Cathay Pacific Airways

✅ Trip Verified | Paid considerably extra for Premium Economy ticket. Seating comfort and inflight entertainment system is fine but still compromised when seat in front is reclined. That's it. That is all you get extra for the big price difference between economy and so called premium economy. Extra inflight services and attention from cabin crew non existent. Not offered a single service of any kind throughout the trip apart from the regular meals. On one occasion tray was removed without offer of tea or coffee. Ran out of dishes on the menu offered economy meal instead which was terrible. Have seen better inflight service on a package holiday flight. Lesson learned - Do not fly Premium Economy, it is not worth it. Would not recommend this airline to anyone.

✅ Trip Verified | Los Angeles to Chennai via Hong Kong. The flight was on time. The inflight service was average. I had a wheelchair request when the tickets were booked (at the airline website) and still, I did not get it for my connection flight at Hong Kong. It was a pathetic situation as there was more than 10 passengers waiting and finally one service person comes with a single wheelchair, collects our hand luggage and walks us to the Gate of the connecting flight. After walking, my knee was swollen and I could not walk upon landing at my destination. I had faced the same problem when I came from Chennai to Los Angeles and wanted to be better this time. No change. Even worse is the assistance you get at Hong Kong don't even speak English. I am not sure how and why? I am also not sure if this is some kind of step-motherly treatment. Long time ago this airline used to be good. I would not recommend this airline. Typical attitude. Very unfortunate.

✅ Trip Verified | Bali to Gatwick via Hong Kong. This airline has to be the worst airline I have ever been on. The cabin crew spoilt the journey for me and my partner. They were rude, miserable and uninterested. You did not see any crew apart from when it was meal time which was so disorganised. If you wanted another drink apart from your meal one you had to get up and walk to the back where all of them were standing around chatting and laughing to ask them for one but only a small amount of water was offered. I tried to be helpful with our dinner trays and was told not to do it again as it was not helpful! When I was putting my hand luggage up in the locker a stewardess barged past me making me fall into the seats. The list goes on and on. I think it says something about the airlines attitude to their passengers, that only first class and premier fliers are welcomed onto the plane in your PA announcements. I would guess that economy passengers make far more income for the airline as a whole and maybe you should consider treating them with a little more respect.

✅ Trip Verified | Singapore to Hong Kong. The Boeing 777-300ER is usually reserved for long distance travel, the seat was quite comfortable. From check in at terminal 4 Changi till landing in HKG was pretty smooth. Terminal 4 had a different security procedure than the other terminals (liquids out, laptops and iPads in!). Service was pretty good, I was recognized as an emerald member which to me shows that the crew are diligent and attentive. Food was usual for economy but I liked the ice cream touch at the end. Entertainment system on board has the latest movies and even some unique chinese films I thought. There was no WiFi in the plane. I will fly them again.

✅ Trip Verified | London to Shanghai via Hong Kong. The first-class cabin, with just six seats, is great. The wine list, led by Krug, is excellent, though short. The on-board service is attentive and generally excellent. After you kick off the meal with caviar, the food is disappointing. I realize that preparing food in the air presents particular challenges, but I don't know why airlines serve overcooked and underseasoned dishes. My main gripe with Cathay is with the ground service, which is non-existent. The First lounges are hard to find and not worth the trouble as the service and food are limited and worse than in business. For goodness sake: Even at the home airport of Hong Kong, there was no help with finding how to transit or to find the lounge. The low point for me was when I finally found the right place to transit, I was sent back to the CX desk because my boarding pass wouldn't scan. (The onward business-class flight from Hong Kong to Shanghai was excellent.) Next time, I'll fly business.

✅ Trip Verified | Hong Kong to London. Awesome experience, we got upgraded from Premium Economy. The seat was comfortable, loads of legroom, lie flat beds, warm blanket, very attentive service and lovely food. In flight entertainment was great (including 3D golf!). Very helpful crew, just the right level of personalisation. Such a memorable experience, would recommend this airline.

✅ Verified Review | I flew Cathay Pacific last Feb from Hong Kong to Tokyo and was looking forward to their new A350 from Newark to Hong Kong. The airline boarding experience was chaotic. The on board ambiance and professional service was outstanding. The aircraft is truly wonderful. The economy seats were nothing short of dreadful. They have to be the narrowest seats on any airline. I managed to book premium economy on the return flight which proved to be outstanding, I guess in reality Cathay is offering coach and steerage. I will fly them again, but will save my pennies for the essential upgrade.

✅ Verified Review | Boston to Hong Kong. With a flying time of 15.45 hours this is one of the longest routes in Cathay Pacific's network and I was bracing for the worst as I was going to travel in economy class. However it turned out to be a very pleasant experience thanks to the hardworking and friendly crew. Dinner was served shortly after take-off and a couple hours later there was a snack-service with cup noodles. The western style breakfast served two hours prior arrival was tasty and plentiful. What impressed me the most on this flight was how well-groomed the crew appeared, even after having been on duty for more than 14 hours. I stepped off the plane feeling refreshed and ready for a full day of duties ahead. This was Cathay Pacific at its best.

✅ Verified Review | Kansai to Bangkok via Hong Kong. Check in at Kansai was quick and efficient as was security priority line. After having a look around the shops proceeded to the lounge and although quiet the 3rd party lounge used by CX is nothing special. Boarding from gate 3 on to a clean aircraft although appeared a little old configured in 2-3-2 reginoinal business class was comfortable enough for this flight, seat 14A had enough room to relax pre departure drinks etc provided. Once airborne a full meal service offered which was very good and enjoyed by both myself and partner. Managed 2 hours sleep during the 3hr 30min flight arriving in HKG on time. Used the CX Bridge lounge during the 2hr transit which was very nice with good food offering showers etc. Flight to BKK boarded from gate 31 a pretty old looking regional 777 but clean flight was full but again pre departure drinks and towels offered departed on time once airborne a lunch was served which wasn't as good as the first flight but okay. Arrived BKK a little late but otherwise 2 very nice flights with great service from ground and air crew I will be looking to use CX again long haul when I travel again.

✅ Verified Review | Bangkok to Hong Kong. This was part of a connecting flight to Boston. Cathay changed aircraft type on this route to an A330-300, a two class version with no Premium Economy class( which I had booked ), only business (regional class business) and economy. I was happy to learn that Cathay reassigned me to a business seat, and provided me with business class lounge access in both Bangkok and Hong Kong, all without me asking. The online and ground communication were great. The service was great. Staff were professional and courteous. The flight was 2.5 hours, but a full meal and drink service were provided. Their regional class business seat is far better than US domestic first or business class product. However, you still have to climb over your neighbor to access the aisle.