✅ Trip Verified
| London Heathrow to Perth via Hong Kong. You learn a lot about a business when things go wrong. I've learned today that CP struggle greatly to deal with difficulties. My premium economy flight was originally scheduled for 17:15, to Perth via Hong Kong, but was subject to repeated delays until my connection was under threat. The people in the lengthy queue at the desk informed me the flight was unlikely to leave and that staff were rebooking people to other flights, even other airlines. I waited for more than two hours in the queue, eventually to be told that there were two options available . I could take the first leg in the 5 hour delayed original flight, with no onward connection available until 24 hours after the original, resulting in a full day delay. My other option was to fly another airline, to Sydney via Singapore, with a lengthy wait there until a connection to Perth, the latter leg in economy and around 14 hours delay. No upgrades were offered, despite those delays and the inconvenience. I asked about being upgraded and was very reluctantly offered business class on the first leg only, on the first option. That, apparently, is the very best they could do for me. During the conversation I was invited to explore other routes and options myself online if I thought I could do better, told that I should appreciate that they hadn't deliberately planned this disruption and informed that they were dealing with lots of people in the same situation - as though I was somehow not appreciating fully their problems and being rather selfish in the circumstances. I won't be flying with them again after this trip And I'll be spreading the word around our Australia-based business - not because they had a problem with my flight but because their response to it was haphazard and unsatisfactory.