Delta Air Lines

Not Verified | An absolute nightmare of an airline and customer service! Our first flight was delayed over 2 hours without updates others than we will leave 'soon' and ended up missing the connection flight, and then couldn't get a confirmation whether they found another flight, and when they did, there wasn't a pilot for it, so they made us de-board the second plane and yet even more delays. It was supposed to be a simple day of travel and Delta turned it into a full day of misery. I wish that there were actual staff working with Delta to make a better customer experience, but they do not have that even to a fraction, unless you count a scripted response from every employee to keep sending you on a run around trying to get an answer to when you will get to the place you paid to go. I just cannot believe how awful air travel has become. The ground staff and customer service line was a total joke, and just infuriating to try talking to, that is if you get a chance to before they just leave the desk with a line of people.

Not Verified | I had the most pleasant experience both flying from Baton Rouge to Atlanta and returning. On time flights. Everyone I encountered was exceptionally helpful, courteous and went above and beyond.. Gate agents, ground crew and flight attendants. I needed wheelchair assistance on the Atlanta/Baton Rouge leg of my flight and the courier who helped me, Cedric, was the most pleasant man and was able to get me to my gate on time. We fly Delta a lot and this is one of the best experiences I’ve had! Thx to all!

✅ Trip Verified | Never flying Delta again. Terrible service, even worse wifi, the worst legroom I've experienced on an airplane, would not let us select seats or put our seats together despite purchasing our tickets together. Unless you are in first class, you will be treated like an animal.

Not Verified | Flight delays happen. It’s part of flying. But Delta’s customer service was horrible. Waited on the phone with customer service for 45 minutes, then the representative was unable to help with a refund, hotel voucher, or baggage refund. The airport has two Delta representatives who are trying their best but are completely understaffed. I won’t choose Delta again.

Not Verified | I will start by saying that calling customer service of Delta and hearing that you have to be on hold for 9 hours is already a red flag. I waited 40 minutes before I realised no one was going to answer. A third world country would have better service. I flew on the DL952 from DFW to LAX on June 29th 2021. First there was no fast track security for first class passengers which is off putting when you have a significantly more expensive ticket. The lunch box given was pitiful and sad and quite frankly betrayed laziness. We are already past that curve of covid where you can get away with not offering service using that excuse. It is blatantly an act of being cheap on the part of the airline. The service was awful. The young gentleman that served us was probably the least friendly flight attendant I have ever encountered especially given he is serving first class passengers which makes it worse. Unsmiling, unfriendly, looked bored and uninterested in his job. There was a young lady who also came and checked the cabin during take off and landing equally unfriendly and sporting 2 inch white nails which was shocking. This would have been unheard of in a European airline where grooming standards are closer to what they should be, but I guess this is Delta so anything goes, including gross nails. Overall I am not impressed and we fly Delta a lot due to the fact that my partner has the highest status with Delta. Something I'd like to encourage him to shift to another airline that is more concerned with passenger experience and customer service standards.

✅ Trip Verified | We paid for upgraded seats but the sky partner (Air France) did not honor those seats we paid for. I tried to get a refund by waiting on hold for more than 4 hours and never got through to anyone at Delta. I called many times. They have taken down the email address for customer complaints online so there is no practical way to get my refund for literally $400 I paid. My baggage was also lost.

Not Verified | It is impossible to get through to Delta to speak to customer service or to book a flight by phone in order to clarify some questions. It feels like Delta is taking the lazy way out. I am disappointed.

Not Verified | Terrible, terrible service. Will not fly Delta aver again. I booked a R/T flight from Washington Dulles to Rome, Italy. My children were going 10 days ahead of me and my son's friend's Dad was trying to book a flight that married up to mine so he could travel with me to join us on vacation. My son's friend's Dad called to ask of I knew that my flights had been cancelled. "No" was my reply as this was in no way ever communicated to me. We then checked on the flights of my children and learned that their flights had also been cancelled with no notice. Wow ... not even an e-mail with an update. I called numerous tome with lengthy waits. One morning, I waited 2 hours and 10 minutes, but got through to customer service. I cancelled our flights and the woman on the line asked us to hold while she went to check on the refund. She came back and, before providing us an answer, asked us to call back! Really! Well, I did call back and was put into a queue that stated that I would receive a call in the next 2 hours. Six hours later, I did receive that call. The gentlemen was quite helpful. The tickets had been cancelled and fully refunded...thought no confirmation e-mail evert sent. This little mishap of an experience is now over. I would like to point out, though, that we had this exact same experience last summer with similar flights between Washington Dulles and Rome Fiumincino. These flights were Alitalia flights in both instances. After reading this review, should you still choose to book with Delta, I would strongly recommend you check your flight status on occasion prior to your trip so you do not find yourself standing at the airport on the day you think your are flying only to find your flight has been cancelled. I will no have to concern myself with this as I will never again fly Delta Airlines. The only thing I will do is continue to share my story with any who ask about my experience with Delta.

✅ Trip Verified | Seriously the worst airline I’ve ever had to deal with. From the start of this trip it’s been a nightmare getting help. First our flight was delayed out of Portland for over 3 hrs which made us miss our International flight/connection in Minneapolis. We ended up losing a day and a half of our trip to Iceland. Then while in Iceland My mother was in a really bad accident and was in the ICU. I need to speak with someone to change my flight to come home early. I had to wait for over 3 hrs on the phone to get help. My husband stayed in Iceland to finish out the trip. My mother has taken a decline and now won’t pull through so my husband is trying to get home to be here before she passes and can not get through to anyone to help. It’s a 9 hour hold. Delta talks about how much they care and how important customer service is but there is zero customer service!! I am so disappointed in this airline.

✅ Trip Verified | First call to customer service to get precheck added to ticket - 50 min and they disconnect me. 2nd call - 2.3 hours and again disconnected me. Both done evening before today. 3rd call at 6 am day of flight 58 min and they disconnected me again! I will never fly Delta again. Just wow. 3 times! How can you say customer service is a priority or even a concern with this business practices.