Cathay Pacific Airways

✅ Verified Review | Hong Kong to Taipei. Really disappointed with services from Cathay Pacific. I did online check in 2 days before, online gave no options for kids meal. Finally find time to call hotline and said kids meal needs to be requested 24hrs before, I missed this by 1.5hrs. Talked to supervisor, nothing can be done but heard my complaint. Frustrated but not choice. No kids meal for a 3yr old and a 5 yr old. My flight was delayed by 30 minutes. Return flight also delayed even the flight departed on time from Taipei. On my return very disappointed again. I got response after my post and since I was overseas, I requested to follow up call after my return which Cathay did even thought it was 1 day later than what I have requested. The customer hotline lady and the supervisor I spoke to never mention about using the so called "manage my booking" function in the website to request for meal. As a matter of fact, how could I as a customer knows such tricks in your website? I am a customer, not an expert in your website. You should make your website informative to allow me to do so. To continue, my wife follow customer hotlines to online check in for our return trip and not able to find way to request for kids meal. I received call from your complaint staff. Equally disappointed and mentioned the same thing to use the so called "manage your booking" to request for kids meal. She also mentioned the agent who booked our ticket might not request for kids meal. What make it worst is your complaint staff didn't even know which flight I took, date and my Marco Polo ID which I have provided to the customer service hotline. The customer hotline supervisor promised to forward me complaint to the complaint department which clearly didn't happen.

✅ Verified Review | I flew Cathay Pacific from Seoul to Hong Kong. I couldn't watch any movies because the system wasn't working. Also there was no provision of water in between meals on this 3hr 55mins flight. I said to a steward that I thought my air fare included a functioning audio visual system, he told me the seats were full and the only option was a seat far behind in the plane. When I took that seat, the screen was positioned in such a way that I could not watch movie unless I moved my body forward away from the seat. No matter what position I tried, I could not watch the movie unless I moved away from the back rest. At the mealtime, when I chose the chicken option, I was provided with pork.

✅ Verified Review | Vancouver to Bangkok via Hong Kong during the Christmas peak travel season. I was unimpressed right from the start. Whatever happened to Cathay's ground staff in Vancouver isn't good and should be fixed immediately. Barely any smiles or greetings for frequent flyers and seemed ignorant to all requests and questions. My flight was delayed by 45 minutes and I asked if I could be moved my connecting flight to Bangkok in order to ensure both me and my bags make it. I got a response of "No, the flight still shows on-time arrival. You will have plenty of time, plus, since you have a tight connection, your bags will be off-loaded first." From previous experiences, any delays when flying against the jet stream through the Pacific Ocean mean extra delays, which is exactly what happened on this flight. Flight time to Hong Kong from Vancouver was 14 hours, approximately an hour longer than usual. Landed Hong Kong 45 minutes late, and I had to run for my life across the busy terminal to make my connection to Bangkok. I asked the ground staff at the gate in Hong Kong to check if my luggage has made it and by the time the flight was closing, they still "weren't able to locate my bags". I was discouraged and accepted the fact that my bags were going to miss the flight yet again. Landed in Bangkok on time, one of my bags showed up which was a blessing but the other took a later flight and got delivered to my house. Economy seats on the Boeing 777-300ER are great, one of the best in the industry in fact. While I was rushing to board my flight to Bangkok, which was operated on the Airbus A350-900 (exciting!), my boarding pass got an error message and hence I got upgraded to Premium Economy Class for the flight. The A350 cabin is by far one of the best in the skies nowadays and Cathay Pacific has properly defined the meaning of "Premium Economy" perfectly: the extra legroom, the seat amenities, the IFE, just to name a few. Food was amazing for Economy, edible and appropriate portions. Advice: Don't get the pasta unless you really have to. Go with the Western or Asian menu. Cabin crew service continues to be top notch on both flights, especially on the short-haul from Hong Kong to Bangkok. They really do care about their frequent fliers, so Vancouver ground staff, step it up! Overall, a pleasant experience, with a few flaws here and there that could be fixed with a smile or two.

✅ Verified Review | Bahrain to Cebu via Hong Kong in business class. Bahrain to HKG on a newer aircraft with good clean toilets and a very efficient crew. Food was very average and had a hard time asking for additional bread with the meal. Desserts are very poor choice and would have been better off in economy. IFE is very good and a good up to date movies. Flatbed seat is narrow compared to Qatar Airways but had good legroom when lying flat. HKG to CEB was sadly delayed as they decided to change the plane and once we boarded this seemed an old plane as the interior was very tired had seen better days. I just decided to sleep on this route. Cathay Pacific need to up their game in terms of food and the quality and quantity served in business class - its way below Qatar Airways and Emirates.

✅ Verified Review | Hong Kong to Beijing. The flight is scheduled for 5pm and I boarded at 4:10. It was not until 6:30 that announcement was made to abandon the flight due to a technical problem. The flight was re-scheduled for 9pm and took off at around 9:30. The compensation is that the boarding pass is worth HKD75 for a meal but that at HKG airport can buy nothing more than a hamburger. We arrived in Beijing well after midnight and my land connection were ended for the day. I can check in at the airport hotel only after 2am. Yes, they did say 'sorry', but they don't even mean it. I am resentful that we are kept in the cabin for 2 hours - perhaps to prevent passengers to rebook an earlier flight? A nightmare of a flight. Cathay Pacific is not a bad airline, but other airlines have better on-time record.

✅ Verified Review | Hong Kong to Melbourne. I haven't traveled with Cathay Pacific Airway for years, I used to really impress of this flight but not this time after years that I came back to this airline. Sorry to say, but it could be a lot better these days. I hope this airline can be improved and up to date. I would hope to travel with Cathay Pacific again where I can feel more welcome, comfortable seat, better food and drink service also more attentive service.

Hong Kong to Melbourne. A very good flight with Cathay Pacific Airways and we were able to sleep. The seat became a comfortable bed although a little narrow. Cabin staff were attentive and efficient. Food served was fresh and warm. The only strange thing was that it was a midnight flight. As usual supper was served early in the flight but no tea or coffee offered. However overall a good product and flight.

✅ Verified Review | Flew Cathay Pacific Airways from Singapore to Hong Kong. Free upgrade to premium economy which was a pleasant surprise at check in but no difference compared to standard economy other than a slightly bigger seat. 3 hour and 50 minute flight with only one run of drinks service before breakfast. Seat could not recline and seafood porridge tasted too watery. Attendants did not respond and seemed impolite when I said thank you every time I had service.

✅ Verified Review | Melbourne to Tokyo via Hong Kong on Cathay Pacific Airways. The ground staff at Melbourne and Tokyo were exceptional, however, the airline itself I was disappointed with. The staff were more interested in getting their job done than customer service. We were sitting at the back and they served our meals last, but within a few minutes they came around to collect the meal trays which is not a good experience for slow eaters. The seat on the Boeing 777-300 was really comfortable, I liked how it was tall and that there was a remote, but the TV kept getting stuck. The seat on the A330-300 was bad, the seat was short which means tall people can't sleep comfortably. Also, the inflight entertainment was bad with very few selection, unlike other airlines, like Emirates. The food was terrible and I couldn't eat some of the meals at all. Overall will not be flying with Cathay again, I prefer flying with Singapore on the same route.

✅ Verified Review | Taipei to Delhi via Hong Kong. Cathay Pacific is moving straight into ignoring everyone except for Business Class travellers. At Cathay, despite you paying a very high price for a ticket and having the highest loyalty card tier, the flexibility of ground staff on luggage and seating is zero. They have no power to help you in anything. Avoid this airline at all cost if you don't fly Business or First Class as the level of service does not justify the ticket price. Seriously disappointed on the ground staff service.