Cathay Pacific Airways

Customer Reviews

5 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1095 reviews
7/10
5 star Skytrax Rating
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1/10

"unpleasant flying experience"

(India)

Trip Verified | Manila to Delhi via Hong Kong. Flight was delayed because of unavoidable reasons at airport but the management of the situation was so unprofessional. I spent more than 15 hrs at manila airport without any intimation of flight orany resting lounge. Inflight they said sorry we don't have anything vegetarian food on board. Again waited for 15 hrs at Hong Kong airport with same amazing facilities. The flight that was scheduled for 15 hrs took almost 40 hrs and rude attitude of staff. Never expected such a unpleasant flying experience.
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteManila to Delhi via Hong Kong
Date FlownAugust 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
10/10

"I would recommend"

(United Kingdom)

Trip Verified | Hong Kong to London. Excellent flight with friendly professional cabin crew . In flight entertainment system was large selection of Movies and entertainment, large selection of duty free and do accept verity Of method check or credit card. Service sequence was well organized. I would recommend Cathay Pacific.
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteHong Kong to London
Date FlownMarch 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
5/10

"rudeness of stewardess"

(Canada)

Trip Verified | In August 2018, I flew Cathay Pacific from Vancouver to Johannesburg via Hong Kong in Economy Class My return trip used the same route but on Premium Economy. Departure time was delayed, food was average, perhaps because I ordered a special meal (Moslem meal). On both outbound and inbound trips, I was served food with lack of politeness. I had the impression that I was being sort of punished for ordering a special meal: I was once denied bread, my claim for coffee many times ignored. However, I refrained from complaining. Seats were fair on Economy and very good on Premium Economy. No particular complaint over seats. Inflight entertainment was excellent. Being a Marco Polo Green member didn’t really give me the kind of treatment I was expecting. Above all I was struck by the rudeness of stewardess I dealt with on both outbound and inbound flights.
Type Of TravellerSolo Leisure
Cabin FlownPremium Economy
RouteJohannesburg to Vancouver via Hong Kong
Date FlownAugust 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
10/10

"really enjoyed my experience"

(New Zealand)

Trip Verified | Auckland to Gatwick return via Hong Kong and really enjoyed my experience. The crew knew how to treat customers remembering their names. It took two flights to get to London and two flights to return home and only one flight I felt uncomfortable, but it was an older plane. I loved that each plane that we were on had charging points for electronics. Would definitely fly long haul with them again.
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteAuckland to Gatwick via Hong Kong
Date FlownAugust 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
9/10

"experience was very good"

(Thailand)

Trip Verified | Bangkok to Vancouver via Hong Kong. On-board experience was very good. The new economy seat was well designed. I love the individual storage of the new eco seat. The small hard pocket under the display for smartphone and power bank. There also an electric socket for plug-in the laptop for fast charging via wall charge adapter. Entertainment system was good. It was not excellent but enough. Foods were good for both of dinner and breakfast. Crews were helpful and nice. Alert and ready for service all the time. Cathay's crews are energetic and helpful. Transit via Hong Kong airport is the perfect choice, easy, smooth and convenient.
AircraftBoeing 777-300ER
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteBangkok to Vancouver via Hong Kong
Date FlownJuly 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"very enjoyable experience"

(Australia)

Trip Verified | Sydney to Hong Kong. Very enjoyable experience flying with Cathay Pacific, I fly often with other airlines and can say that Cathay economy is superior to many other airlines flying this route. There is surprisingly plenty of legroom in economy class and seats are quite decent and comfortable with USB charging and places to put your things. The check-in process in Sydney was fast and staff were friendly, although the booking class I booked did not entitle me to pre-book seats at time of purchasing flights, I was able to choose seats a couple of days before when on-line check in opened. On board staff were also friendly and efficient, food served was tasty and there were a few options to choose from and staff went through the aisles often enough to provide drinks when needed. The only downside (if any) was a slightly limited offering of movies and TV shows on the inflight entertainment. This was the first leg of four with Cathay Pacific and looking forward to flying with them again.
AircraftBoeing 777-300
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RouteSydney to Hong Kong
Date FlownAugust 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"offered better seats"

(Hong Kong)

Trip Verified | Sydney to Hong Kong. I spent just 20% more for premium economy compare to a basic economy ticket. Compare to economy the airline offered better seats, food and service. There was a dedicated check in counter for premium passengers. Seats can recline more and the meal was more better than the economy product. Also, a small amenity kit was also available. However, I don’t like the lighting in the 777 which makes the cabin look a bit worn out.
AircraftBoeing 777-300ER
Type Of TravellerCouple Leisure
Cabin FlownPremium Economy
RouteSydney to Hong Kong
Date FlownAugust 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"high and outstanding standard"

(Switzerland)

Trip Verified | Comfortable and very easy flight from Bangkok to Hong Kong in the new Airbus 350-900 of Cathay Pacific. Crew and food has the same high and outstanding standard one gets form Cathay Pacific in older Jets like the 777. In addition the Airbus 350 has more new gadgets then the "old" 777 and has WiFi etc. The seats look similar to the one in the Boeing aircraft, but the bed seems less comfortable and more tight then the old ones. Similar experiences with Thai and Qatar Airways where the Dreamliner has more comfort for the passenger then the Airbus 350.
AircraftA350
Type Of TravellerSolo Leisure
Cabin FlownBusiness Class
RouteBangkok to Hong Kong
Date FlownAugust 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
10/10

"still the best in Business Class"

(Switzerland)

Trip Verified | Smooth and easy flight from Zurich to Hong Kong in the 777 ER without any problem but some nice surprises. The seat (single seats at the window) is very comfortable and the bed is very long and wide as well. The food is fresh with a lot of quality and has an interesting mix of Western and Chinese Food. The Entertainment system has a lot of choices and a variety of western and Asian movies and music, culture, etc. One positive surprise is the always friendly and very competent airline crew. The staff in charge addressed me by name, which is a very personal touch. The crew does not mind to go the extra mile for the passenger, and always with a smile. (What a difference to Emirates, where the staff even in First cannot remember one's name.) The 777 has an airy feeling and a lot of space; some of the bathrooms are very spacious, and all of them are aways clean, they must be cleaned regularly by staff. The business class product of Cathay is for years now one of the best in the industry, if not the best. This outstanding business class product is miles above the one of their competitors from the Middle East such as Emirates or Qatar Airways.
AircraftBoeing 777ER
Type Of TravellerBusiness
Cabin FlownBusiness Class
RouteZurich to Hong Kong
Date FlownAugust 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
2/10

"the worst seat I have experienced"

(Australia)

Not Verified | Hong Kong to Sydney. The aircraft for this flight was the new ten across seating. I have flown on a number of airlines with 777 with ten across but none were as dire as Cathay Pacific. It was by far the worst seat I have experienced on a long haul flight (even by 777 ten across standards it is tight). The leg room is poor as well and the seat looks really cheap as well. I have to say no low cost carrier treats it's passengers with the contempt Cathay Pacific does. I can't think of any airline out of Sydney who has seats even remotely as cramped.
AircraftBoeing 777-300
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteHong Kong to Sydney
Date FlownJuly 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no