Delta Air Lines

✅ Trip Verified | I’ve flown three different airlines this month and Delta is by far the most difficult and unimpressive to fly with. The staff I have encountered is generally rude and arrogant. The customer and their needs are never a priority. I watched as one gate attendant got in a screaming match with a passenger who didn’t check her bag at gate and refused to believe the passenger when she said she didn’t hear her ask her to check it (despite the employee wearing a mask which makes it difficult for anyone to communicate). It then turned out there was plenty of bin space and no bags needed to be checked. They are rude and in your face monitoring mask compliance. Understandably it’s a difficult situation, but other airlines still manage to treat passengers with respect when asking for compliance.

✅ Trip Verified | My family of 6 is scheduled to travel from JFK to Miami tomorrow. Unfortunately, my son just got Covid and we aren’t able to fly. I tried cancelling on the website, but it wouldn’t give me a refund for credit. I’m currently on hold with Delta for over 4 hours! No option for me to leave a call back number. I’m going to go to sleep soon and will have to hang up! 4 hours and counting! Horrendous customer service.

Not Verified | I want to commend the pilot that flew to MCO from GRR on June 22, 2021. The airport in Orlando was shut down due to bad weather. We had to be directed to Miami to wait for the storm to subside or to get directions from air control. The pilot kept the passengers informed as he was informed. Although it was uncomfortable waiting on the tarmac but he calmed us by staying calm and keeping up informed. My hat goes off to him.

✅ Trip Verified | Where do I start. Arrived 1.5 hrs ahead of my flight and paid the fee to ensure I would not lose my flight or be bumped. Followed all standard protocols and abided by all rules. Remind you my flight was booked to leave early A.M. so arrival in Chicago would leave me enough time to get a full day's work in and return to Florida mid-day. Arrived at Fll at 4am. Our flight was at 5:30 am. with a connection in Atlanta. Plane broke on the runway. Then the plane needed fuel, then the plane broke again. Anyways my flight was changed 2 times before we arrived in Atlanta and when we arrived at 8:54 our connection had just left at 9am. Missed that one too. Then they put me on the 11am flight. Last 2 seats but we made it. Arrived in Chicago 4 hours late. And then had to set there until 4pm because they forgot our tools for the job in Atlanta. We missed the appointment to work on the vessel and all reservations were missed. Our return flight was at 10am by luck we had a chance to have a conversation with the yacht owner who was very disappointed and asked if we could at least come come and look at the vessel since we had made the trip up there. The only thing Delta did correct was we schedule our flight for 6:30pm Saturday. Which gave us the time to see the customer. When we made it to boarding and was filing on to the aircraft the flight attendant had an issue with another passenger that we weren't even with who was drinking or drunk not sure as I was not with him. But she advised us to get off the plane. Then she proceeded to tell the captain and redcoat she felt endangered. To end the story that left me sleeping on the floor until at the airport until this morning at 7:30am. I'm writing my review on the plane waiting to take off and I'm livid! This is the absolute worst experience I have ever had flying in 30 years. No beverages, rude people, old planes, and allowing some inexperienced individuals with no one to answer to running the show.

✅ Trip Verified | There were some issues with our flights due to the weather in South Bend and we had to spend the night in South Bend due to missing some connecting flights. Brian and Caleb in South Bend were awesome. They were so calm, accommodating and friendly throughout the entire process. They were also extremely dedicated and hardworking. The flights were very delayed on Saturday night so I know they worked very late but returned the next morning with smiles on their faces. They were the last people we saw before we left to go to the hotel and the first ones we saw the next morning. Our new seat assignments allowed me and my 2 kids to sit together. Honestly, the best travel experience even with a need to spend the night in a hotel and a delayed return home. A big thanks to the Delta South Bend Airport staff, especially Caleb and Brian. Great job..

Not Verified | Booked months in advance, then the airline wanted to separate my husband & myself on separate flights. Then on the way back booked us in separate rows. Called customer service and was hung up on by 4 separate people. Another call placed to attempt to rectify the situation and I was on hold for well over half an hour. This flight was done in preparation for our father-in-law's funeral it's bad enough to deal with a death in the family and then to be treated like this when you pay well over $1,000 just for a weekend of flight. I can tell you that Delta Air Lines will receive not one red cent from this family again.

Not Verified | This is easily the worst experience I've ever had. 2 hours before our flight at 10 at night I received an email saying your flight I'd canceled till the next day. I couldn't get anybody on the phone. They wouldn't accommodate me at all. We had to sleep on the floor in the airport. Then flying home They did the same thing!!!! Again with 0 accountability or doing anything to rectify the situation. I will never fly Delta again. Worst airline ever.

✅ Trip Verified | I was told on the phone that you wouldn’t serve nut products on my flight due to my nut allergy. My flight from ny to Vegas, I was accommodated. The flight home I had to beg for my own safety because your flight attendant had no care for my safety. She told me they would serve nuts regardless of my life threatening allergy. I can’t believe how I was treated after having such a good experience the first time. I was told by the boss of the attendants on the plane that he was obligated to serve nuts if a passenger requested it. I understand that some people may bring their own snacks, but not serving nuts shows that you care about my safety and are reducing my risk of a life threatening reaction by almost 100%. Once the captain heard my story, he had no issues switching the snacks to just pretzels and cliff bars. He even walked through the plane to tell everyone nuts would not be served. Then the attendants listened to him, after making me feel less than human for having an allergy and told that people’s need to snack on nuts was more important than my life.

Not Verified | This isn’t so much about the flight, it is more about their customer service. I wanted to take my dog on a flight and online it says you have to call their customer service to get your pet on board. There is currently a 2 hour wait to talk to customer service. I called earlier and it was a 7 hour wait. Under any circumstances this is unacceptable! There is also no option for them to call you back. This is just poor service in the year 2021! Very unsatisfactory!

✅ Trip Verified | The worst first class flight I have ever traveled and a waste of hard earned money. No food was offered beside a box of cheap snacks, no drinks but water, no service for both parts of flight. Small seats, no room for personal bag to stay with me. I feel so ripped off! I travel first or business class for all flights over three hours. I will not use Delta again. On trip back I paid extra for a shorter flight with minimal stops. Paid extra to have my boys sit together and Delta chanted all flights removing pre paid seats and separated our boys. The new flight added many hours to our journey. Not a pleasant experience. I had a choice between Delta and American for the trip and even though Delta was more booked it for more direct flight. So disappointed.