Cathay Pacific Airways

Customer Reviews

5 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1442 reviews
7/10
5 star Skytrax Rating
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2/10

"a hyped up airline"

(India)

Trip Verified | Good points - Seats, Check-in experience. Bad points - Food (only 2 meals provided during 14 hour long journey), very few vegetarian options. For my first leg flying from Delhi to Hong Kong, the departure time was 1am and the first refreshments came 2 hours post take off. I reached Delhi airport at around 10 pm so I had to stay hungry the whole night. Furthermore, no socks, toothbrush, or eye cover for sleep were provided. Lastly, this airlines cabin crew are the rudest crew I have ever come across, keeping in mind I have travelled to over 15 countries. They focus mostly on business class passengers. I think Cathay Pacific is a hyped up airline.
AircraftBoeing 777
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteDelhi to Toronto via Hong Kong
Date FlownFebruary 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
4/10

"surly unfriendly crew"

(United States)

Trip Verified | Ho Chi Minh City to Chicago via Hong KongThe interior of the cabin appears a bit used. Seats are narrower than Singapore Airlines although I like the ability to flatten the seat without assistance. Video monitor is clear only from one very specific angle and height. Food is fair for business class. The worst part of the experience is the surly unfriendly attitude from the flight attendant crew. This is the second time I have flown Cathay Pacific and both times have received unfriendly service. When I went to the bathroom while the seat belt sign was on, I was told to "go sit down" like a child being scolded, even though there is no turbulence and at least 4 other customers had gone to the bathroom immediately before me with no hassle. I had to insist that I had to use the toilet before the flight attendant would let me pass. The service, by contrast, on my flight in the other direction via Singapore Airlines was perfection, the reason why they are consistently at the top of the list. The flight attendants were friendly, graceful, helpful, and attentive to all customers equally.
AircraftBoeing 777
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteHo Chi Minh City to Chicago via Hong Kong
Date FlownFebruary 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
9/10

"Overall great experience"

(United States)

Trip Verified | Bangkok to New York via Hong Kong / Vancouver. Great staff on ground and in air. On my previous trip to NYC it got canceled due to airlines fault and was given compensation and rebooked via another airline (Etihad via Abu Dhabi), during whole process was shown respect and patience, can't be easy dealing with hundreds of angry travelers screaming but ground crew did an amazing job. On this flight: the check in process was quick and efficient and boarding was organized and fast. We left 10 minutes ahead of schedule going to Hong Kong on the A350. The connection at Hong Kong was alright, nothing special. The next segment was to New York JFK via quick stopover/security screening in Vancouver. During this flight the seats were very comfortable for the 12 hour flight and entertainment had plenty to chose from. The meal service was some of the best I've experienced and was offered snacks and drinks throughout the flight. The crew were very attentive and quick in their service. Overall great experience with Cathay Pacific!
AircraftA350 / Boeing 777-300ER
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBangkok to New York via Hong Kong / Vancouver
Date FlownJanuary 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
8/10

"pleasant start to the flight"

(Hong Kong)

Trip Verified | Manila to Hong Kong. The flight was ready and departing on time. The ground staff did a great job managing the priority boarding making it a very pleasant start to the flight. The food could, however, have been better than the one choice sandwich option.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteManila to Hong Kong
Date FlownFebruary 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"timely information was excellent"

(Hong Kong)

Trip Verified | Hong Kong to Manila. Flight, unfortunately, was delayed which can happen in a busy airport. The constant and timely information was excellent. The staff proactively helped to get me on another flight and everything worked out fantastic. Food could have been better than the one choice sandwich.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteHong Kong to Manila
Date FlownJanuary 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
2/10

"ridiculous and unacceptable"

(Singapore)

Trip Verified | I will be taking Cathay Pacific flights to Osaka from Singapore on 16 Feb to 1 March 2018. For this I will be taking four flights altogether. I booked the ticket on 8 November 2017 which showed that all flights were on the A350-900 except for the Osaka to Hong Kong leg which was on a Boeing 777-300. Excited to try the new A350 from CX but now they changed all the flights to a B777-200 and B777-300 with seats configuration was 2-3-2 while A350 is 1-2-1 configuration having another passenger sitting right beside. No more privacy and comfort. Complaints have been made but no answer was given, his is ridiculous and unacceptable. I will not taking CX flights again.
AircraftBoeing 777-200 / 777-300
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteSingapore to Osaka via Hong Kong
Date FlownMarch 2017
Value For Money 12345
no
9/10

"crew was not that friendly"

(Hong Kong)

Trip Verified | Bangkok to Hong Kong. Cathay operates its own lounge in Bangkok as well, it was still in very high standard though it was worse than those in Hong Kong, where you can find some Thai food and Chinese cuisine, and the ground staff was very friendly and paid attention to details. The flight experience in this Boeing 777-300 aircraft was fair, the cabin was equipped with the regional business seat without a flatbed, but the legroom was still spacious. The flight was delayed for like 45 mins even though the weather was fine. The crew was not that friendly that Cathay used to be. Inflight food was great, the company's lunch/dinner menu was always better than the breakfast. However, the 777-300 lighting was too yellow which makes the cabin looks a bit worn out.
AircraftBoeing 777-300
Type Of TravellerFamily Leisure
Seat TypeBusiness Class
RouteBangkok to Hong Kong
Date FlownFebruary 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"the seat was comfortable"

(Hong Kong)

Trip Verified | Hong Kong to Bangkok. Really impressed with the lounge in Hong Kong International Airport, The Pier. This was the most excellent lounge that I had never been. The drinks selection was really great with Chinese tea to alcohol. This was also my first time on A350 business class. The cabin was really quiet and the seat was comfortable with a flatbed even on this short haul flight. However, there was a damaged seat right next to me even in this brand new plane. The inflight entertainment was great with wide range movie selections. But the breakfast in flight was a bit plain where this was the only thing that should be improved.
AircraftA350-900
Type Of TravellerFamily Leisure
Seat TypeBusiness Class
RouteHong Kong to Bangkok
Date FlownFebruary 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
4/10

"food and wine on board is abysmal"

(United Kingdom)

Trip Verified | Flew Hong Kong to London Heathrow. I cherished flying with Cathay but this trip left me wondering whether I would ever travel with them again. Their lounges and seats are the best but the food and wine on board is abysmal. My experience was seriously clouded also by having to secure my dinner table with a tape and been told my agents before boarding that the table could not come out (which was not true) who then asked me if a wanted to move but completely ignored the fact that I was travelling with my partner who was not offered alternative seat in a not very busy cabin. One selects a particular seat for a reason and it is rather odd they ignored my partner as we were seated behind each other. The cabin crew hardly smiled and food from a supermarket would be better than what was served. A starter of dinner before landing was a plate of cut fruit. This in incredibly mean. The main (confit of duck) was as cold as ice. Cathay is going through a hard time but by serving supermarket type food they are telling loyal customer like me to look elsewhere. One flies with them because their fantastic lounges and spacious but no comfortable seats (I put a duvet on the seat to make it comfy, otherwise It is as hard as rock) but not for their food and wine. The new entertainment system is confusing to use. It is not user friendly.
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteHong Kong to London Heathrow
Date FlownFebruary 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
2/10

"haphazard and unsatisfactory"

(United Kingdom)

Trip Verified | London Heathrow to Perth via Hong Kong. You learn a lot about a business when things go wrong. I've learned today that CP struggle greatly to deal with difficulties. My premium economy flight was originally scheduled for 17:15, to Perth via Hong Kong, but was subject to repeated delays until my connection was under threat. The people in the lengthy queue at the desk informed me the flight was unlikely to leave and that staff were rebooking people to other flights, even other airlines. I waited for more than two hours in the queue, eventually to be told that there were two options available . I could take the first leg in the 5 hour delayed original flight, with no onward connection available until 24 hours after the original, resulting in a full day delay. My other option was to fly another airline, to Sydney via Singapore, with a lengthy wait there until a connection to Perth, the latter leg in economy and around 14 hours delay. No upgrades were offered, despite those delays and the inconvenience. I asked about being upgraded and was very reluctantly offered business class on the first leg only, on the first option. That, apparently, is the very best they could do for me. During the conversation I was invited to explore other routes and options myself online if I thought I could do better, told that I should appreciate that they hadn't deliberately planned this disruption and informed that they were dealing with lots of people in the same situation - as though I was somehow not appreciating fully their problems and being rather selfish in the circumstances. I won't be flying with them again after this trip And I'll be spreading the word around our Australia-based business - not because they had a problem with my flight but because their response to it was haphazard and unsatisfactory.
AircraftBoeing 777-300ER
Type Of TravellerBusiness
Seat TypePremium Economy
RouteLondon Heathrow to Perth via Hong Kong
Date FlownJanuary 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no