Delta Air Lines

✅ Trip Verified | We were a party of 4 flying from Denver, CO to Maui, HI. We had booked this trip almost 6 months prior, and I had a choice of seats, and picked out the ones I wanted. However this flight was switched a few months back, and although they specified to check the schedule change, which I did, and there was just a few minutes difference in time. I did not think that I would have to check my seats, as I assumed they would transfer with the flight. They did not! I found this out the day before our flight, and I scrambled to find adjoining seating for the 4 of us, and was successful in locating seating for us, it was in the middle and not window seats like I had originally chosen. I called Delta hoping that I would be able to speak with an agent and get things changed. I was told by a recorded message that the wait time could be up to 3 hrs! which is ridiculous, however, I was determined to speak to someone to get changes made to our seating arrangement. 1 hr went by, and then 2! Still no answer. After waiting until 3 hrs and 3 minutes, I decided i had had enough, and took a screen shot to prove to Delta that I had tried to make changes to my seating arrangements to no avail!. On to Baggage Check. Check-In went reasonably well, and the Baggage Check-In Process went fairly quickly. This was the first time we had flown Delta in a long time. We usually travel using Southwest, and are used to their Baggage Check-In and Boarding Process. Needless to say, I was surprised at the baggage fees we were charged. On Southwest your baggage is free! Not the case with Delta. It cost $30 for the 1st checked bag and $40 for a second. For the 4 of us we had 6 bags, and it cost me $200! I should have done more checking on this prior to purchasing tickets. The only reason for flying Delta in the first place was that they fly larger jets to Hawaii than Southwest, and so we thought we'd be more comfortable, which we later found out not to be the case. Next came the boarding process, and after waiting for everyone else to board, finally it was our turn to go and find our seats that I was forced to endure. Our connecting flight from Denver to Salt Lake City was delayed due to an air conditioning issue? In any case it caused enough of a delay that when we landed in Salt Lake City, we were told that they were doing a final boarding call for our flight to Maui. We ran with our carry on luggage down the concourse for about a quarter mile or so, and they were just closing the door on the jetway and informed us that we had just barely made it. We told them that there were a couple of others from our flight also on their way, but they did not seem concerned, and closed the jetway door behind us. Flight to Hawaii was pretty uneventful, but while our beverage requests were taken care of, it was evident that the flight attendants were not happy with their jobs. It seemed like everything that we asked of them was a burden. The snacks are another thing. No variety at all. We were offered the same snacks over and over on each of the 4 legs of our trip. Almonds and Biscoff cookies. We will be flying Southwest next time. About the only annoying thing about that airline is that you need to be prompt in your check-in 24 hrs in advance in order to get an A or B pass.

✅ Trip Verified | We were returning from a family vacation first time traveling with kids. We had a flight booked with Delta from ATL airport on Father’s Day leaving at 12:15 PM going to JFK Airport . We arrived at the airport three hours early as we try to prepare flying with small children. First we were never told that while traveling with an infant on lap we will be required to formally check in and will not be able to use the kiosk. The lines of formally check in took us about an hour and a half with two young children in a double stroller. We kept telling them was there another way for us to check in or asking for help as both children were not able to tolerate the wait. We were told we had to wait in that line however they were pulling off people with pets to make sure they were checked in on time for their flight. An hour and a half later we finally reached the check-in, we checked in went through security and arrived at the gate at 12:03 PM where there was a whole debacle of people Up in arms as they were flying standby. I tried to make my way up to the counter to explain we had tickets and we’re on this plane. The girl told me we were too late and our tickets were given away and to go to see customer service. There I am traveling with a one-year-old and a three-year-old and our bags trying to get on my flight that they gave our tickets away as we were not there 15 minutes early. However the plane was still there still boarding but they gave our tickets away. We headed to customer service for Delta by the time we got a supervisor involved the plane had already left. Once the supervisor realized this was a mistake made and we should’ve been able to board our scheduled flight he put us on the next flight which was hours later. Now sitting in an airport for 5 to 6 hours with two babies was a horrible experience. But this is not the worst of it we finally land at JFK airport about 6:45 PM with our two children to find our luggage was not there. Delta at JFK told us he never left Atlanta and he said it up to be shipped to our residence home for the following day. The following day came and our luggage with never sent I called five different times and heard five different stories first I heard it was in Atlanta then I heard it was in JFK then I heard it came in on the first flight that we were scheduled to be on it don’t know what happened to it then I heard that it came in on the second flight that we were on they don’t know what happened to it and then I was hung up on. Finally being fed up I demanded a callback from a supervisor as in this luggage was medical equipment for my infant daughter. My daughter was born with bilateral hip dislocation and was it a body cast the first half of her life no she currently uses a hip brace to prevent her hips from falling out of place. She is supposed to wear this every night at bedtime this brace cost a few thousand dollars. After being so rudely treated and lied to I had to let the Delta representative know that any harm done to my child’s progress with her hips Delta would be accountable for and I will make sure of it then all the sudden a supervisor called me back. My bag was suddenly found she said it’s been at JFK the whole time but they did not want to ship it

Not Verified | First, I called and waited on the phone for 3 and 1/2 hours. After trying three different numbers I finally found help. Then they had no record of my wife's and my tickets when we arrived at the airport, so they had to reroute us. Then they had no record of my ticket on the way back home although it worked out alright. Worst of all, we discovered that my wife's brand-new never-before-used cloth bag looked like they had literally dragged it through the mud! But at least they agreed to pay for it, and the people who worked with us were helpful.

✅ Trip Verified | I was held at checkpoint because of toothpaste in my bag that supposedly looked like something else according to the TSA agent. By the time they let me go the plane had already departed and they wanted me to pay $416.00 for another ticket. Also the young lady working the gate counter needs a whole lot of training. She was so nasty rude and disrespectful. I wouldn’t recommend Delta Worst airline ever. I won’t ever book through them again. Out of all my years of flying this is the worst experience I’ve ever had.

Not Verified | Still waiting at SDQ. Flight that was delayed until after midnight this morning was cancelled, and everyone put up at a hotel after a two hour wait in line. At the hotel, no one from Delta had made arrangements. Waited in line there until 3:30Am. Back to the airport by shuttle bus at 8:00AM, but no staff available for checkin. More waiting in line. After being promised expedited check-in and immigration processing, stood for twenty minutes at the desk waiting for new reservations (N.B. Delta staff should look up the definition of "expedited." ) It seems that no one had remembered to transfer the reservation from the cancelled flight to the new one, as had been promised. No expedited customs and immigration. Now at the gate at 11:50 AM waiting to board a flight that was supposed to leave at 11:30 AM. What is wrong with this airline? Is it run by incompetents or by malicious demons bent on torturing passengers? The sauce on the pudding will be watching the sappy video on the plane featuring the CEO telling me how much he cares. That is assuming that this plane leaves the ground.

Not Verified | Tough times ahead for Delta. If you have children this is not the airlines for you. I have waited 2 days trying to change one of our flights. We finally got hold of someone and they booked the flight incorrectly? From what my wife and I heard Delta is having trouble hiring employees because of the works atmosphere. Current state getting mediocre. I will never fly this airline again. If you don't trust me book your flight and pray you don't have to change anything. If you do think of me.

✅ Trip Verified | My checked bag was severely scratched as if someone dragged it on the ground for a long time. Upon arrival to Syracuse, I immediately went to the baggage department to file a claim. The surly Delta employee made sure to constantly mention during our conversation that what happened was considered "acceptable damage that will not be covered". The way he chose to speak to me was certainly an attempt to provoke a response or argument from me. After I insisted that he file a claim and that I was not willing to leave the airport since I know that a claim may not be honored if one leaves, the rude employee handed me the claim form and told me the next step is for me to wait to be contacted. He kept the bag sticker tag. Fast forward over a month of not hearing anything, I called only to find out that I was supposed to fill out another claim form online using the code the agent in Syracuse gave me. The bag tag sticker he kept is also needed to fill out this online form. That means my claim is no longer able to progress any further. A $120 bag damaged.

Not Verified | Still sitting at Santo Domingo after, by my count four flight delays. A flight that was supposed to leave at 7:10 PM is now scheduled to leave at 12:20 AM, assuming that it is not delayed again. I feel sure that if I miss my connection an act of God will somehow have been responsible with none falling on the shoulders of the decision makers of this airline.

Not Verified | 2 of my children flew and bags were on another flight. Checked in 2 hours prior to departure. Unacceptable. Family members flew on to Omaha and their bags were lost as well. Delta get it together.

Not Verified | After landing at 10.50pm, we were then made to wait 20+ minutes because our gate was occupied. Not many flights were coming in (obviously) due to the fact it was 10.50pm. Really? The one gate we needed was occupied! Absolutely ridiculous. Many passengers were extremely upset and stressed because they had connecting flights, who knows if they even caught them. This is despicable. Will absolutely not be flying this airline again or recommending it to anyone. Horrible experience.