Cathay Pacific Airways

Customer Reviews

5 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1444 reviews
7/10
5 star Skytrax Rating
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7/10

"no more greeting"

(China)

Verified Review | Short flight from Hong Kong to Taipei without incident and on time. I normally arrive early for refreshments at the Cathay lounge and it is one of the best, there being always a lot of food items available. The flight is OK but standard declines with this carrier. No more greeting to elite members as before, and bottle water is not provided. The refreshment is cold. Strangely the sister company Dragonair is better.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteHKG to TSA
Date FlownFebruary 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"whole experience was very nice"

(United Kingdom)

Verified Review | Hong Kong to London on Cathay Pacific. It was my first trip in Cathay First class so I chose seat 1A. This seat is almost like a secluded suite as the seat in middle opens on the other side. Cathay only has 6 First class pods on its 777 however there were only 2 passengers in the first class on my flight so the service we got was exceptional. The crew was very attentive and you could see they were trying to make an effort to make our journey as pleasant as possible. Little things like talking to me about my vacations and my job back in London was a nice change to the robotic Crew at the back of the plane in many airlines. Food was very nice. I ordered from the menu whenever I wanted something and the crew was happy to prepare it for me, in addition my drink was always filled up. The bed in Cathay is one of the most comfortable in the industry. While I went to change in to the PJs, my seat had been converted into a bed with an additional mattress on top. Similar while I was changing back into my clothes the seat was re-organised in my absence. The whole experience was very nice, from Check-in till landing. I will highly recommend Cathay if you have not tried it before.
AircraftBoeing 777-300
Type Of TravellerSolo Leisure
Seat TypeFirst Class
RouteHKG to LHR
Date FlownMarch 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
8/10

"staff are eager to help"

(United States)

Flew Cathay Pacific from Newark, NJ to Hong Kong. For an economy class cabin, the entertainment and service were very good. The seats have built-in TV's with a great selection of movies and shows. The cabin staff are very nice and attend to your requests right away. The only problem with the cabin staff is getting a hold of them, but once you do, they are eager to help you as much as they can. The worst part of the flight were definitely the seats which are adequate for a quick flight but become uncomfortable during a 18-hour flight. They do provide pillows and blankets for sleeping though which is nice. The food on the plane is good, but it's not a lot. They do have snacks and cup ramen upon request which is great, but it runs out about 1/2 through the flight.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteEWR to HKG
Date FlownApril 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"overall the cabin felt roomy"

(Hong Kong)

Verified Review | Hong Kong to San Francisco with Cathay Pacific. Work trip, so had to take the seat offered me. I took the window seat in the emergency row bulkhead behind the wing. 777-300 is a big enough plane that overall the cabin felt roomy and even elegant. Suspecting that I would be experiencing a tedious 14 hour flight, I didn't have high hopes, but the seat width was adequate, and nobody was seated next to me. I could stretch out. Cabin crew was courteous and attentive, but they didn't really seem to make much eye contact. Don't remember too many in flight announcements. Cabin overall quiet and comfortable. Plenty of good movies and games. Lots of newspapers. The only negatives I could observe were the bathrooms and the very very cold air coming out of the emergency slide door. I don't know where it comes from, but it was a constant draft once we got to cruise and I had to place my backpack there to prevent getting frostbite. Disembarked very quickly and even though we were all tired it was all smiles and not much trash. Very well maintained airline.
AircraftBoeing 777-300ER
Type Of TravellerBusiness
Seat TypePremium Economy
RouteHKG to SFO
Date FlownMarch 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"great flights and very enjoyable"

(Australia)

Verified Review | London Heathrow to Adelaide via Hong Kong with Cathay Pacific. Posted a review for the outward bound trip a while ago and it was excellent, the return trip was every bit as good. The service was fantastic, crew were very friendly, efficient and there if you needed them. The food was some of the best I've had on a plane, if I was to be picky the food out of Hong Kong was a touch better than out of Heathrow but not much in it. Love the seats! Just great flights and very enjoyable.
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteLHR to ADL via HKG
Date FlownJanuary 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"cabin is new and clean"

(Hong Kong)

Verified Review | Excellent flight from Düsseldorf to Hong Kong, departed and arrived on time. The aircraft cabin is new and clean. The seat is wide and comfortable. The cabin crews are nice and professional. The meal for this long haul flight was excellent, the choice of snack and cup noodles are more than enough too. The inflight entertainment is fantastic, the personal monitor has high resolution and the audio output jack is 3.5mm with high audio quality. The fare for Economy Class departure from Germany is very reasonable too. I enjoyed flying with Cathay Pacific.
AircraftBoeing 777-300ER
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDUS to HKG
Date FlownMarch 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"product offering is good"

(United States)

Verified Review | Mid-afternoon service out of Vancouver to Hong Kong with Cathay Pacific. Busy flight and Premium Economy almost full. Cabin crew welcoming, efficient and professional. Premium Economy product offering is good and worth the extra cost to arrive in reasonably good shape after a long flight. No complaints other than timing of 2nd meal service which interrupted a decent period for sleep.
AircraftBoeing 777
Type Of TravellerSolo Leisure
Seat TypePremium Economy
RouteYVR to HKG
Date FlownMarch 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"professional and attentive service"

(United States)

Verified Review | Late departure from SIN on the 8pm flight meant a very late arrival in to HKG which caused problems otherwise a very satisfactory flight which ticked all the boxes. Professional and attentive service, inflight meal met expectations for business class. No complaints other than the late arrival and missing the last AEX train.
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteSIN to HKG
Date FlownMarch 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"very smooth and enjoyable"

(United States)

Flew Cathay Pacific Airways from Hong Kong to Vancouver. Slightly late departure but fast flight time made up for delay and arrived in to YVR ahead of schedule. All aspects of the flight were very smooth and enjoyable. Meal service felt more balanced and appropriate compared to outbound. Cabin crew friendly, attentive and professional again.
AircraftBoeing 777
Type Of TravellerSolo Leisure
Seat TypePremium Economy
RouteHKG to YVR
Date FlownMarch 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"did an admirable job"

(United States)

Mid-afternoon flight out of Hong Kong to Singapore with Cathay Pacific. Afternoon tea served was appropriate for timing of flight but perhaps a little sub-par compared to the full meal service. Regional b-class roomy and comfortable. Flight was ruined by 2 uncontrolled young children in row in front of me who decided to yell and scream and have a pillow fight as if they were in kindergarten. Not sure why no-one else complained but I asked the Chief Purser to see what she could do. She did an admirable job of calming the kids down and encouraged them to watch TV, whilst the parents did nothing at all.
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteHKG to SIN
Date FlownMarch 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes