Cathay Pacific Airways

✅ Trip Verified | I have been travelling with Cathay Pacific for more than 10 years. On the flight Hong Kong to New York, I only asked for cup noodles once. But the flight attendants insisted that I asked for cup noodles multiple times. I wanted to get a water bottle but none of the flight attendants bothered to respond to me. What kind of service is this? For a flight that is 17 hours, two meals is not enough. I feel hungry travelling for a long period of time.

✅ Trip Verified | Flew Hong Kong to Perth. Cathay Pacific separated myself and my partner even though we arrived at the airport more than 4 hours before our flight. We requested to be seated together and they told us they would arrange it for us. This was a lie. By the time we got to the gate to check we were told they would not be able to arrange the seating so we could sit together because they would not request to swap another solo flyer to consider swapping with one of us. As an anxious flyer this airline definitely is worth avoiding. Uncompromising. Dispassionate and rude. After being lied to several times by the airline with what would be a reasonable request I highly recommend taking another airline. In terms of feedback and dispute resolution. This is a take your money and run airline. Not the world class airline it reputedly used to be. I have had significantly better flights on China Southern Airlines which runs comparable routes from Australia.

✅ Trip Verified | Flew Cathay Pacific from Hong Kong to Auckland. Not exactly what I expected from a '5 Star' airline. There was enough space from the seat in front, but the seat was very narrow! Meals were acceptable considering the class flown. Flight attendants were almost non-existant during the flight, very poor service in premium economy! They appeared to be more concerned with keeping the economy passengers happy!

✅ Trip Verified | Managed the flight out ok but the trip back was awful. To start with Hong Kong being a relatively new airport we thought would be good - nothing but plastic seats to sit on and very large windows (30ft high at a guess) which acted like cold air waterfalls. We were cold and there was no heating we could detect. Cold on the plane as well - we travelled all the way back with our winter coats on. Then came the message that they did not have sufficient evening meals on board so sitting at the rear of the plane we had a breakfast instead - which was not good shall we say. At breakfast time we declined the meal (once was enough) and waited until we arrived at Manchester for some food. I have travelled with Cathay Pacific before when I was working and had business class seats and had no complaints. CP have in my estimation gone way back in standard. If we travel to NZ again we will go via Singapore with Singapore airlines - been to NZ with them a few times and they are much better - no complaints at all.

✅ Trip Verified | Brisbane to Hong Kong. Me and my husband flew with Cathay Pacific in January this year for the first and definitely the last time. We were expecting good quality, fresh and well equipped planes on our trip to and from Australia. Instead we found ourselves in old, obsolete, and dirty planes with super old seats and monitors. What was most appaling though was the fact than on both our trips the pillows provided appeared used. On the way to Australia the pillow was covered in someone's hair, on the way back it was dirty with powder or foundation. My husband's pillows had some dark spots and smelled. Upon complaining the staff was very apologetic but not surprised at either of the occasions. The seats are very small and there's extremely limited legroom - my husband, who is over 190 cm high didn't fit into the sit, it never happened before on planes on such long distances. Will never choose this airline again.

✅ Trip Verified | After extensive delays with no communication from ground staff, we boarded our Bangkok to Singapore flight. There were about 60 of us total on an Airbus 350 that held five times that many people, so everyone had plenty of room to spread out. The 350 is a great aircraft, and it took me less than 5 minutes on board to figure out that I wanted my next trans pacific flight on one of these-they're quiet, spacious, and high tech. From the reclining seats that slide forward to make life easier on those behind you to the headrests which seemingly defy the laws of physics (they fold in-and out) the attention to detail is superb. The tray tables have a tablet stand, and the personal space in general had more functions than I could figure out. Cathay service onboard really doesn't need another glowing review-it was superb as expected. Meals were excellent and served promptly, trays were also collected promptly as well after the meal. The inflight entertainment is really top notch, though the screen is a bit jumpy as you scroll through. For those of us with terrible hearing, the volume is adequate without being turned up too high-it helps that the plane is very quiet at cruise altitude. Make the effort to fly this plane and Cathay if it's going where you are.

✅ Trip Verified | Flew Hong Kong to London with Cathay Pacific. The menu option read exactly "Mushroom fusilli and tomato concasse", however it was just one small mushroom sliced 5 times garnishing pasta with a tomato sauce. I believe "tomato concasse" would normally be crushed tomatoes. No sign of that. The menu option was, Stir fried egg noodles with chicken, vegetables and 2 dumplings. However the amount of chicken and vegetables could be held on one tablespoon. It was essentially just stir fried noodles. The dumplings were small but good. I understand I was flying economy and wasn't expecting Haute Cuisine, however using fancy words to describe something so substandard is just wrong and leads to disappointment when other menu options could have been chosen. The wine was nice but one small glass was less than some other airlines serve. Other aspects of the trip were really good including the plane and service etc. However it would have been good to be able to select a seat and not have one automatically allocated as someone taller than 6 foot could be uncomfortable in a 78 cm pitched seat.

✅ Trip Verified | Hong Kong to Melbourne in May 2017. As we were in transit, we went straight to the boarding area. Boarding was no hassle. The cabin crew were excellent. Attentive and service with a smile. Food and drink were excellent. The amenity bag was useful. The inflight Entertainment with a wide variety and the latest film releases, headphones were excellent. Our baggage was available soon after our disembarkation at Melbourne Airport.

✅ Trip Verified | Hong Kong to Manila. I was expecting a lot from Cathay Pacific, but it fell short of my expectations. The seats on the plane were old, uncomfortable and very tight. The food was so so. The entertainment system was very unresponsive and the screen is small. The blankets were only given when requested. Ground crew review was mixed. It depends maybe on the personality of the person. Crew in the Philippines and Korea were a lot more friendly and accommodating than in HKG.

✅ Trip Verified | Jakarta to Hong Kong. New aircraft with comfortable seats and well-functioning entertainment system. Staff were very helpful and service minded. The movie selections and the headphones could however have been better. But overall a good travel experience.