British Airways Customer Reviews

7/10

"questioning my loyalty "

Mike Palmer (Canada) 7th January 2016

Avios points flight to London from Toronto for Christmas in Business class. Slow queue for check in though given flying just Christmas there were a lot of people and luggage to be fair. The BA club lounge at Pearson remains well run and clean. Too few toilets and a really unimaginative wine selection being the only issues. Onboard, the usual slow service taking coats (I had to ask), papers, drink, menu amenity kit - very random and fragmented delivery by an assortment of crew. The meal service was fast with drinks served first. The evening meal was average at best and overcooked, with the tray delivered with the starter and dessert already on it with the hot entrée dumped on the tray and that was it. Had to ask for cheese and a second coffee. Across the piece, you can see the cuts and money saving British Airways are making to business class. Even now - the two posh chocolates have been replaced by a unwrapped chocolate finger, no flower in the toilets, no drinks offered after dinner. The list goes on! Breakfast was nothing special with an egg and bacon muffin which is at least edible (unlike the previous bacon baguette.) Reasonable entertainment choices. Crew were the usual indifferent long haul "I'm here as a favour to you all" with little rapport or effort in delivering a world class service! I think the main problem British Airways have is a dated cabin product. The ying yang seating in it's day was innovative and one of the first lay flat beds. Now, crawling over a stranger to reach the isle, being bumped by people and carts if you're on the aisle, and a lack of storage space mean that the BA product is way inferior to Air Canada and a lot of the middle eastern carriers. My loyalty is now being tested and with the constant devaluing of the Executive Club benefits including mileage flight availability and cost I am now questioning my loyalty to British Airways.

Aircraft	Boeing 777-200
Type Of Traveller	Couple Leisure
Seat Type	Business Class
Route	YYZ to LHR
Date Flown	December 2015
Seat Comfort	12345
Cabin Staff Service	12345
Food & Beverages	12345
Inflight Entertainment	12345
Ground Service	12345
Value For Money	12345
Recommended	no

8/10

"better than Club World"

C Kay (United Kingdom) 7th January 2016

London to Mexico City return flights on British Airways for me and my partner using Avios and an Amex companion voucher. The flights were on time, seat very comfortable, entertainment decent, and the food and drink was of significantly better quality than its Club World equivalent. Cabin crew on both flights were excellent.

Aircraft	Boeing 747
Type Of Traveller	Couple Leisure
Seat Type	First Class
Route	LHR to MEX
Date Flown	January 2016
Seat Comfort	12345
Cabin Staff Service	12345
Food & Beverages	12345
Inflight Entertainment	12345
Ground Service	12345
Value For Money	12345
Recommended	yes

1/10

"they are old planes"

E Eyre (United Kingdom) 7th January 2016

Las Vegas to London with British Airways was awful. We were in first class, travelling with 2 young children and wanted to put them to bed on this long flight, and we had booked a row of 4 seats so we could sleep one child one adult. We check in at first class which was delayed, as they are busy and have moved some economy passengers to the first class line to speed up things. Then we are told one of our seats has been moved, the staff are unsure as to why and will rectify this immediately and bring my boarding pass to the lounge. An hour later I go to the check in desk as nobody from BA has been bothered to come - I am then told, actually your seat is broken nothing we can do, and its now my problem. This seat is in the middle, therefore it means either one child alone on the otherside of the cabin or the 2 children together behind me and my husband alone the other side of the cabin. No other options and British Airways are not prepared to ask anyone to swap seats so we can sit 2 together on different rows. We kept the children together behind me, obviously meaning I could not sleep the whole flight and my husband was alone. Then the lamp on my childs seat malfunctioned and was on full beam the whole night flight keeping one of them awake - the attendents were unable to override the light - seriously. They did offer to seat my child at the front of the cabin in a different seat, alone surrounded by strangers or to move me to the front which would have left my children completely alone. On out outward flight from London to Vegas one of our seats also malfunctioned and the tv etc went down for the entire journey - nothing the cabin staff could do then either. Apparently they are old planes! We are still waiting for a response from British Airways.

Type Of Traveller	Family Leisure
Seat Type	First Class
Route	LAS to LHR
Date Flown	December 2015
Seat Comfort	12345
Cabin Staff Service	12345
Food & Beverages	12345
Inflight Entertainment	12345
Ground Service	12345
Value For Money	12345
Recommended	no

6/10

"seat was comfortable"

Paul Budd (Germany) 7th January 2016

Munich to New York JFK via London in Club Europe and Premium Economy. After flying up front on long haul trips for the last 15 years I plucked up the courage to give British Airways World Traveller Plus a try. First Galleries lounge at LHR was good and had my fill from the very good food and drinks. Upon boarding I was disappointed to find that the cabin was yet to be retrofitted with the new (allegedly) much better product. Despite its age the seat was comfortable but the only good feature is the foot rest which is quite adaptable and helps when trying to get some sleep. IFE has improved in the last 12 months with about 10 current films, although the screen is dated both in respect of size and resolution. As a Gold Card holder I expected a bit more personalized service, there was no recognition of my status at all. Crew were experienced and delivered a good service despite a full cabin. Food (Tandoori Chicken or Beef Cheeks) was excellent and virtually a Club World meal - in fact it was better than previous Club World meals I've had on recent trips. All in all good value for money when not paying full fare, and given that Club World is so mediocre, Premium Economy is adequate for flights 7 hours or under.

Aircraft	Boeing 777
Type Of Traveller	Couple Leisure
Seat Type	Premium Economy
Route	MUC to JFK via LHR
Date Flown	January 2016
Seat Comfort	12345
Cabin Staff Service	12345
Food & Beverages	12345
Inflight Entertainment	12345
Ground Service	12345
Value For Money	12345
Recommended	yes

1/10

"BA should have done more"

Alan O'Brien (United Kingdom) 6th January 2016

Watch out for fog diversions at Pisa! We arrived over Pisa on time, circled for 20 minutes and then diverted to Genoa. This was because of fog at Pisa and the fact that there was no instrument landing system. We subsequently found that the ILS has not been working for some time and will not be working for a good while yet. Fog is common at Pisa in the winter. We could understand a last minute diversion because of unexpected factors. However, there have been frequent diversions yet British Airways gave no advance warning that there might be trouble. We had a long wait at a deserted Genoa airport and no British Airways or other staff were on hand to assist or offer drink or food. Eventually one lady appeared to show us to a bus which took us on a 3 hour journey to Pisa. We had a 12 hour day with little to eat or drink. Our chief complaint is that with advance warning from BA we would have bought water and food if we had known what could happen. In any event, BA should have done more to provide extra refreshments.

Aircraft	A320
Type Of Traveller	Couple Leisure
Seat Type	Economy Class
Route	LHR to PSA
Date Flown	December 2015
Seat Comfort	12345
Cabin Staff Service	12345
Food & Beverages	12345
Ground Service	12345
Value For Money	12345
Recommended	no

3/10

"another shabby experience"

E Thomson (United Kingdom) 6th January 2016

British Airways flight from London Heathrow to Glasgow. Shabby cabin, lacklustre cabin crew, flight deck crew whose announcements were mainly less than informative. A crew which appeared to be going through the motions with little enthusiasm and as little engagement with passengers as possible. Some time after the cabin crew had closed all of them, the overhead locker above my seat fell open before the plane even moved off stand at LHR. On descent into GLA it opened again and hung open for several minutes and I was tempted to unclip and close it. I made the passenger across the aisle aware in case the bags fell out on top of him. Eventually, the cabin crew member whose jump seat faced up that aisle got up and closed it. We should have been sitting upfront given our ticket class (part of a longer trip), but, after service issues with BA and a long journey prior to this flight, we couldn't be bothered pointing that out. Just another shabby experience to add to the other disappointments with regard to service and lounge provided by BA on a long return trip involving two other airlines, who were streets ahead in all ways.

Aircraft	Boeing 767
Type Of Traveller	Couple Leisure
Seat Type	Economy Class
Route	LHR to GLA
Date Flown	January 2016
Seat Comfort	12345
Cabin Staff Service	12345
Food & Beverages	12345
Ground Service	12345
Value For Money	12345
Recommended	no

8/10

"seats quite comfortable"

Sebastian O'Connor (United Kingdom) 5th January 2016

Malta to Gatwick. I have gripes about British Airways pre-flight charges (I had to pay £30 for checked baggage and £21 to change seats), but in my case the total cost of the flight was only slightly higher than an equivalent Ryanair flight, and the difference in comfort and service is worth the extra cost. Cabin was clean and the new slimline seats were quite comfortable. Crew was upbeat and polite, and served a snack and a well-packed lunchbox. I wish BA would offer inflight wifi and power outlets, but if all BA flights are this good and only a bit more expensive than Ryanair/easyjet I will fly with them more often.

Aircraft	A320
Type Of Traveller	Couple Leisure
Seat Type	Economy Class
Route	MLA to LGW
Date Flown	January 2016
Seat Comfort	12345
Cabin Staff Service	12345
Food & Beverages	12345
Ground Service	12345
Value For Money	12345
Recommended	yes

2/10

"service was terrible"

Gayle Lee (United Kingdom) 5th January 2016

Johannesburg to Dublin via London after Christmas. Was excited as on British Airways A380. What a disappointing flight. The service was terrible, very young and inexperienced cabin crew. Had to wait ages for them to answer my bell when I rang it. Food was awful, my partner didn't get a bread roll or milk with dinner. Seats are bigger in this plane but still uncomfortable. The worst of all is the luggage allowance. 23kg! Other airlines allow 30kg in Economy. What a performance from the airline when we were 3kg over. Also having to pay for seats if you want to book them is disgusting. I will never use British Airways again.

Aircraft	A380
Type Of Traveller	Couple Leisure
Seat Type	Economy Class
Route	JNB to DUB via LHR
Date Flown	December 2015
Seat Comfort	12345
Cabin Staff Service	12345
Food & Beverages	12345
Inflight Entertainment	12345
Ground Service	12345
Value For Money	12345
Recommended	no

7/10

"food was pretty good"

J Brett (United States) 5th January 2016

This was my first time on British Airways flying from Tel Aviv to Philadelphia via London. The seats were as comfortable as economy class can be expected to be, though I would've liked the headphone jack to be on the front of the armrest rather than on the inside (which led to the jack on my headphones getting bent and ruined). Food was pretty good. The best part of my British Airways experience was the AVOD system. Flights were on time except for the expected delays at Heathrow. My only major complaint is the taxes and fees that British Airways charges even with award tickets - it almost negates the benefit of using an award ticket. All told, British Airways is better than U.S. airlines, but not at the level of Iberia (which I flew on my way to Tel Aviv) and probably well below Emirates, Singapore and the world's best airlines.

Aircraft	A320 / Boeing 787
Type Of Traveller	Solo Leisure
Seat Type	Economy Class
Route	TLV to PHL via LHR
Date Flown	November 2015
Seat Comfort	12345
Cabin Staff Service	12345
Food & Beverages	12345
Inflight Entertainment	12345
Ground Service	12345
Value For Money	12345
Recommended	yes

9/10

"staff was very helpful"

Daniel Oliva (Canada) 5th January 2016

My family and I had a very good experience travelling from Nice to Montreal via London Heathrow. Both flights landed before schedule and staff was very helpful in both flights. Meal quality was better than expected and we were given seats with enough leg room, which appreciated because we were travelling with an infant too young for a seat.

Aircraft	Boeing 787
Type Of Traveller	Family Leisure
Seat Type	Economy Class
Route	NCE to YUL via LHR
Date Flown	January 2016
Seat Comfort	12345
Cabin Staff Service	12345
Food & Beverages	12345
Inflight Entertainment	12345
Ground Service	12345
Value For Money	12345
Recommended	yes

British Airways

Customer Reviews