Delta Air Lines

Not Verified | Just flew today from Las Vegas to Minneapolis on Delta flight DL1594. It was a full flight. Delta flight crew keeps announcing that they are implementing the federal mask mandate but during our flight, there were many people with masks down. The passenger seated next to me only put his mask on for only 30 minutes during the entire 2.5 hours flight. Other passengers around us also were not wearing masks during the flight. The Detroit based flight crew just kept passing by these non-masked passengers without telling them to put on their masks. They were just turning a blind eye on passengers who do not want to put on their masks. We felt very unsafe during the flight. Delta flight crew does not really care about health & safety of their customers especially during this time of pandemic.

Not Verified | I recently had a trip to Kansas City from Albany. The experience was horrible. I suffer from a panic disorder. So I decided to take a leap of faith and take this trip. My flight was delayed by 2 hours with an email the night before at 10pm when i was due to travel at 530am. When i landed on Detroit i was told my 2nd flight was already gone. So i was stuck there for 3 hours. Then they finally found me a flight from Detroit to Minnesota. Then i had to wait 7 hours at the Minnesota airport for my next flight to Kansas. The people were rude and not very verbal. No sense of compassion. I will never travel through them again specially in my condition.

✅ Trip Verified | Just booked a specific flight for a specific time and price. Realizing I would be paying more for a flight that had a shorter layover and better departure times, I paid for the higher priced flight. But guess what? Delta modified my flight to have a 3 hour layover instead of the one hour and instead of leaving at 12:45PM, I am getting up at 0-dark-thirty to catch my early flight because Delta decided to carve a huge portion of time out of my vacation to suit their needs. My favorite part is the 7 hour wait for their customer service. What garbage this airline is. I'm cancelling my AMEX which I use to earn Delta miles and going somewhere else.

Not Verified | My son is an AirForce-man who is getting ready to leave the country. We were supposed to be leaving this morning to visit and pick up his car. Our flight was scheduled for take off at 7.40am. Well I'm at work and I get a text that says my flight to ATL, GA has been canceled due to inclement weather. Ok fine so I go search for other available flights, there's none. Ok how are we going to see my son and spend time with him before he leaves the country? I called Delta customer service line and the recording stated the hold time would be just under 2 hours, I've currently been on hold for 4 hours and still holding. This is absolutely ridiculous. I want a refund and I want to tell you how you have ruined my trip! I will never fly Delta again. This airline already has a very bad reputation anyways and I see why. You should be ashamed of yourself for the inconvenience this has caused me and my family. Now we'll have to drive there and back.

Not Verified | I haven't even flown the flight yet and already, I can say, Delta Customer Service stinks. I've called 5 times to change my flight day to no avail. Wait time 4 to 5 hours. Sometimes they don't even give a wait time so I hang on the line for a half hour and finally give up. When I try to go onto their website, it doesn't work either with my name and password. I expect Delta will soon go the way of PSA and Continental as has-beens'. Good riddance when it happens. I'll never fly them again.

Not Verified | I have flown every week for 15 months with this airline. They initially had amazing customer service. Now, most attendants are rude, demeaning passengers and even stating, "we've been doing this long enough, wear your masks right". In their initial announcements. I tried to upgrade my seat and was advised, in a very rude tone, none were available though online showed 9 in comfort and 1 in first class. I said thank you and she just stared at me. I told her, "you are welcome, thats what you tell people". I have one flight left next week. I guess I will be spending my thousands of dollars per year on another airline.

✅ Trip Verified | I was traveling with my sister, with me flying from Richmond to meet her in Detroit and traveling to Grand Junction, CO together. Trip out was nice. On the trip back we discovered that Delta had changed my flight but not hers. I assumed that the entire flight was ‘rescheduled’ and we had been transferred together, but no, they had randomly changed my flight but not hers, no reason why. Delta did finally get us on the same flight, but not in the same row as had been confirmed two months earlier, so we still didn’t get to spend time together. Customer service has basically said, “too bad, how sad”, we’ll give you a gift card and maybe the difference in seating upgrade and baggage fees, nothing confirmed. Does not make up for the time we had hoped to spend together. We see each other every couple years or so, so it was a big deal to spend time together, but that does not seem to matter to customer service. I’m not likely to fly Delta again, and certainly will not trust any so-called confirmations from them.

✅ Trip Verified | So my wife and I had the worst nightmare of experience in KBP, our flight to Paris was changed from Delta operated by Ukrainian airline. When we arrived in KBP they told us they cant find our electronic tickets and made us pay 250 EUR for registration and ticket processing which is outrageous considering our trip was paid for and final. On top of that they made us pay $440 EUR for our one checked luggage and 1 carry on item per person which is covered by our tickets we purchased. So as you would imagine not the best experience flying with Delta having paid for tickets and having to pay even more money especially because none of this stuff is actually valid. Sadly we were not alone and there were many other outraged customers who were affected and I am sure it will reflect on them flying with Delta in the future. But anyways they were refusing to let us board unless we pay.

Not Verified | Terrible ticket holder support. I have spent 3-7 hours a night for the last 3 days trying to modify a flight. I was placed in the 'we are so busy we will have to call you back queue' and was finally contacted via text on the third night. This is just unacceptable. I have almost flown Delta exclusively my entire life and this experience is really making me start to look at other options, Delta you are better than this or you used to be. It’s really a shame at how bad you service has become.

✅ Trip Verified | Never again Delta. Today I arrived at PWM at 5am for my 6.30 flight. The Flight was delayed for fog in NY, not a problem I wasn't in a rush to get to CLE but just needed to get there hopefully by 5pm and even later would have been ok. Delay after delay after delay after delay came and went. They called me up and said that the connecting flight was in jeopardy but that they might make up time in the air and I might be ok, but they offered me a alternative to go to Detroit and then to Cleveland on a later flight, said they would put me on it and I could decide before the boarding of the one that might be late into NY. I said ok, fine. 2 minutes later they said they couldn't get me that because someone took the seat they had for me and it was the last one. OK, I figure well, at least I get to New York and surely Delta will get me to Cleveland, both being large cities. So the original flight delays more and more and they they find me again and say...we know you have been here for a very long time Sir, but we can't get you to Cleveland today"? What an epic failure for a supposedly professional company, a large carrier, the kind someone might book with and book first class because they are known as a reliable company! Don't be fooled, they are none of that if they cannot get a passenger to a city like Cleveland Ohio on a day they ticket you for. Not a holiday, not a busy time of year, nope, just a bungling company with terrible service that can't deliver on their service. This day cost me two uber riders to and from my home, it cost me food all day while I waited and waited being promised time and time again the flight would be leaving, I think a total of 6 times before I was told to take a hike because I wasn't making my trip today, I was told I could book with another airline and that they were out at this point. I could get a refund for my unfulfilled ticket by Delta. Of course when I asked that would my having to rebook on another airline today at a hugely inflated last minute ticket, would they include that on my refund, they were not taking any responsibility for that. Just go away sir and have a nice day. The only thing that went well at all, was the refund person that answered the phone in a reasonable amount of time and was very nice while quickly refunding my card. So apparently they do well at refunds, likely due to lots of practice! I always thought Delta was one of the top dogs in the industry, I mean I would have not been surprised if they were a small company like Elite, Spirit or Frontier, but Delta? They can't fix a screw up delay to a city like Cleveland? So I had to go home and not make a trip to do business for a couple of days because I chose a company like Delta, because I chose to trust my flight need to Delta. What a mistake, one that I will never make again.