Delta Air Lines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1260 reviews
5/10
3 star Skytrax Rating
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2/10

Delta Air Lines customer review

(United States)

Traveled many times with Delta and so far one airport layover stay due to delays which was fine at first until this time around. Had to stay overnight in Atlanta. Customer service is horrible. Flight times change a lot. One time I had to change an existing flight but the flight that I changed to got canceled. I do not understand why I couldn't get a reimbursement for the change fee when the flight that I wanted doesn't even exist anymore. Now that I know better I'd rather pay for a more reliable airline than stick with cheaper fares for essentially a game of chance. Will avoid this airline in the future.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
3/10

Delta Air Lines customer review

(United States)

Flew Delta first class from Atlanta to San Francisco quite possibly the worst flight crew ever more interested in talking to each other than helping passengers one flight crew tried to give my blazer to 2 separate passengers before it got to me unacceptable when you pay to fly first. Cramped seating did not help matters either. A very unpleasant flight.
Cabin FlownFirst Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Delta Air Lines customer review

(United States)

Delta is extremely frustrating to deal with! We took a family vacation to Alaska. There were 8 of us and we had two stops each way. I reserved seats when I booked the flights. When I checked in online for every flight for all 8 of us I found that all of the seats had been changed for every flight! We were on a family vacation and I picked seats for a reason. The answer I got every time I called was that they switch planes a lot and the seats don't match. I can't imagine that all of the planes were changed! I hope that I never have to fly Delta again! They need to take lessons from Alaska and Southwest!
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
5/10

Delta Air Lines customer review

(Ireland)

Marked difference in quality and service between transatlantic and domestic flights travelled Dublin to PDX and back via ATL and both transatlantic legs progressed well with excellent service and no delays while both internal flights were delayed onboard service was spotty at best and boarding was sheer pandemonium. I have never appreciated Ryanair more than after my first experience trying to board a domestic flight in the US.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
9/10

Delta Air Lines customer review

(United States)

Short flight Shanghai to Narita. Very well done. 777 Business Elite has an odd layout can't see out window even in window seat without craning neck. Other than that comfortable nice breakfast and excellent professional crew. Bring that style to domestic flights and Delta will succeed.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
2/10

Delta Air Lines customer review

(United States)

Delta 2366 JFK to MSP. Delayed for broken plane - we were in line to take off when they decided a broken panel light warranted fixing. We had no gate to return to at JFK so we went to the maintenance lot and were bussed back to the terminal. Had to wait for a new plane (another hour). Re-boarding pandemonium. Most frustrating was waiting another hour on the tarmac before taxi-ing await from gate for catering. this was around 11.30am. We got nothing to eat drink except one bottle of water. Arrived MSP around 12.30am. Pretty awful. Stewardesses standing around on their cell phone. Skip Delta if you have the chance.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
no
4/10

Delta Air Lines customer review

(United States)

Flights in purchased domestic first class with changeover in Minneapolis. Lots of weather delays and was kept well informed and phone conversations with customer service were pleasant. The first three legs of the journey were nothing special. Notably the quality of the product purchased was only that of a larger seat. Inflight service was casual at best and I would not call it friendly. We were tolerated and it kind of felt like we were an inconvenience. The last flight however had a flight attendant who was service oriented and actually took care of the customer properly and a meal was served. To me this tells me that there is a quality issue at Delta. The inflight service product is not consistent.
Cabin FlownFirst Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
6/10

Delta Air Lines customer review

(Singapore)

The CRJ 700 service from Halifax to La Guardia in New York is a quick 90 min hop. The economy seats are cramped but they are on all the Canadair regional jets in economy class. I got my drink. I got my pretzels. And other than that the flight was completely uneventful. This is when you realise flying has become a complete commodity. Now how could we change that?
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Delta Air Lines customer review

(United States)

This flight was in "Business Elite" between Austin Texas and Buenos Aires Argentina with an intermediate stop in Atlanta Georgia. The outbound trip was in early February 2014 and the return was in mid February 2014. Measured against other US carriers international performance Delta was exceptional. Measured against other international carriers their comparative performance was at the least "competitive". Other than one sort of "rough around the edges" male flight attendant on the return trip the entire experience was quite acceptable.
Cabin FlownFirst Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Delta Air Lines customer review

(Thailand)

Flew Mar 30 NRT to BKK. All flights were great. Flight was on-time and the in-flight entertainment was great. Apart from the meals - some Thai passengers cannot eat beef so the flight crews tried to ask other passengers who could eat beef and changed the meals around. We feel disappointed with their food services.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes