Cathay Pacific Airways

✅ Verified Review | Late departure from SIN on the 8pm flight meant a very late arrival in to HKG which caused problems otherwise a very satisfactory flight which ticked all the boxes. Professional and attentive service, inflight meal met expectations for business class. No complaints other than the late arrival and missing the last AEX train.

Flew Cathay Pacific Airways from Hong Kong to Vancouver. Slightly late departure but fast flight time made up for delay and arrived in to YVR ahead of schedule. All aspects of the flight were very smooth and enjoyable. Meal service felt more balanced and appropriate compared to outbound. Cabin crew friendly, attentive and professional again.

Mid-afternoon flight out of Hong Kong to Singapore with Cathay Pacific. Afternoon tea served was appropriate for timing of flight but perhaps a little sub-par compared to the full meal service. Regional b-class roomy and comfortable. Flight was ruined by 2 uncontrolled young children in row in front of me who decided to yell and scream and have a pillow fight as if they were in kindergarten. Not sure why no-one else complained but I asked the Chief Purser to see what she could do. She did an admirable job of calming the kids down and encouraged them to watch TV, whilst the parents did nothing at all.

London Heathrow to Hong Kong with Cathay Pacific, and Hong Kong to Da Nang return with Dragonair. The service was not exceptional, but better on the way out than on the way home. Entertainment options were good with individual screens on seat backs. Leg room okay but the seats were hard. Worst thing was the food, I did eat it because I was hungry but it really wasn't good. Same situation with Dragonair although their service was better. Check in was very good.

London Heathrow to Sydney via Hong Kong with Cathay Pacific. My first flight was definitely the better of the two. The staff were really friendly and efficient, and it was just a nice flight. The second flight was still good but there seemed to be a bit of friction between the crew and a meal was served at a completely inappropriate time, about 1:30am in the origin and 3:30am in the destination. I'm all for free food but a lot of passengers seemed a bit disgruntled at all the lights being turned on when everyone is just starting to sleep.

Zurich to Bangkok via Hong Kong and returning Manila to Zurich via Kong Kong, Premium Economy and Business. Ground service good to very good in all stations except Hong Kong. Issue handling very good. Cabin crew with one exception bad. IFE good. Food average in Premium Economy, good in business class. A once good airline turned mediocre by staff. Flight out delayed. Received ample compensation and well communicated. FAs a huge disappointment. Served ice cream before main course, drink order forgotten and when FA politely reminded, getting glares, asked for one beer in the galley getting yelled at that she must search as customers on the flight drink like fish - a thing you do not say in front of customers, didn't ask for a choice but already snapped at when Premium Economy food tray was put down "no choice available". All other drinks have to be ordered. An outstanding senior Japanese FA on HKG to BKK leg. She was fantastic. For years now on HKG-MNL sector always take cheaper competitor PR that offers full service if schedule allows on longhaul connection. Seats in Premium Economy comfortable and Regional Business seat as well. ZRH-HKG no drink runs. HKG-ZRH 2 after 9 hours flying. Will I fly again. Yes but expecting 3 star airline service from inflight staff and HK ground staff. And only if price-value is right. Miles away from SQ and even LH staff was friendlier and more engaging on HKG flight. Kudos to call centre and ground crew in Europe.

✅ Verified Review | I was on Cathay Pacific Airways from Seoul to Hong Kong which was operated by A330-300 registration B-LBI. The check in was quick despite it was an early flight. The flight attendant greeted me with a smile as I boarded. I was allocated with seat 59H which does not recline. This is the last row of the second zone of the economy class with washroom behind. Captain explained the slight delay on this flight. Inflight the cabin crew served beverages and light snack and soon after the meal was served. The cabin crew responded promptly to passengers request. I would like to extend my gratitude to the crew for their hospitality.

✅ Verified Review | Flew Cathay Pacific Premium Economy from Sydney to Manila via Hong Kong. They changed the aircraft HKG-MNL in December but never contacted me to advise that there was now no Premium Economy cabin on this aircraft and instead I found out at check in. Ground crew advised I would receive a refund and compensation for this, just keep my boarding pass. CX Customer Service refunded me AUD$112 and did not even credit my FF account with premium points or status credits but at the much lower discounted economy rate. Funny I can not find a Premium fare that is only $112 more than an economy fare on the Cathay Pacific web site. I then filled in the complaint form online and there standard response "Our team is currently reviewing your comments and, if necessary, one of our team members will contact you" 14 days have passed and no contact from CX. Most appalling customer service and shameful for a premium airline. As a regular traveller Oneworld emerald for over 10 years now, goodbye CX.

✅ Verified Review | London Heathrow to Hong Kong with Cathay Pacific. Crew in place to wish us welcome, had a good long flight on CX252, inflight entertainment was very limited, compared to others anyway. The food and drinks were okay, service during the flight was good, never had to wait long. WiFi would of been perfect but it's not on this plane yet. On leaving the aircraft I think the crew were tired as the goodbyes weren't there. All in all it was a good flight and will use Cathay again - we were late into Hong Kong but Cathay had a guy there to fast track us to our connection.

✅ Verified Review | Bangkok to Vancouver via Hong Kong with Cathay Pacific and everything was perfect. Pushed back/arrived on-time for both flights. HKG-YVR arrived 45 minutes early which is great. Catering really improved from last trip, service was fast and food was pretty good. I noticed a change in utensils (ie. spoons, forks, food trays) which gave a more classic appearance compared to previously. A wide selection of movies, and service was very professional on the ground and in-flight.