Cathay Pacific Airways

✅ Trip Verified | Flew Bangkok to Toronto via Hong Kong. Bangkok Check-In was smooth and professional. Staff informed me of a possible seat upgrade and asked for my seat preference if upgraded. Cathay's lounge in Bangkok was fairly chaotic, as a British Airways flight was delayed and hence resulted in a higher volume of number of people. Bangkok to Hong Kong on a 3-class A330-300. The flight was full and quick, flying time was 2 hrs 9 minutes instead of usual 2 hrs 30-45 minutes. Crew were mostly Thai and were extremely pleasant over meal service, showing Thai hospitality and Cathay's core value. Otherwise, flight was uneventful and the plane arrived Hong Kong earlier than scheduled. I had booked an itinerary that would require an overnight layover in Hong Kong. Heading to the lounge, the staff was welcoming and informed me the lounge would close at 12.30am. I visited 3 lounges and I found the Pier to be the most suitable for a nap as there is a nap area. I returned to the lounge at 5.30am, when it reopened, prior to my flight to Toronto. Hong Kong to Toronto on CX828. Once again a full flight in Economy and I was upgraded to Premium Economy for the flight. Seat next to me was empty. Amenity kits, headphones, a blanket and a pillow was placed at the seat prior to boarding. Seat provided extra legroom that would normally be found on bulkhead Economy seats. The seat storage was adequate and the focus on details was truly amazing. Tray table was easy to operate and was of a good size to fit a laptop. Flight departed Hong Kong slightly late but arrived Toronto half an hour ahead of schedule. The crew on this flight were pleasant, offering several round of drinks throughout the flight. However, despite all the positives, the biggest let down on this trip was catering. Especially on the Premium Economy sector, I chose the western option for lunch and the mashed potatoes were soggy and grainy. Dinner was standard, but for the most part, meal was similar to that of Economy's. Although the plus is getting actual metal cutlery instead of plastic ones. Overall, an average experience. I would still fly with them, given their flexibility and frequency of flights I have mentioned in my previous reviews.

✅ Trip Verified | First time flying Business Class on the A350-900. Same herring bone layout as the B777, which I think is the best layout as all the seats have aisle access and means you're not having to step over people to get out of your seat. The seat in design terms is pretty much the same as the old product, which is a great, why change something if it ain't broke, but obviously with a better resolution screen, updated handset, and a couple more storage holes. However, my only gripe about the A350 is that the headphone sockets now only takes a 2 pin adaptor of which strangely one is 2.5mm and the other 3.5mm. Hence my Bose QC35 no longer work - first world problems right? Cathay or Airbus please work with Bose to sort this out! I noted on this flight that the crew did not give out the full evening meal i.e. missed out dessert and cheese board. Plus the crew weren't as attentive or proactive as expected from Cathay which was a first for me as I normally praise Cathay staff.

✅ Trip Verified | I have always flown Cathay (B777) from London Heathrow, mainly because of Cathay's superb lounge in T3. However this time I thought I'd try out Cathay's Premium Economy Class on their A350-900 from London Gatwick. While at Gatwick's South terminal and being a One World Sapphire member I got to use BA's lounge and the First Class lounge at that! To be honest I was really disappointed and not a patch on even Cathay's business lounge at Heathrow. Moving onto the flight. The new premium economy was superb! The new darker colour scheme made the seat feel cosier, modern and sleek. The seat was comfy, in fact it was the first time I've actually had a proper sleep on a premium economy seat. The noise levels are definitely lower than the B777 and certainly noticed my skin and throat didn't feel dry with the new air filteration system. The updated IFE with a wider screen than the B777 is probably one of the best on any airline and, in my opinion, far better than compared to Emirates. It was easier to navigate through and just worked (a month before, I took a return Emirates A380 flight from LGW to Dubai and on both legs the IFE stopped working!). My main gripe with the new A350 is that the headphone sockets now only take a 2 pin adaptor where one pin is 2.5mm and the other 3.5mm - hence my Bose QC35's adaptor no longer fits which was really annoying. I even enquired with Bose to see if they had a suitable adaptor which they didn't - so really bummed about that - if Cathay can provide a suitable adaptor I'd be really happy! I really shouldn't complain about the food on Cathay anymore after sampling the awful food on Emirates. Staff were, as you'd expect from Cathay, to be professional and courteous. All-in-all an enjoyable flight.

✅ Trip Verified | Hong Kong to Auckland. Have flown Cathay Pacific a couple of times and love the service. On this flight we had the A350 aircraft, it is quieter than the Boeing 777. The seats are the same as the boeing 777 basically. The service in business class is very very good, better than other airlines we have flown with in both business and economy. The staff seem to go that much further.

✅ Trip Verified | Los Angeles to Hong Kong. I was notified of the delay by 30 minutes the night before my scheduled arrival. When I board the aircraft, the crew has already been so annoyed by people moving around that they used a relatively unfriendly tone asking passengers to get settled down. Fortunately, their attitude improved after departure. The inflight food has a god taste, and the cup noodles provided between meals is hot enough. However as this a 16-hour flight, the crew provided a second meal at the middle of the flight, in the addition that many passengers have consumed their cup noodles before the second meal. This results in a poorer feedback of inflight food. The airline should consider providing a lighter meal or snacks at the middle of the flight. The inflight entertainment is ordinary. Generally the flight has been delayed by 1 hour and no apology has been made.

✅ Trip Verified | Hong Kong to San Francisco. This flight shows a significant improvement of the airline. The cutting-edge aircraft did provide a quieter cabin, A350 of Cathay Pacific shows a wider length between rows compared to Boeing 777 so that tall people can also feel the comfort. The inflight entertainment provides an effective touchscreen and a wide range of movies, while the food is also of high quality with choices and good taste. Movenpick ice cream is with dinner too. The cabin staff is so kind and willing to serve, with a smile on their face throughout the whole journey. The only problem is that the WIFI should somehow made complimentary to all people, say for 15 minutes or 10 MB, but this is not a problem for me.

✅ Trip Verified | Hong Kong to Vancouver. Since Cathay has A350 I decided to transfer in Hong Kong to experience this fantastic aircraft. When I was boarding, I was attracted by its beauty, wonderful shape with the wonderful new livery. As I expected, 1-2-1 configuration for Business Class, which was really comfortable and you can have enough privacy when you are sleeping or working. In addition, there's wifi service on the A350, which may cost you $20 for whole flight, it's really useful when you want to keep in touch with your family even above the clouds! As its introduction said, this aircraft is very quiet that you can rarely hear the noise. Perfect design of the seats made me have a sweet dream on a tired long haul flight. If you ask me to mark this flight, I might give 99%.

✅ Trip Verified | The 777-300 in business class on Cathay Pacific used on long-haul routes has excellent seats in 1-2-1 configuration. I flew on Feb 16 out of London on a plane with a pretty light load. Cathay is easy to deal with at the airport - no hassles with electronic boarding passes, lounges work fine, boarding process very smooth. The experience on the flight is excellent as well - good crew, decent food, excellent seats. There is nothing in particular to complain about - the seats may not be as wide as Singapore, the crew may not be as attentive as I have found on China Southern, the plane may be older than others - but this is a very solid airline with an excellent product. From Hong Kong to Singapore the plane used was also a 777-300 but with a denser short-haul configuration in business. The seats did not go flat or even angle flat but the design is more modern than traditional business bucket seats. Again the service is first rate and the way Cathay approaches things quite excellent. There was no wifi on either segment and the outlets did not work on the second leg.

✅ Trip Verified | Whenever I fly Business with Cathay Pacific it has always been a pleasant experience from their Check-in station to the actual flight and even to Check-in baggage retrieval. This flight from Shanghai to Hong Kong was no exception to this excellence with special mention to the efficient staff at the check-in station in getting us through the process with the least amount of fuss.

✅ Trip Verified | Toronto to Bangkok via Hong Kong on Chinese New Year. Flight from Toronto was surprisingly relatively empty for a transpacific Cathay flight. Cabin crew were pleasant were quick to respond to requests. Seat is wide and feels spacious, yet for a bulkhead seat, a 9 inch IFE is quite small. Movie selection is diverse and kept me occupied for the 15-hour flight. Catering was consistent, flavours not bad. However, since the flight left Toronto in the afternoon, lunch was served right after takeoff, but dinner was then served midway through the flight instead of prior to arrival, which is slightly odd. None the less, flight departed Toronto and arrived Hong Kong ahead of schedule. Hong Kong to Bangkok on a 2-class A330. Contrary to the Toronto flight, this flight was full. Pushback in Hong Kong was on time, but it took such a long time to receive clearance for takeoff from HKG that the flight arrived Bangkok 20 minutes late. Not the airline's fault. Deplaning in Bangkok was by stairs, which was odd for a CX flight. Crew were mostly Thai and were extremely pleasant throughout the 2.40hrs flight. Bags were quick to arrive. Overall, standard service and I look forward to using their service again.