✅ Trip Verified
| Flew Bangkok to Toronto via Hong Kong. Bangkok Check-In was smooth and professional. Staff informed me of a possible seat upgrade and asked for my seat preference if upgraded. Cathay's lounge in Bangkok was fairly chaotic, as a British Airways flight was delayed and hence resulted in a higher volume of number of people. Bangkok to Hong Kong on a 3-class A330-300. The flight was full and quick, flying time was 2 hrs 9 minutes instead of usual 2 hrs 30-45 minutes. Crew were mostly Thai and were extremely pleasant over meal service, showing Thai hospitality and Cathay's core value. Otherwise, flight was uneventful and the plane arrived Hong Kong earlier than scheduled. I had booked an itinerary that would require an overnight layover in Hong Kong. Heading to the lounge, the staff was welcoming and informed me the lounge would close at 12.30am. I visited 3 lounges and I found the Pier to be the most suitable for a nap as there is a nap area. I returned to the lounge at 5.30am, when it reopened, prior to my flight to Toronto. Hong Kong to Toronto on CX828. Once again a full flight in Economy and I was upgraded to Premium Economy for the flight. Seat next to me was empty. Amenity kits, headphones, a blanket and a pillow was placed at the seat prior to boarding. Seat provided extra legroom that would normally be found on bulkhead Economy seats. The seat storage was adequate and the focus on details was truly amazing. Tray table was easy to operate and was of a good size to fit a laptop. Flight departed Hong Kong slightly late but arrived Toronto half an hour ahead of schedule. The crew on this flight were pleasant, offering several round of drinks throughout the flight. However, despite all the positives, the biggest let down on this trip was catering. Especially on the Premium Economy sector, I chose the western option for lunch and the mashed potatoes were soggy and grainy. Dinner was standard, but for the most part, meal was similar to that of Economy's. Although the plus is getting actual metal cutlery instead of plastic ones. Overall, an average experience. I would still fly with them, given their flexibility and frequency of flights I have mentioned in my previous reviews.