Cathay Pacific Airways

Customer Reviews

5 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1442 reviews
7/10
5 star Skytrax Rating
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10/10

"excellent cabin staff"

(United Kingdom)

Verified Review | Fabulous A350 from Gatwick to Manila via Hong Kong, my first time flying from Gatwick which is far nearer for me. Check in fast and friendly, Lounge No 1 isn’t as bad as I feared but food is very limited. Arrive at departure gate exactly 35 mins prior to departure and I just walked straight onto my flight. A brand new A350 with a gorgeous modern cabin, a good start so far, I settle into my new business class seat and noticed a much larger TV, superior remote control and the seat seem to have a little more padding and a little bit wider. I found I can watch a movie before take off unlike the B777, I also found a more detailed flight map, flight details and two outside cameras. I settle into my sleep blanket which actually work just like a sleeping bag, a clever idea. A high standard of food and excellent cabin staff, the cabin pressure and air conditioning is much improved. Arrived at HK 15 mins early and after an hour and a half the same plane took me to Manila, arriving 5 minutes early. By the way on all four segments of this flights not once did my ears felt uncomfortable.
AircraftA350
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteLGW to MNL via HKG
Date FlownSeptember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
9/10

"the food was excellent"

(Australia)

Verified Review | Comfortable seats, well trained crew. The food was excellent, specifically on flight fron Hong Kong to Sydney. The flight from Beijing to HK with Dragonair was delayed, resulting in delayed flight to Sydney, but ground crew met us at the gates, took us via security priority lane, and guided to the interconnecting flight HK to Sydney. The entertainment a bit outdated, although this is just a matter of personal preferences. Otherwise fantastic airline.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RoutePEK to SYD
Date FlownSeptember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"Service onboard was superb"

(Australia)

We flew Melbourne to Hong Kong together with 6 members of my family. Service onboard was superb. Kosher food was excellent, and we also found that ground staff went out of there way to make our journey most pleasant, with wheel chairs awaiting us at both ends of the flights. We have travelled many times and Cathay surpassed all of them.
Type Of TravellerFamily Leisure
Seat TypeBusiness Class
RouteHKG to MEL
Date FlownAugust 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"flight itself was excellent"

(United Kingdom)

Verified Review | I actually took the flight a couple of months back and only now had the chance to write a review. I took the late flight from HKG to London Heathrow which left at 23.55, which is great as you get a full night's sleep and arrive at LHR without any jet lag - great if you've got a full day of work ahead of you! The business class offering from Cathay Pacific is superb. At HK airport I got access to several lounges spread through the airport. My favourite being The Wing. The flight itself was excellent. Extremely courteous and efficient FAs. I think that the business class seats in Cathay are as good as some first class seats on some airlines. The seat fully reclined to a flat bed with ample space to stretch. Im 5'7" by the way. The 1-2-1 configuration means all seats get aisle access and you don't feel claustrophobic, which you do on some of the other airlines that have a 2-2-2 configuration. All in all a great flight. Just looking forward to trying the new business class on the A350!
AircraftBoeing 777-300
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteHKG to LHR
Date FlownJuly 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
2/10

"we are extremely disappointed"

(Australia)

Verified Review | Manchester to Sydney via Hong Kong. My husband and I were very unwell on a recent flight from HK to Sydney. Vomiting and diarrhoea for most of the 8 hour flight. We had already been on a long flight from Manchester to HK and began to feel unwell as we boarded the second flight. We only had 1.5 hour transfer at HK airport and we did not eat or drink there. We advised the cabin crew on arrival in Sydney (I had vomited in bathroom as plane taxied on runway) and although concerned to hear it they did not make any report or follow up. On getting home from the airport my husband then spent 2 days in bed, and I spent 24 hours. We felt unwell for several days. We contacted customer services and provided completed forms, as requested. We received acknowledgement of the forms (2 weeks after the flight) and were advised that the forms would be sent to the catering team and we would hear back. 5 weeks on from the flight and we are still waiting for feedback. We had expected that with a potential food issue there would be prompt action. Unfortunately this has not been the case. This is our first experience with Cathay and we had expected it to be a quality experience. We are extremely disappointed with the poor customer service and will not be travelling with this airline again.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteMAN to SYD to HKG
Date FlownAugust 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
9/10

"best value-for-money in their Premium Economy"

(China)

I have flown Cathay many times on long haul, and this was my first time flying Premium Economy. We were bumped up to business class on our flight from Shanghai to Hong Kong, and were spoiled with a three-course breakfast meal, served warm croissants, cut fruit, steamed dim sum, and delicious coffee. From Hong Kong to Toronto, we were provided with small amenity bags from GOD (a local Hong Kong brand) containing earplugs, socks, and a sleeping mask. The extra leg room, roomier armrests, and noise-canceling headphones were much appreciated during the almost 15-hour long flight (18 hours including the transfer from Shanghai). Although the meal itself was the same as the one in economy, our trays had metal cutlery and a small tablecloth, which was a nice touch. We were also provided with some bubbly prior to take off. In my opinion, Cathay has the best value-for-money in their Premium Economy, and eases the discomfort of long-haul travel by quite a bit.
AircraftBoeing 777
Type Of TravellerCouple Leisure
Seat TypePremium Economy
RoutePVG to YYZ via HKG
Date FlownJuly 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"worth it for this kind of service"

(Hong Kong)

Verified Review | Adelaide to Hong Kong. CX only have one flight from Adelaide to Hong Kong, so this flight is fully booked. The aircraft are very clean and tidy, I saw the cabin crew are very busy, as we almost approaching Hong Kong, they are still serving Lunch which makes me a bit hurry to finish my lunch, next time they should have better time management. But on the other hand, the cabin crew are very nice. The meal on this flight are very delicious, there is a variety to choose. The inflight entertainment have also a huge choice. The seat comfort have improved. In conclusion, although the tickets are expensive, but its worth it for this kind of service.
AircraftA330-300
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteADL to HKG
Date FlownAugust 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"first time with Cathay and great"

(Andorra)

Verified Review | Milan to Auckland via Hong Kong. First time with Cathay and has been great. The first was in a pretty young Boeing 777, with confortable and spacy seats. Cabin service was great and the food too. Cannot complain about anything. The second flight was with the A340, which also has been a great experience. This was a night flight and the crew made as much as possible to let us sleep. In both flights entertainment was good, with good movies and tv shows, music is not incredibile but I had mine. Just great flights that made such a long journey very comfortable.
AircraftBoeing 777-300ER / A340-300
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteMXP to AKL via HKG
Date FlownAugust 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"food is generally good"

(New Zealand)

Flew London to Auckland via Hong Kong. Efficient check in at Heathrow, though Cathay lounge still under renovation which meant use of American Lounge. This whilst spacious was somewhat stark and lacked many of the refinements of CX's own lounges. It served its purpose, however. Both flights with CX were very good and the crew, especially on the second flight excellent, especially as due to a delay leaving HK we had a very tight domestic connection in Auckland. Assistance was arranged to get us quickly through the airport and we made the domestic flight with minutes to spare (a near record - 45 mins from touch down to take off, including a 10 minute walk between terminals. CX's food is generally good and it was a nice touch to be offered chopsticks to go with Asian food. Water bottles were replenished throughout the flights too. The A340 business class is dated, but from 31st October the A350 will be on the Auckland - Hong Kong route which by all accounts will offer an improvement on the already good business class seat of the Boeing 777.
AircraftBoeing 777-300 and A340
Type Of TravellerFamily Leisure
Seat TypeFirst Class
RouteLHR to AKL via HKG
Date FlownAugust 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"service on both legs was good"

(New Zealand)

Easy check-in with luggage checked through all the way to Malta (Lufthansa flight) with no problem at all. Cathay somewhat oddly uses the Air New Zealand Lounge at Auckland and because we were travelling with two teenagers in Premium Economy, they were not allowed into the lounge, though were permitted access to the Qantas lounge. The flight was good, though the Airbus A340 is long in the tooth and the herring bone style seats make one feel very hemmed in and also have very little storage space. Entertainment options are by no means as comprehensive as Emirates and there is no ability to send messages between seats. Hong Kong was a positive joy with swift transfers and a delightful stop at the Pier Lounge, which has to rank as one of the best anywhere. Different themed eating areas, a stylish bar, great showers and heaps of space. Business Class on the Boeing 777 was a marked improvement in terms of space and storage and had a good night's sleep. Service on both legs was good as was food, though there is no self service area to grab a drink or snack mid flight, without asking the crew.
AircraftA340 and Boeing 777-300
Type Of TravellerFamily Leisure
Seat TypeBusiness Class
RouteAKL to FRA via HKG
Date FlownAugust 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes