Cathay Pacific Airways

Customer Reviews

5 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1442 reviews
7/10
5 star Skytrax Rating
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6/10

"served meals and disappeared"

(Argentina)

Cathay Pacific Airways from Hong Kong to Paris CDG in April 2015. Stewardesses served meals and disappeared during the flight. When they showed up, they weren't kind. Onboard entertainment was good, and the food was average - the Haagen Dasz ice cream was the highlight of my flight. Everything else was average.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteHKG to CDG
Date FlownApril 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"will keep flying Cathay Pacific"

(United States)

We love to fly Cathay Pacific, due to their good service, from check in (if our luggage is a bit overweight they waive it for us), if the flight is not so full they give extra seat for our child so we have a lot of space for him to lay down. We are a frequent flyer Marco Polo club member which is great, so we have priority boarding. Sometimes we can access the lounge. But we never experienced an upgrade in Cathay Pacific - hopefully next time. Foods in the cabin were okay, love the noodles they serve for snack. We will keep flying Cathay Pacific.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteLAX to MNL via HKG
Date FlownFebruary 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"flight attendant was excellent"

(United Kingdom)

After Christmas and New Year and proceed to check in at Cathay Pacific in Manila with a cold, the check in wanted to make sure I was OK to fly so I was check out at the medical centre at the airport, after I got my boarding pass. The lounge at Manila is new and is good. Flight was delayed by 20 minutes, business class to HK on the Airbus again right at the front as this was a three class plane. From Hong Kong to London Seated 6K in first class. I just had caviar and soup and went to sleep for over 8 hours, the flight attendant was excellent and have met her before on my previous flights. Nice to know they remember me. The bed was lovely and big and so comfortable, a shame I was not able to appreciate the first class since all I wanted to do was sleep and be looked after.
AircraftBoeing 777
Type Of TravellerSolo Leisure
Seat TypeFirst Class
RouteMNL to LHR via HKG
Date FlownJanuary 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"an excellent flight"

(United Kingdom)

London to Manila via Hong Kong in December 2015. Check in fast and friendly as everyone was in a Christmas mood, no Cathay Pacific lounge so I use American Airlines lounge, it made me realise how much I appreciated the Cathay Pacific lounge. Boarding fast and left on time. There was no first class on this flight as it a standard 3 class configuration Boeing 777, I was seated right at the front in seat 11D. Flight attendants excellent and friendly and food was good. Slept well on my bed. Hong Kong to Manila, arrive on time and efficient passport and custom control, however, my luggage took half an hour to retrieve. In all an excellent flight on Cathay Pacific.
AircraftBoeing 777
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteLHR to MNL via HKG
Date FlownDecember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"not very user friendly"

(Hong Kong)

Very comfortable mid night flight with Cathay Pacific Airways from Hong Kong to Kansai Osaka. Excellent Cabin Services. Seat is very comfortable for a 3 hours flight. CX is still not offering any Wifi services and the entertainment system is kind of old. Sometime the system is slow and the interface is not very user friendly.
AircraftA330-300
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteHKG to KIX
Date FlownFebruary 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"definitely fly Cathay again"

(Germany)

Frankfurt to Hong Kong and it's my first time flying Cathay Pacific. Check in was perfect, staff greeted passenger politely. Onboard the plane, The seats on the new aircraft were really comfortable. Food was really great. The crew was smiling and polite to passenger. We transferred in Hong Kong to Cebu and I got a free lounge since I was a Business class Passenger. Lounge was really good. Breakfast at the lounge was like a restaurant and delicious. Boarding again, but the seats was the regional product on the final sector, seats was quite comfortable and good. Food was still good compared to other airlines. Crew was attentive. Arriving on time. I will definitely fly with Cathay again.
AircraftBoeing 777-300ER / A330-300
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteFRA to CEB via HKG
Date FlownFebruary 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
5/10

"flight was mediocre"

(United Kingdom)

Cathay Pacific is slipping behind. The seat was OK comfort wise. IFE was quite poor in terms of selection. Food was bad, nowhere close to Turkish Airlines. Cabin was cold, aircon on full, they really want people tucked up under blankets instead of awake and possibly asking for anything. No amenity kit which is really quite a poor omission. Overall the flight from Hong Kong to Cebu was mediocre, just lucky I paid a cheap price for it.
AircraftBoeing 777-300ER
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteHKG to CEB
Date FlownOctober 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
6/10

"seat was very comfortable"

(United Kingdom)

Recently made 5 J class flights with Cathay Pacific Airways. Incheon-Hong Kong, Manchester-Hong Kong, Hong Kong-Sydney, Adelaide-Hong Kong, Hong Kong-Manchester. Compared to other carriers I use, the CX experience is disappointing. One cocktail, one bread roll, one glass wine, nothing offered twice. You have to ask. All flight menus said Pralines - but only 2 of the 5 flights actually offered any chocolates, then of course it was only one. The Bridge lounge at HKG was great. The Wing lounge was very poor and little to eat, especially prior to boarding the HKG-MAN service, with a small offer of lamb stew or chicken (no cocktail offer either). Breakfast was a lukewarm omelette. The lounge at MAN is also awful. The seat however was very comfortable and much better than many other airlines. Same seat in both A330-300 and the B777-300.
AircraftBoeing 777
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteHKG to MAN
Date FlownFebruary 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
10/10

"lie flat bed was comfortable"

(United Kingdom)

Flew Cathay Pacific Airways from Hong Kong to Manchester. Arrived at the gate at the appointed time but were kept waiting for over 20 minutes before boarding commenced. When all passengers were on it was 25 minutes after scheduled departure time. Pilot then informed us that ATC had a backlog and we would not be taking off for at least 15 minutes. Cabin crew provided drinks while we waited and eventually we took off some 40 minutes late. The meal was served after some delay due to turbulence and the chicken dish that I chose was well done but still edible. IFE was working correctly with good choice of programmes. Lie flat bed was comfortable for sleeping if I raised the back rest slightly above horizontal. Cabin crew came round frequently to see if anyone wanted drinks or snacks. Breakfast was served quickly and the dim sum selection I opted for was good. When we arrived at Manchester we were not allowed to deplane immediately as the pilot was unable to shut down one of the engines, it was about 10 minutes before this was resolved.
AircraftBoeing 777
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteHKG to MAN
Date FlownFebruary 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"cabin crew very attentive"

(United Kingdom)

At Manchester check in was very quick and staff were very friendly. Lounge was awful, small limited choice of food and the spirits on offer were of an obscure brand. Boarding aircraft was efficient and flight to Hong Kong departed on time. Cabin crew very attentive and good choice of food on offer. Seat was comfortable but I did not fully recline seat as I found this to be an odd sensation, lifting the backrest slightly was much better and I managed to sleep well. At HK after waiting for baggage for over 20 minutes we were advised that ground staff were unable to access the baggage hold. Eventually got the bags 35 minutes after arriving at carousel. There was good choice of IFE and considering this was my first flight with Cathay Pacific I was quite impressed. They certainly compare well against my usual carrier.
AircraftBoeing 777
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteMAN to HKG
Date FlownJanuary 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes