Cathay Pacific Airways

✅ Trip Verified | Vancouver to Kolkata via Hong Kong. I was also carrying a lot of chocolates that everyone was planning to use at my sister's wedding. I chose Cathay Pacific because of a 24-hour flight to CCU. Only 2 stops, but it happened to be my worst flight experience ever! Flight from Vancouver was delayed, and connecting flight was missed. Cathay informed us that the quickest connection was to be a delay of 24-hours, and that via Singapore with one more stop. Thus, a 24 hour flight was now 48-hour flight. I missed my sister’s wedding, due to the sheer mismanagement of Cathay. Even after informing them about my urgency, they did not offer me a different route! When I checked online, I found a connection to Kolkata available which allowed me to reach earlier! On mentioning that to the ground staff, they informed us, it is not from a partner flight; hence they cannot offer that flight! Ground staff did not know how to apply for a Hong Kong permit. Hence, we did not get a Visa, and had to stay in the airport lounge for one whole night. The lounge did not have a place to sleep. In-flight, the flight attendants could not provide me the meal I asked for. They offered me a vegetarian meal, when I specifically asked for a non-vegetarian chicken meal. Thus, during this experience with Cathay, I did get the flights I booked the tickets for, did not get the food I asked for, nor did I get a place to sleep at night. The staff and customer service was also not cooperative at all. The customer support was very negligent, and did not reply favorably to my request. I am a student, and strive hard to make to ends meet. I do not have any extra money to waste on an irresponsible airline, who does not try to attend to their customers. I would discourage anyone to travel through Cathay Pacific due to their poor services.

✅ Trip Verified | New York to Hong Kong. Started with a moody ground crew at JFK during check in. More comfortable flight with longer leg room and slightly bigger in width seat. However Halal food was disappointing. Was given a vegetarian breakfast. Dinner was bland rice with curry chicken and black beans. Food reminds me of army camp food. We were hungry during the long flight. Halal food ia not vegeterian food. I envy other passengers having nice meat in their meal. Staff were helpful and friendly but I felt should have offered more drinks and snacks.

✅ Trip Verified | My first experiences with Cathay Pacific were in economy more than 10 years ago on flights from YVR to Bangkok and NYC. They were such excellent experiences that they became the Holy Grail for good service. However I didn't travel to the Far East again until recently. We booked Premium Economy expecting our previous service to be surpassed. I would still recommend Cathay based on reliability and the competence and courtesy of all their ground and air crews. However the space and meals in Premium Economy left a lot to be desired. I realize that a lot has changed in 10 years but recent Premium Economy experiences on Lufthansa, Air Canada and BA to Europe were much better. The food was awful particularly on the HKG to YVR leg. The menu promised a selection of several wines but only two were on hand and the white was warm. The food was wretched and I'm not one to complain. It was overcooked, cheaply made, unimaginative and served in awkward plastic containers. Absolutely nothing premium about it and if economy is worse then something is amiss with their customer service strategy. I wonder if inconsistency is a problem because we could only book economy of their flight to Hanoi where we were surprised to be served a meal at all and it was better than the ones on the long haul premium flights. The seats were not roomy and the look and feel of the cabin was grubby. The hard-working and pleasant crew spent an unusual amount of time flogging their Duty Free products which made us feel like we were on EasyJet at times. In short, service and style has deteriorated from past experiences. Another factor may have been the over-zealous and officious crew director.

✅ Trip Verified | I took a midnight flight with Cathay Pacific from Hong Kong to London Heathrow which was very full. I was able to change my seat after boarding as the USB plug on my initial seat was not working. The food was pretty good. I was impressed they served desserts twice during dinner and snack time. IFE was with a very wide range of movies which were very new. Seats on 777 were quite fair but I was really impressed with the very sensitive IFE screen.

✅ Trip Verified | Manchester to Sydney via Hong kong. I can only echo other reviews. Service very poor. Towards the end of the flight I felt ill and pressed my button for service 3 Times. Once was acknowledged and promised but no soda water and twice I was ignored. It was only when I reported it strongly that the service manager gave me assistance. Insisting I used the economy toilet which was disgusting this did not help. We were served economy meals which were uneatable (apart from the piece of chocolate). I would not recommend this premium service, premium it isn’t.

✅ Trip Verified | Frankfurt to Seoul via Hong Kong. The flights were really pleasant. Starting off with the ground crew at FRA airport who were nice and helpful. Cabin crew was incredible on all flights. The food from HKG to ICN was pretty bad, on the other flights it was good! Would recommend the airline.

✅ Trip Verified | Kansai to Taipei. This flight a long haul type seat which was 1-2-1 layout. This seat was super comfortable. Also the main course, beef was juicy and tender. I really like the Cathay Pacific service, very efficient and professional. The headphone they offered was really nice.

✅ Trip Verified | Hong Kong to Taipei. This was an excellent flight. The service was nice and detail to every small things. Although it was short haul flight they offer Krug on this flight and Bose noise cancelling headphone set. The main course pork chop was really nice and so did the dessert.

✅ Trip Verified | Cathay Pacific offered good catering service on this flight. The lamb chop was tender and juicy. Also the champagne was really nice. The drink list was attractive. The cabin crew service was very professional. Although the seat in this flight was the regional type, but it was still really comfortable.

✅ Trip Verified | Positifs : Personnel sympathiques à bord, repas très correct et nous sommes partis à l'heure. Négatif : Sièges durs et peu confortable. Heureusement le vol ne durait que 3 heures. Plus que ça, ça aurait été très désagréable. C'est la première fois que j'ai un siège aussi dur. - Positives: Friendly staff on board, very decent meal and we left on time. Negative: Hard seats and uncomfortable. Fortunately the flight lasted only 3 hours. More than that, it would have been very unpleasant. This is the first time I have a seat so hard.