Cathay Pacific Airways

✅ Verified Review | A big thanks to the staff of Cathay Pacific. I flew on 11th January 2017 from Toronto to Mumbai via Hong Kong. The baggage clearing staff was so very polite and good at the counter. The cabin crew was very polite and helpful to all the passengers, specially myself as I was to board a transit flight and was worried for the connection. The ground staff (guiding from CX825 to CX663) was very helpful on landing at Hong Kong airport, they got me to the connection just in time and so glad I did not miss my flight.

✅ Verified Review | New York to Manila via Hong Kong. I just had a very unpleasant experience with Cathay Pacific with the Hong Kong ground crew and facility. I was booked as handicapped and need a wheelchair. Was told only 2 wheelchairs are available and was asked to walk. Ground crew inconsiderate. Last time I'll use this airline.

✅ Verified Review | After a gap of almost 15 years, I booked a return ticket from Paris CDG to Bangkok via Hong Kong, as I was curious to see what had changed. A first inconvenience occurred when, for the return journey, I was rebooked from BKK to HKG on an earlier flight, without any explanation, this causing a much longer connecting time in HKG while waiting my flight back to Paris. The day of my departure from Paris happened to be the maiden flight of A350 between CDG and HKG. The plane was full, and, for the reason of late cargo loading, we got 55 minutes delay. At this moment, while still on the ground I knew my connecting flight to BKK would be missed. When arriving in HKG, 12 hours later, a new boarding pass was swiftly given to me, with an attached voucher reaching the generous value of a hamburger at any airport Mc Donald’s. I had to wait 4 hours instead of 75 minutes in terminal. A bit disappointed on this situation, its handling of passenger being a little careless. Besides this not-so-good story, everything went smoothly. Cabins clean and cabin crew delivering a top quality service, efficient and professional. The attendants were well groomed, responsive and pleasant. CX catering, if compared to Emirates, is a little below in term of product, but the food is tastier, aiming at natural non-sophisticated dishes, rather than fancy bland food, and wine is served in generous portions. The IFE is satisfactory, with a decent variety of movies and TV shows. Comfort inflight is correct for economy class. Seat configuration 3-3-3 on 777’s and A350, and seat pitch is good. I regret that footrests have disappeared. Similarly, no longer hot towels and amenity kits in economy class. I would not applaud the ergonomy of meal trays, slipping on tablets, with not well stackable cups, and equipped with plastic cutlery instead of stainless (by the way, spreading butter with such curved knives is a real challenge for a left-handed like me). By and large, I can still recommend Cathay Pacific on the Asia-Europe route. But, being not at lower price, CX should take care, in such highly competitive market, to give a little more than competitors, even small things.

✅ Verified Review | Manila to Hong Kong. Cathay's business class appears to make up for it's mediocre economy class offering on the same route. Outbound on an older Boeing 777 with the tired regional configuration but the seats were quite comfortable. Service from welcome drink to meal service impeccable, but IFE lacking compared to what is listed on their website. Mixed feelings on the more modern inbound segment with the new A350 in the newer small suite configuration. Meal service much better and full complement of IFE. However, the staff did not have health declaration forms available which we had to fill up after deplaning causing delay in exiting the terminal, and it caused quite a backup of passengers exiting the plane. In all, an expensive product but well worth the pampering.

✅ Verified Review | Hong Kong to Paris. Check-in was very quick at a dedicated area in Hong Kong Airport. There were two porters that took the bags and a very nice and smiley agent completing the check in process within 1 minute. As I arrived slightly late at the airport, she walked me to the entrance of security and asked a more junior colleague to take me through security. The staff that accompanied me was not that necessary as we did not have to jump any queue. Hong Kong Airport must have the world's most efficient security screening and although there were quite a lot of people, the security and immigration process took less than 10 minutes. Did not have time to visit the lounge and once on board, the cabin crew asked me where my seat was and she immediately addressed me by my name. A very comfortable pyjamas, slippers, elaborate AESOP amenities kit were given out. Amuse bouche and champagne was served before take off. A restaurant style menu board was given as the senior crew member introduced himself followed by the junior crew refilling the champagne. Once off, they came round to take order for the late night supper which consisted of caviar, salmon, an extensive choice of Western and Chinese food. I was not hungry and ordered only a Chinese soup which was hot and very flavourful. I must have looked very tired and the crew suggested me to go get changed and they would set up the bed for me. When I returned, my seat turned into a very comfortable and wide bed. The crew proposed a cup of camomile tea which I gladly accepted. I slept for a good 10 hours and when I woke up, other passengers were already having their breakfast. I was hungry and opted to have the full breakfast of fruit, toasts, cereal and dim sum - quality comparable to many restaurants in Hong Kong. I asked the crew if I could have more toasts as I was still hungry, they proposed some scramble eggs or a bowl of wonton noodles for me. At the end, I had a hard boiled egg in a bowl of delicious wonton noodles. The cabin crew on this flight were classy but friendly and approachable at the same time, they give out the feeling that they were genuinely happy to have you travelling with them. Arrival was ahead of schedule and CX ground staff were very visible and welcoming at the bridge and baggage reclaim area. Waited for less than 10 minutes for the bags which were among the first to come out.

✅ Verified Review | Hong Kong to Bangkok. Check-in at the transfer desk in HKG was efficient and took less than 1 minute. The lounge was busy with plenty of holidaymakers but festive. Did not have to wait for showers. Boarding orderly with priority lanes. The seat was the Boeing 777 pod seat that can turn into a bed. Flight was quite empty and on the last day of the year, cabin crew were chatty and full of holiday spirits. Champagne was offered twice before takeoff and once leveled out, they came with another round of drinks followed by a meal. Entrée was 3 prawns on a bed of salad, the main dish was Thai curry chicken rice, an option of Chinese fish with rice or an afternoon tea set. There was ice cream for desert. The chief purser went to each passenger towards the end of the flight wishing us a happy new year.

✅ Verified Review | Flew Cathay from CGK to YYZ via HKG. Some of the best in-flight service I've received. Very personalized, efficient and always present no matter how busy the cabin is. The knock against Cathay is that the long-haul business class is in need of a major refresh - especially its IFE system with lower resolution (non-HD) and somewhat small screen. Overall - a very enjoyable flight and kudos to all the flight crew!

✅ Verified Review | Both of my flights were completely packed, as per the New Year peak season. Bangkok to Hong Kong sector was operated was a slightly older Boeing 777-200 but with a refreshed cabin. Cabin crew was enthusiastic as per Cathay's standards and exceeded my expectations for a 2-hour flight. Since I haven't experienced a "regular" Economy seat in a while now (I normally book bulkhead seats), I was shocked (in a good way) as to how much leg room there actually is. It's amazing how an extra inch of pitch can make a difference in flight. Hong Kong to Vancouver on a 1-year old 777-300ER, and honestly, it was my best experience of all the trips I've made on this sector. I reckon the majority of the crew are Vancouver-based, which I have noticed from the diversity of nationalities, as well as more attentive service as a whole. I'm not saying those of Hong Kong-based are inferior, but I definitely find the latter tend to rush the service a little. With that being said, this flight was excellent. FAs were responding to requests promptly, also going out of their way to give more than expected. Pushback and taxiing at Hong Kong were early, as the captain was trying to make up time for the surprisingly long flight time (11 hr 40 min, compared to the usual 10 hr 30 min). Despite the early departure, the flight was 30 minutes late into Vancouver, none of which are Cathay's fault as all flights from Asia were delayed coming in that day. Overall, my best experience on Cathay so far and I look forward to using their service again in March.

✅ Verified Review | Auckland to Milan via Hong Kong, the flights were all on time and without any problem. The crew on both flights were friendly, efficient and present when needed. The seat is one of the best in business class. The crew address business class travelers by name. The food is great as well: there is always a western and an Asian option: an in addition one can always have an Ice Cream or a Noodle Soup at any time during the flight.

✅ Verified Review | Milan to Auckland via Hong Kong. Cathay Pacific business class seat has different comfortable positions and is very spacious when seated. The flat bed position is very wide and roomy, one does not get claustrophobic when lying down. The cabin crew is one of the best and friendliest and crew greet you by the name. For food one can choose between the western and the asian option (mostly chinese and thai): I choose mostly asian and was not disappointed. The seats have the same quality standard on the 777 (from Milan to Hong Kong) and the latest A350 (from Hong Kong to Auckland). For me the only difference between the two aircrafts were the slightly bigger windows in the A350 and the onboard camera on the top tail on the A350 . The Movie selection is one of the best. Only the choices on the classical music audio were disappointingly limited. The travel from Milan to Auckland was one of my best airline experiences in the the last years.