Cathay Pacific Airways

Customer Reviews

5 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1443 reviews
7/10
5 star Skytrax Rating
Filter Reviews by :
Show
7/10

"attendant service is good"

(Philippines)

I'm very familiar with this Manila to Hong Kong Cathay Pacific flight since most of the time Hong Kong is my transit hub to other countries. My recent flight had both good and bad points. As for seat comfort, the old clam shell style seats they retained in their regional classes still is better compared to the new ones that recline down to your face. IFE impresses, and flight attendant service is good. It's clear that they were cutting costs when it came to refreshment service. The usual sandwich has finally been revived but the juice box thing was never the Cathay I used to know. That flight did not "offer" drink options besides coffee, tea, and water (at least they had that) - I could have asked them, but they weren't presented on the carts.
AircraftBoeing 777-300
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteMNL to HKG
Date FlownMarch 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"very hot in the cabin"

(United Kingdom)

Flew Cathay Pacific Airways from London to Auckland via Hong Kong. Was a little concerned after reading other reviews. Great crew on all legs of the journey return as well. Seats okay what I expected - a little tired - could have done with a mattress for sleeping like other airlines offer - food good - too much - Chinese food very greasy. Entertainment very average - not many up to date films available - not good outlay of seats when flying with partner - late take-off in Auckland on return journey - not given much information - very poor loading of passengers really should have economy getting on at another door poor that they have to go through business class first - what is the point of allowing business class on first. Also a little chaotic - sat on plane for another 3/4 hour with no information hence later getting into Hong Kong. Showers all full so really didn't get to see much of the lounges - did go into a lounge opposite gate 2 thank goodness I checked on the flight as they were loading passengers and hadn't made any announcements could easily have missed the flight. Needed to go to another lounge in Heathrow as Cathay Pacific one having refurbishment given invitation but when went to one lounge they told us that we couldn't come to the one although I showed them the invitation rather rude. Also very hot in the cabin not comfortable to sleep if too hot.
AircraftBoeing 777-300
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteLHR to AKL via HKG
Date FlownFebruary 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"seat was comfortable"

(United States)

Flew Cathay Pacific from New York JFK to Singapore via Hong Kong. Seat was comfortable, food was good and the entertainment system was excellent. The service was great and they were warm throughout the flight. Second leg, got upgraded to business class. Crew was also very good. The aircraft was equipped with the long haul business class product, which was more than adequate for the 3 hour flight and the food was good. both flights were on time.
AircraftBoeing 777-300ER, A330-300
Type Of TravellerSolo Leisure
Seat TypePremium Economy
RouteJFK to SIN via HKG
Date FlownMarch 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"service was excellent"

(United States)

Flew Cathay Pacific from Singapore to New York JFK via Hong Kong and Vancouver. Seat was comfortable and the food was good for the first two legs of the flight. The entertainment system had a decent variety of movies and other TV shows to watch. The leg to YVR was relatively short for a trans-Pacific flight, though at the airport we weren't allowed to leave the holding room. Got upgraded to business class to JFK, the service was excellent and the food good. Relatively comfortable seat to sleep in since it is a lie flat seat. Arrived early into YVR and JFK.
AircraftBoeing 777-300ER, A330-300
Type Of TravellerSolo Leisure
Seat TypePremium Economy
RouteSIN to JFK via HKG/YVR
Date FlownMarch 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"cabin is superb"

(Canada)

Regular flyer of this route Vancouver to Bangkok via Hong Kong. YVR-HKG - for the first time in a while this flight was on-time. Early departure in Vancouver and early arrival in Hong Kong. Based on my past experiences I decided to book a connection which was later than usual. With the early arrival, I was stuck in HKG for approximately 4 hours. Flight to Bangkok departed 20 minutes late but still landed on-time which was nice. Needless to say, the cabin is superb, compared to other airlines. Cabin crew service was very attentive and made the journey a breeze. However, I must say, the catering wasn't quite as on par with my other trips. Overall, whenever possible, CX is my airline of choice. Flight timings are perfect with several options to choose from.
AircraftBpeing 777-300ER / A330-300
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteYVR to BKK via HKG
Date FlownMarch 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"crew also nice and friendly"

(Hong Kong)

Cathay Pacific from Hong Kong to Nagoya return. HKG to NGO on a new A330-300. I was generally very happy with my experience this time, particularly the incredible entertainment. There were a lot of Asian and Western movies and television programmes, as well as many music playlists and dramas. Cabin crew were enthusiastic and helpful. The meal was however a slight disappointment. The flight departed punctually and arrived early. Flew CX 539 returning to HKG on another A330-300 with the same entertainment system and cabin. Cabin crew were also nice and friendly. Flight meal was mediocre. Cabin was very clean and the seat was very comfortable. Would love to fly with Cathay Pacific again.
AircraftA330-300
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteHKG to NGO
Date FlownMarch 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
7/10

"much more legroom"

(Papua New Guinea)

Hong Kong to Bangkok with Cathay Pacific. Somehow the cheapest option I had for a long itinerary included a 3 hour leg in Premium Economy. With one less seat per row, the seats are a little bigger with more armrest room and much more legroom. Sort of like being in an exit row with no one next to you. Same food and service as economy. The IFE screens might be slightly bigger but smaller than Emirates new economy screens. Unless you're large, I don't see the point on a short-haul flight, but it might be worth it on a long-haul overnight flight.
AircraftA330
Type Of TravellerBusiness
Seat TypePremium Economy
RouteHKG to BKK
Date FlownMarch 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
10/10

"took very good care of me"

(Australia)

Excellent flight from New York to Hong Kong. Seated in 1K on March 2, 2016 from JFK to HKG. The flight attendants took very good care of me. They provided the right amount of attention at the right time. They made 2K for me to sleep. Had great view over Brooklyn and Manhattan when taking off. Flew over North Pole and Lake Baikal. Lunch. Full service of caviar as starter, Crab entree and fish main were tasty.
Type Of TravellerSolo Leisure
Seat TypeFirst Class
RouteJFK to HKG
Date FlownMarch 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"far too uptight"

(Australia)

Cathay Pacific, Economy, Tokyo Narita - Hong Kong - New York JFK and Chicago O'Hare - Hong Kong - Tokyo Narita all on B-777 aircraft. CX is always quite good, arguably the standard in how to run an efficient airline. This trip was no different and overall quite pleased. I suppose the only negative is the cabin staff are so ruthlessly efficient in how they go about their jobs, they often lack warmth and can be quite brusque with customers. Management do a marvelous job teaching their staff how to be efficient, next they should focus on teaching them to lighten up and be a bit warmer, perhaps even smile every now and then. Most are all far too uptight, but I guess that's the price you pay for efficiency.
AircraftBoeing 777
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteNRT to JFK via HKG
Date FlownFebruary 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
2/10

"worst flight experienced"

(Australia)

Cathay Pacific from Hong Kong to Cairns was probably the worst flight I have experienced. Leaving Hong Kong it seemed as the crew had little control over the large amount of Chinese family groups that were on the aircraft and their requests for passengers to take their seats were at first ignored.First time ever that I witnessed crew yelling at passengers to do as they were told. The food was terrible and the seat comfort was poor when the person in front reclined their seat. I will not recommend or use again.
AircraftA330-300
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteHKG to CNS
Date FlownFebruary 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no