Delta Air Lines

✅ Trip Verified | My checked bag was severely scratched as if someone dragged it on the ground for a long time. Upon arrival to Syracuse, I immediately went to the baggage department to file a claim. The surly Delta employee made sure to constantly mention during our conversation that what happened was considered "acceptable damage that will not be covered". The way he chose to speak to me was certainly an attempt to provoke a response or argument from me. After I insisted that he file a claim and that I was not willing to leave the airport since I know that a claim may not be honored if one leaves, the rude employee handed me the claim form and told me the next step is for me to wait to be contacted. He kept the bag sticker tag. Fast forward over a month of not hearing anything, I called only to find out that I was supposed to fill out another claim form online using the code the agent in Syracuse gave me. The bag tag sticker he kept is also needed to fill out this online form. That means my claim is no longer able to progress any further. A $120 bag damaged.

Not Verified | Still sitting at Santo Domingo after, by my count four flight delays. A flight that was supposed to leave at 7:10 PM is now scheduled to leave at 12:20 AM, assuming that it is not delayed again. I feel sure that if I miss my connection an act of God will somehow have been responsible with none falling on the shoulders of the decision makers of this airline.

Not Verified | 2 of my children flew and bags were on another flight. Checked in 2 hours prior to departure. Unacceptable. Family members flew on to Omaha and their bags were lost as well. Delta get it together.

Not Verified | After landing at 10.50pm, we were then made to wait 20+ minutes because our gate was occupied. Not many flights were coming in (obviously) due to the fact it was 10.50pm. Really? The one gate we needed was occupied! Absolutely ridiculous. Many passengers were extremely upset and stressed because they had connecting flights, who knows if they even caught them. This is despicable. Will absolutely not be flying this airline again or recommending it to anyone. Horrible experience.

✅ Trip Verified | Well was not able to use my credit I got from last summer because of covid. Couldn’t use my credit bc no one would take my call. Booked flight at full price. Paid for seat upgrades. Now on hold for 4 hours because they moved my seat and want to charge me again for same seat upgrade I already paid for. Terrible customer service. Waste of time.

✅ Trip Verified | I was excited flying premium plus economy. On the Delta site it says meals are served the same as in first class, alcohol is complimentary. The plane was outdated, I was freezing sitting in the first row, my TV’s touch screen buttons weren’t working. Only soda, tea and coffee served, alcohol only for purchase. I was freezing and asked a flight attendant if they have blankets, they didn’t have any. Since the screen wasn’t working, I wanted to use my iPad with gogoinflight but screen was saying entertainment temporarily unavailable. I can give only one star to this airline. Most of the time I am flying by Alaska and I think I will not fly by Delta for a long time after this experience.

✅ Trip Verified | Los Angeles to Orlando. Boarding time 2:15pm flight 2:55pm. Got to the gate at 2:45pm and the gate was closed. Waited 3 mins till I could find someone for assistance and she told me the gate closes 15 mins prior to the flight time. Didn’t even bother helping me. How hard is it to reopen the gate when, what’s another 3 mins? This is my first time flying with Delta and definitely will be my last! Very poor service!

✅ Trip Verified | Fort Lauderdale to Boston. I do not particularly appreciate how Delta forced their clients to make their reservations online because the phone wait time is more than 6 hrs. When you finally add all the parties that will be on the flight, you are supposed to call in for individuals under the age of 2 to go free. Bear in mind that the long wait time. I wasted $206 on a ticket that was supposed to be free because my son is under the age of 2. The Delta representative informed me that error should have been corrected before I flew, even though I told them I tried fixing this error in the airport. Sorry Delta, your customer service quality is poor, especially when the flight is not cheap. The flight's television malfunctioned on our way back to Florida and the food that was provided to us was cheap. I had way better service in United Airlines. I guess I will think 3x before I fly with Delta again.

Not Verified | I usually fly southwest but because the return flight for my trip so pretty expensive through southwest I decided to fly delta. I was going for a girls trip and one of the events we planned on going to had been moved to the following weekend. So I had to change my flights, I contacted Southwest and had no problem getting things changed. Delta put me on a five hour wait, no one ever answered the phone, then I called back the following day they said they had a 20 hour wait to talk to customer service. After being on hold for 3 hours, I hung up and was never helped. Long story short I ended buying another return flight through Southwest and I never plann on giving Delta my business.

Not Verified | Terrible customer experience, where information relayed changed based on each person I spoke. Flight from DCA was delayed due to JFK Flight restrictions, by the time we left and landed, connection to SJU was missed. Called Delta and was told to go to desk where supervisor would provide discounted hotel voucher since next Flight was 8am the next day. Delta supervisor scared me 2mins then told me he was not sure why I was told that because they can't offer me a voucher for weather delays. I call back Delta as 8am flight will not work for due to job requirements and was presented with a $300 fee to change the flight to a later time within the same day (within 24hr window). So I have to stay in JFK overnight and miss work so that Delta incurs no additional cost by adjusting a flight. Not sure if Delta has run a recent sentiment analysis from customer reviews but its trending negatively.