Cathay Pacific Airways

Easy check-in with luggage checked through all the way to Malta (Lufthansa flight) with no problem at all. Cathay somewhat oddly uses the Air New Zealand Lounge at Auckland and because we were travelling with two teenagers in Premium Economy, they were not allowed into the lounge, though were permitted access to the Qantas lounge. The flight was good, though the Airbus A340 is long in the tooth and the herring bone style seats make one feel very hemmed in and also have very little storage space. Entertainment options are by no means as comprehensive as Emirates and there is no ability to send messages between seats. Hong Kong was a positive joy with swift transfers and a delightful stop at the Pier Lounge, which has to rank as one of the best anywhere. Different themed eating areas, a stylish bar, great showers and heaps of space. Business Class on the Boeing 777 was a marked improvement in terms of space and storage and had a good night's sleep. Service on both legs was good as was food, though there is no self service area to grab a drink or snack mid flight, without asking the crew.

✅ Verified Review | Melbourne to Colombo via Hong Kong. Excellent service and professional staff. Meals are very good and fairly new aircraft with adequate seat space. Really enjoyed the trip and thanks for the excellent customer service. I have used Malaysia Airlines previously but due to very poor service I selected Cathay Pacific with by paying around $150/pp more with less baggage compared to Malaysian Airlines. But still worth in choosing Cathay due to excellent service and comforty throught the journey.

Hong Kong to Kuala Lumpur - I am a regular Cathay Pacific passenger and in their loyalty program. 90% of the time I fly with them I have to endure a hot cabin. Despite complaining to the staff the thermostat is set at a higher temperature than other airlines I have flown thus making the cabin stuffy and uncomfortable.

✅ Verified Review | As always, great service, great food, friendly cabin crews and an excellent line up of IFE. Flew from Manila to Bahrain. As a loyal Cathay Pacific passenger, I am very happy and satisfied that their level of service is consistent. No big issues, only a minor misunderstanding upon airport check in but overall still an excellent experience. I am made to feel valued every time I fly.

Hong Kong to Sydney with Cathay Pacific. After a dreadful flight experience with China Eastern, the Cathay Pacific flight was great. The staff were well-trained, airport staff very efficient and organised. The highlight of the flight would definitely be the ice cream, the meal was pretty good too. Cabin crew got flight transfers ready, so that customers who were nearly late to their connecting flight knew what to do when they got off and where to go, which I found very helpful. Unlike China Eastern cabin crew who knew nothing about transfers or weren't bothered to help, Cathay were organised and really do put the customers first.

✅ Verified Review | Toronto to Bangkok via Hong Kong. I'm generally a frequent flyer of Cathay Pacific but this was my first trip on such a long trip. Flight from Toronto delayed 45 minutes; although I was devastated as it was a red-eye (and at that point I had been up all day), I was also delighted as the delayed would shortened my layover of the original 4.5 hrs in Hong Kong. However, flight boarded only 25 minutes past scheduled and departed 10 minutes earlier than the new delayed time. Very smooth flight with superb cabin service. I must say the cabin crew seemed kind of frantic through out the flight but they fulfilled my expectations. Mid-flight drinks and cup noodles came about every hour, with prompt response after request bell. The food - dinner was alright, with my favourite couscous appetizer and the rice dish, which looked pretty ordinary but tasted amazing. Breakfast was a complete surprise. It was the first time I've flown any airline and had edible scrambled eggs, cooked perfectly with potatoes and sausage on the side. Short-haul to Bangkok on a full 3-class Boeing 777-300ER (a surprise of aircraft on a regional route), service was definitely a little more rushed due to the short flight time, but the professionalism was still there. Overall, only a slight delay from Toronto and an early arrival into Bangkok. Reasonable fares, great timetable, great frequencies, great service.

Flew with Cathay Pacific from Paris to Sydney, staying overnight in Hong Kong. Both flights were full but boarding was efficient. Decent leg room and I didn't feel squashed at all even with the seat in front of me reclined back (I am very short though, so that helps). Food was pretty good, there were three options with the main meals, including one vegetarian option. The service was excellent on both legs. On the Hong Kong - Sydney route I pressed the call button for some coca cola and the attendant was at my seat in 10 seconds. They happily filled my water bottle up too. Entertainment wasn't amazing but there were enough movies and TV shows to keep you occupied. Very bumpy flights with lots of turbulence but what can you do. I will definitely fly with Cathay again.

✅ Verified Review | Hong Kong to Mumbai. I am a long term CX commuter and a member of the Marco Polo club. While I have always been a fan of the Cathay Pacific efficiency, the service quality both in-flight as well as for the checkin staff has really deteriorated. It's a rare occasion when I have seen their ground staff smile or try and make an effort to connect with the passengers, and the in-flight staff has similarly stopped any pretense at courtesy it feels like. And if you are traveling with small children, it is almost inevitable that they would be subject to extra rigourous seat belt safety protocols. The recent overhaul of their Marco Polo rewards is also extremely disappointing, with even small benefits like the lounge access or priority baggage handling getting dearer and dearer. Not sure where Cathay Pacific wants to go eventually, but they clearly are not doing their brand any favors!

✅ Verified Review | Melbourne to Madrid via Hong Kong with Cathay Pacific, on Boeing 777 and A330. Premium Economy was very disappointing. Initially we thought that we had mistakenly been given an economy class seat. The toilets were most unpleasant; the same as the Economy Section used. Service was minimal. Not worth paying the extra. if you want to fly Cathay Pacific, save your money and fly Economy.

✅ Verified Review | Was rather underwhelmed by my recent flights with CX. Business class longhaul seat excellent in space comfort and privacy. Lounges at HKG top class. Cabin crew polite and efficient, but don't really engage with you on a personal level. IFE of a good standard. Food quality was the biggest letdown. Never been a fan of the en masse trolley delivery, the food gets cold and dries out. Also, is it even hygienic having all the exposed food with the crew member standing directly over it talking to passengers as she progresses down the aisle. Give me the 1 on 1 delivery anytime as with most carriers, much more personalised. You are offered bread once, then have to request any more later (bread basket should be brought through several times during meal as with most other airlines). What other airline does not provide salt and pepper on the meal tray? I had to ask as I thought it was just a missed item on my tray but was told you have to ask for it. My rack of lamb consisted of 2 of the smallest lamb cutlets possible (overcooked and dry) with a spoonful of risotto and 1 cherry tomato. The sea bass was also terribly overcooked and barely warm. Cathay really needs to up its game in this competitive market. I for one will be avoiding Cathay in the future.