Cathay Pacific Airways

Customer Reviews

5 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1442 reviews
7/10
5 star Skytrax Rating
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9/10

"seat is very comfortable"

(Canada)

Verified Review | Vancouver to Hong Kong. First time flying on Cathay Pacific's premium economy class. The seat is very comfortable with great legroom and recline. IFE is the same as economy but the screen is bigger. The amenity kit includes earplugs, eye mask, toothbrush, toothpaste and a pair of socks. Welcome drinks were provided while boarding and hot towel service after take-off. The meal is delicious with great choices. Premium economy on Cathay's long haul flight is worth it.
AircraftBoeing 777-300ER
Type Of TravellerSolo Leisure
Seat TypePremium Economy
RouteYVR to HKG
Date FlownNovember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"lounge was superb"

(United Kingdom)

Verified Review | I booked this flight (Hong Kong to Singapore) with British Airways frequent flyer points, travelling on Cathay Pacific. I paid for Premium Economy onboard an A340-300 but due to an equipment change we were rebooked onboard regional business class on a Boeing 777-300. As a OWE member I used the Pier First class lounge which was superb, really enjoyed it there and dined on a three course lunch and several glasses of Verve Clicquot champagne. We boarded via the priority queue 30 minutes before departure. We were warmly welcomed onboard and seated in 14A and 14C and the seats were recliners arranged 2-3-2. On sitting down we were offered drinks, I took a glass of Billicart Salmon champagne. The menu on offer was: king prawn and asparagus salad, followed by a choice of pork noodle soup, beef and orzo pasta or a tea set. We chose the latter two between us and both were decent rather than good. Hagen Das ice cream was offered for dessert. I also had a further three refills of champagne which was most welcome. There was a good choice of films and I watched Independence Day 2 and an episode of Family Guy. My wife was asked to fill in a passenger survey. She was given a $HK50 onboard duty free voucher for completing this, however it wasn't used as a minimum spend was $HK600. We arrived on time and immigration was swift. From landing to collecting our bags and getting into a taxi took 30 minutes.
AircraftBoeing 777-300
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteHKG to SIN
Date FlownNovember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"very helpful, friendly and personal"

(United States)

Verified Review | Overall very satisfied with CX F. Despite the fact that the ground service at JFK needs improvement including the check-in staff, lounge experience and boarding process, Cathay's onboard service and facilities provide a great compensation. The 2 FAs serving the first class cabin are very helpful, friendly and personal. 6 Seats in first are in a 1-1-1 configuration. Huge and greatly adjustable. The bed is one of the most comfortable I have ever slept in. IFE was sufficient but not so up-to-date. However, food options are limited and are always repeating on North America flights. Need to add new items. Amenity bag has basic items but pajamas are very comfortable. By the way, refurbished lounges at HKG are definitely fabulous.
AircraftBoeing 777-300ER
Type Of TravellerSolo Leisure
Seat TypeFirst Class
RouteJFK to PEK via HKG
Date FlownJuly 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
2/10

"not overly impressed with CX"

(United Kingdom)

Verified Review | London to Brisbane via Hong Kong. Not overly impressed with Cathay Pacific. In particular, the new economy seating is great and comfortable in the upright position but for me is very uncomfortable when you try to recline it. I landed up with my seat upright, whilst the person in fron on both legs put their seat fully back. The trouble with that is that then I could no longer see the screen for entertainment, and my leg room virtually disappeared. The first leg overnight was also very hot, everyone was complaining about it. The food was reasonable but as a decent sized westerner, I landed up getting hungry by the time the next meal was served. Not too sure what the point is of supplying a tray with empty plastic boxes on it, like someone had removed some food for cost cutting. Overall, it wasn't very nice and not looking forward to the return leg. Flew previously with Qantas on the A380 to Australia and would definately prefer to use them in the future, or Singapore Airlines
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLHR to BNE via HKG
Date FlownNovember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
9/10

"lucky enough to be upgraded to premium"

(France)

Paris to Taipei via Hong Kong. Online check in was perfect, got to cut the queue just to drop my luggages and went in fast. Flight departed 15 minutes late to arrive 30 minutes early. Was surprised to find by myself that my connection flight in Hong Kong changed and was not the one announced aboard, had a free walk around HK airport for that, I was fortunate that I had two hours to walk to my next flight as I wanted to stretch my legs. Booked low fat meal: got steamed cod and veggies with rice with both appetizers and desserts as meal, baked apples with raisins as breakfast with toasted bread. Was tastier than it sounds. While my meals were provided with water, I could still ask for the other drinks every passenger is allowed to ask for, and got one strawberry ice cream. As snacks, there were peanuts, crisps/chips, apples and instant noodles. On the short HK-Taipei flight, I was given a chickpea pie, and a chickpea sandwich on my way back. Got lucky enough to be upgraded to premium thanks to the Chinese new year rush, so I could compare the premium and the regular economy classes. Only difference is leg room, a few discount vouchers to expensive stores and armrests, along with earplugs and blindfolds. I was still fine with regular leg room though, only missed the airplugs and blindfold on my way back. While the seat does get hard after a few hours, I still felt a bit more comfort than Eva Air despite the stopover. Also, the movie selection was nice. No problem with air crew. The only thing missing was Wifi. Will fly again.
AircraftBoeing 777
Type Of TravellerCouple Leisure
Seat TypePremium Economy
RouteCDG to TPE via HKG
Date FlownFebruary 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"horrible except for inflight service"

(India)

Verified Review | Absolutely horrible except for inflight service. The Cathay agents at SFO airports are terrible and have no idea how to help the customers. They are rude and inefficient. My elderly parents were flying to Hyderabad and had a connecting flight at Hong Kong. When we were checking-in they gave us only one boarding pass to Hong Kong, telling that the flight from Hong Kong got cancelled and they have sent a mail (I never received)?. I requested the lady at check-in to help my parents find another flight as they cannot stay in airport for 26 hours. She assured me that my parents will be taken care, with no options left I had to depart them. Now the nightmare just began, on arrival the wheel chair staff took my parents are asked them to wait for 30 minutes - they waited and no one arrived. The airline information counter indicated that the connecting flight was cancelled because of few bookings and asked my parents to check with lounges for availability. They had no clue what do and where to go. They sat/slept on airport chairs for 26 hours. My dad told me that some people who fought with airlines staff were given hotel accommodation and food was provided.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteSFO to HYD via HKG
Date FlownNovember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
9/10

"flight superb in Economy Class"

(Canada)

Verified Review | Bangkok to Vancouver via Hong Kong. Regular trip back to Vancouver for the school year. Bangkok to Hong Kong was on a 2-class A330-300, I was upgraded to Business Class for the first sector, as the flight was not full. Cabin service was amazing, the food seemed to have declined slightly. Hong Kong to Vancouver on a new Boeing 777-300ER. Pushback was slightly late due to late passengers inbound from Perth. Somehow Hong Kong Airport was very busy that day, as we had to wait 45 minutes before taking off. As a result, we arrived Vancouver 5 minutes later than scheduled. Cabin service on this flight was superb in Economy Class. Long-hauls with Cathay are never a bore.
AircraftA330-300 / Boeing 777-300ER
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBKK to YVR via HKG
Date FlownSeptember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"cabin crews were just"

(India)

Verified Review | The flight started from Hong Kong on time and reached Denpasar Bali around 20 minutes before the scheduled arrival time. The aircraft was Boeing 777. The seats had enough leg space and were very comfortable. There were cup holders, coat hook, three pin charger with every seat. The inflight entertainment system was simply awesome. it had several movies in English and Asian languages, TV serials, Games etc. The food served was great and consisted of Rice, Vegetables, Chicken preparation, Bun. ice cream, cookies etc. they had several drinks option which ranged from coffee, coke, juice to harder ones viz. wine, vodka, whiskey, beer and were served in abundance throughout the flight with salted peanuts. The behavior of the cabin crews were just excellent. The service, ambiance will surely make you feel that you are travelling in a premier airlines.
AircraftBoeing 777
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteHKG to DPS
Date FlownOctober 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
7/10

"food poor, service indifferent"

(United Kingdom)

Verified Review | Manchester to Melbourne via a short stay in Hong Kong. The product cannot be faulted, my favorite business seat for space and comfort. The IFE is great with many choices. The service and food are another matter. MAN-HKG, food poor and service indifferent with one exception. Great on the flight and then spotted us looking confused searching for the arrivals lounge in HG airport, so took us there, above and beyond. HKG-MEL a few days later. New Pier lounge is fantastic. Large, many seating options, many food options, very good cocktail bar. Departure 00.05 so ate in the lounge, followed by cheese and wine on the plane. This was served promptly so sleep could be maximized. Good five hours sleep. Lights on 2 hours before landing to serve breakfast, and this is service complaint again. Served orange juice and coffee, then nothing for 30 minutes, then fruit and muesli then nothing for 30 minutes then omelette. The gap is too large. First coffee all drunk before any food and no top up offered. I asked 4 times for more coffee over an hour, so gave up and went for my own from the galley. This may sound picky, but this is a premium cabin, should not have to ask, and if I do, then it should be brought promptly. The food is just not good enough, especially the steak/Chilli Chicken (MAN-HG). Food is consistent, not good, over 7 flights now. We had better food on Thomson Airways Premium Economy in February, which is saying something. This is all a shame, as the hard product/lounges are very very good, the food and service have to be improved, the middle eastern airlines are moving ahead, while no one can touch Turkish Airlines for food.
AircraftBoeing 777 / A330
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteMAN to MEL via HKG
Date FlownNovember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
6/10

"not good value any more"

(Australia)

Verified Review | Sydney to Madrid return via Hong Kong. This was my fourth journey to Europe on Cathay Pacific in Premium Economy in the last two years. While seat comfort and IFE remain excellent, cabin service and food quality have declined noticeably. Meals used to be a notch below Business Class; now they are basically standard Economy Class (I compared as I walked through the Economy section). Cabin crew serve Premium Economy food, and then continue into Economy, and eventually return to collect trays. They are rarely seen between meal times. Service and food standards are now virtually the same as Economy, but the fare is marked up 200-300% - a big difference for about 40% more space. You also have to walk back through Economy and compete for lavatories. Cathay Pacific Premium Economy is not good value any more, and unlikely to remain on my shopping list. This is disappointing for an otherwise excellent airline.
AircraftA330 / Boeing 777
Type Of TravellerSolo Leisure
Seat TypePremium Economy
RouteSYD to MAD via HKG
Date FlownNovember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes