Cathay Pacific Airways

✅ Trip Verified | Hong Kong to Los Angeles. The flight was amazing, although there were one or two bad parts about the experience. Unfortunately, the experience started off terribly. We were faced with an unfriendly check-in staff member. There were additional security checks in place for flights to the US, and they were quick and smooth. Boarding was smooth. Premium Economy cabin for this flight was only 1/3 full. We were able to move around easily. The flight attendants were extremely nice, friendly and approachable and provided excellent service. IFE has plenty of movies to watch. The meal was delicious. We arrived in Los Angeles on time, but my mother had accidentally left her iPad on the seat. One of the crew members ran in and got it out for her quickly.

✅ Trip Verified | Toronto to Bangkok via Hong Kong. The Toronto-Hong Kong sector was overnight and was uneventful for the most part. Cabin crew were professional and attempted to engage with passengers during and after meal service. Catering was consistent, and the Western option for both dinner and breakfast were of adequate portions and were tasty with no flavour too overpowered. However, the ice cream was almost liquid when received. Flight departed on time and arrived Hong Kong 20 minutes earlier than schedule. Hong Kong to Bangkok sector also on a 3-class 777-300ER. Similar to the long haul sector, cabin crew were pleasant and professional. Flight departed Hong Kong 15 minutes late but arrived Bangkok on time. Overall, though components of the catering deteriorated, Cathay Pacific provides a flexible and reliable service and I look forward to the return trip with them soon.

✅ Trip Verified | Are standards slipping? Had a very inconsistent flight flying from London Heathrow to Hong Kong. Check in was professional but had to ask at reception if someone was available to take our orders for breakfast at the fantastic restaurant in First Class Lounge. Food was just ok. Boarding was professional. Then everything went downhill. Indifferent crew and dreadful food. One option of starter with a salad but no dressing was served with it. Rice with main was very hard. Crew did not offer to top up drinks or offered more bread. I asked for a mid flight snack and the noodle was still hard so asked for rhe burger which was actually very good. Breakfast option was also excellent but I was not offered coffee or hot drinks and for some reason I was ignored by cabin member who served people around me. The cabin service director, who after I complained about the robotic, unprofessional and indifferent service, came to see if all was ok, was horrified I was ignored. Seat is spacious but very very hard so best to ask for another duvet as use a a mattress. It does wonders. I love Cathay but was seriously let down on this trip.

✅ Trip Verified | Flew London Heathrow to Hong Kong with Cathay Pacific. Excellent flight experience. Check in counter was efficient with a very short queue, although the place was 90% full. The new Airbus A350 was really nice. TV screen was larger than the equipment on other airlines, with a new IFE system which was very user-friendly. Food was fair, but I could manage to get an extra meal as I was quite hungry. The new equipment was nice and clean and the flight arrived Hong Kong well ahead of schedule. I was really impressed with the new A350.

✅ Trip Verified | Bahrain to Hong Kong via Dubai in September 2016. Excellent value for money and great service, food and in-flight entertainment. The flight was comfortable, one of the flight attendants allowed us to change our seats to the priority ones that are just in front of the toilet (Dubai to Hong Kong). The cabin crew from Bahrain to Dubai were not the friendliest and they seemed to be trainees. The food and the programming were in point.

✅ Trip Verified | Hong Kong to Paris CDG. I am a little bit skeptical about Cathay. It is clearly a top airline and perhaps their CDG-HKG-CDG route is not highly strategic. HKG airport lounge first class lounge is far away from boarding gate. No announcement was made of the flight delay, and as you are not escorted to the plane (this service is standard procedure for some airlines) you end up waiting before a closed boarding gate! Luckily there was a closer Business class lounge (named the bridge I think), which proved perhaps more comfortable than the First class one. I decided to have them wait for me and didn’t move until they called my name (I was naughty but it was very late). The seat is extremely comfortable. Once transformed into your bed, it is very large. A special mention for the pyjama. Flight attendants were very nice. The night ambiance of the plane was standard and I missed the privacy of Air France curtains or Singapore airline sliding doors. Breakfast was not memorable but I am very picky with breakfast.

✅ Trip Verified | Hong Kong to Milan. A mediocre economy flight. The seat was pretty comfortable as CX standard even if my charging port was not working and the entertainment selection good. On the other hand the meal was the worst part of the flight. The menus were distributed, but only one to be shared each 3 passengers (saving on paper?). Food was boring looking and not in a great quantity. Bread not very well heated. What is worst is that they serve filtered water from jars. Breakfast of congee or eggs with sausage. I believe that CX catering is most boring and predictable. Service was efficient but very cold. Next time I would consider flying with EK or QR. Despite the flights are not direct they are more enjoyable and much cheaper. 4 Hours more travelling are worth if you enjoy the experience more.

✅ Trip Verified | Hong Kong to Manila. I was quite elated that my husband purchased tickets from this airline since it was a reputable carrier known to me whenever I travelled during my early teens. I ended up disappointed. They only open air con when the plane flies. The engine was noisy. They only served a sandwich wrap for food. Juices will only be served if you ask. They don't offer condiments. I will give it a 3.5 star since we got the flight on sale and we arrived safely

✅ Trip Verified | Singapore to Hong Kong on CX710. I thought Cathay Pacific was a good airline but this trip proved it wrong. The fare was expensive it was one of my worst flight experiences. My seat did not recline which was a big let down. The food choice was limited. On my flight, the meal that they were serving were omelette and seafood porridge. I wanted the omelette but by the time meal delivery got to my seat they they had run out of omelette. The flight attendant said that she would try to see what she has and give us more food to compensate but we didn’t hear from her again. The meal service took a long time. The inflight entertainment had so little choices. The screen was not very responsive. I pressed the crew call button and it took a long time for crew to respond.

✅ Trip Verified | Flew Osaka to London via Hong Kong. I heard good things about Cathay Pacific but this proved to be an unpleasant experience. I ordered vegetarian meals which were not supplied because the airline changed my seat at the last minute so someone else got my meal - instead I was given a pot noodle. Then on the HK London flight the plane was filthy and shabby. Again no vegetarian meals - for breakfast, the stewards heated up a chick pea curry which was obviously leftover from another flight and pretty rank at 4am. One of the toilets was out of order so people had to queue for ages. The pillows and blankets were disgusting. Horrible!