the flight. For me Delta is a no nonsense service that ticks boxes without the wow factor.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
3/10

Delta Air Lines customer review

(India)

I flew from Mumbai to Detroit with a layover at Amsterdam with the total flight duration of 18.5 hours. The delta flight from Mumbai left about 1.5 hours late and the flight from Amsterdam to Detroit left 15 mins earlier leaving us stranded at Amsterdam. I was then rebooked to fly from Amsterdam to Chicago and Chicago to Detroit all the direct Detroit flights being overbooked. I had no choice but to take the flight to Detroit the flight from Chicago to Detroit was being taken care of by "United Airlines".
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

Delta Air Lines customer review

(United States)

July 25 2014 Miami - Atlanta - Asheville return August 3 2014. All flights leaving and returning on time. Clean aircraft. Pleasant flight attendants. Would fly Delta again.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
1/10

Delta Air Lines customer review

(United States)

Took a flight from Phoenix AZ to Rochester NY with a plane change in Minneapolis MN. I arrived at Minneapolis 40 minutes between flights so plenty of time then we were told that there will be a delay because of mechanical issues and had to wait for a new plane. While we were waiting at the next gate we found out that plane was also delayed for mechanical issues. The replacement plane finally arrived 2 hours later we boarded and were just about to back out of the gate when the captain announced that we will be delayed for mechanical issues. I arrived 2.5 hours later from my scheduled arrival time. The return trip wasn't any better the plane arrived 2 hours late. I arrived in Atlanta as my connecting flight was taking off. That was the last flight out of Atlanta until the next morning. I got my ticket no problem but when I asked about a hotel. They would only give me a coupon for a reduced rate. I felt I shouldn't have to pay for something g that wasn't my fault. So I got to spend 12+ hours in the terminal. Never flying Delta again.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Delta Air Lines customer review

(United States)

Delta did not notify me of flight cancellation of a direct flight from PHX to JFK airport that was to leave at 8.30 which had been changed previously from 9.30 until we had arrived at the terminal. Put us on a flight to Atlanta Airport transferred to another flight to JFK. After boarding waited for about an hour to find out they could not take off due to weather. We were then put on standby at another Atlanta terminal. We had advised the counter person that we had a doctor's appointment in NY the next morning and needed to get there. In watching the monitor for open seats I noticed they were asking for people that wanted to upgrade to 1st class. We had paid for 1st class round-trip tickets and were not called to fill in those seats. Because I complained about the service we were able to take those seats. We arrived At JFK at about 1.30 am the next day. Because of Delta we paid for a $200 hotel room that we did not use. When leaving JFK on our return trip on Delta we sat on the plane for 1.5 hours for a cap from a baggage handler to be removed from engine that had been sucked into it we finally took off. We should have been treated more courteously and not like a herd of cattle especially as a 1st class ticket holder. We paid for more!
Cabin FlownFirst Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

Delta Air Lines customer review

(United States)

Flew late July on Delta round trip from Minneapolis to Beijing and back with two layovers in Seattle (SEA to MSP was on Alaska Airlines code share not included in ratings). Booked through travel agency. Overall an enjoyable and satisfactory trip. Only item of note is that a travel companion lost her passport on the MSP to SEA flight and couldn't board the plane to Beijing in Seattle help staff at SEA were very helpful and accommodating they got her passport back and put her on the next flight to Beijing.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
3/10

Delta Air Lines customer review

(United States)

I was almost convinced to switch to Delta from US Airways and United where I have status. For 3 of 4 legs of travel the flight attendants and gate agents were friendly and professional and the service was good. This was my second flight on Delta and I was unfamiliar with their seating protocol. On August 8 Flight 5151 from LGA to CLT I asked a flight attendant if the flight was full and if I could move my seat. She did not refuse. Another flight attendant arrived and the two attendants had a less than professional conversation. She then walked up to me with a flight manage at and asked if I was passenger (name) and then said I could not sit in this seat because these seats were Premium. It was a false show. The first attendant could have asked if I'd like to upgrade to Premium or provided an honest response simply saying "Unfortunately no." Honesty integrity and professionalism is important.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
no
na

Delta Air Lines customer review

(United States)

Last year I had a flight from Dubai to Atlanta. The flight was supposed to take off at 9.30pm from Dubai. We were told that the flight was delayed 3 hours. At 12.30am they said it was still delayed by 4 more hours. At 4.30 they got everyone onboard and the flight didn't take of until 9am. Then they announced that due to some technical faults the flight was cancelled. We were asked to sit in the Airport Lounge for whole day. After 15 hours the flight took off. Overall the flight was delayed by approx 27 hours. They did not want to provide hotel accommodation the staff were very rude. No one was interested in responding to our questions.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

Delta Air Lines customer review

(Brazil)

GRU-ATL-MDW and SEA-DTW-GRU business class. Very comfortable truly lie-flat seats in 767s for the international legs (maybe not quite as nice as the A330s of US Airways in biz class). My wife had asked for boarding assistance due to an arm injury and she said whenever she made any move on the GRU-ATL leg an attendant was at her side almost immediately. No Delta club at GRU so had to use the somewhat smaller and more basic Gol Airlines club. First class for the ATL-MDW and SEA-DTW legs was your basic domestic first class. Nothing spectacular but fine. Decent selection of movies at least in the 767s.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes