"service was terrible"
Gayle Lee (United Kingdom)
Johannesburg to Dublin via London after Christmas. Was excited as on British Airways A380. What a disappointing flight. The service was terrible, very young and inexperienced cabin crew. Had to wait ages for them to answer my bell when I rang it. Food was awful, my partner didn't get a bread roll or milk with dinner. Seats are bigger in this plane but still uncomfortable. The worst of all is the luggage allowance. 23kg! Other airlines allow 30kg in Economy. What a performance from the airline when we were 3kg over. Also having to pay for seats if you want to book them is disgusting. I will never use British Airways again.
| Aircraft | A380 |
| Type Of Traveller | Couple Leisure |
| Seat Type | Economy Class |
| Route | JNB to DUB via LHR |
| Date Flown | December 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"food was pretty good"
J Brett (United States)
This was my first time on British Airways flying from Tel Aviv to Philadelphia via London. The seats were as comfortable as economy class can be expected to be, though I would've liked the headphone jack to be on the front of the armrest rather than on the inside (which led to the jack on my headphones getting bent and ruined). Food was pretty good. The best part of my British Airways experience was the AVOD system. Flights were on time except for the expected delays at Heathrow. My only major complaint is the taxes and fees that British Airways charges even with award tickets - it almost negates the benefit of using an award ticket. All told, British Airways is better than U.S. airlines, but not at the level of Iberia (which I flew on my way to Tel Aviv) and probably well below Emirates, Singapore and the world's best airlines.
| Aircraft | A320 / Boeing 787 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | TLV to PHL via LHR |
| Date Flown | November 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"staff was very helpful"
Daniel Oliva (Canada)
My family and I had a very good experience travelling from Nice to Montreal via London Heathrow. Both flights landed before schedule and staff was very helpful in both flights. Meal quality was better than expected and we were given seats with enough leg room, which appreciated because we were travelling with an infant too young for a seat.
| Aircraft | Boeing 787 |
| Type Of Traveller | Family Leisure |
| Seat Type | Economy Class |
| Route | NCE to YUL via LHR |
| Date Flown | January 2016 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"most unpleasant experience"
1 reviews Peter Cross (United Kingdom)
Bangkok to London with British Airways on 3rd January. This was most probably the worst flight I've had in 15 years. The crew were very poor, only seeing them when serving meals. No one came round with drinks or snacks during a 13 hour flight, if you wanted anything you had to go to the galley - and then they were unhelpful, I was only offered a bag of crisp! The seat was very narrow and the remote for the entertainment was on top of the armrest. Food was below the the standard I would expect from a national airline, small portions. Main meal and a pice of cake. No offer for a second cup of coffee. Overall a most unpleasant experience, I would not recommend British Airways to anyone.
| Aircraft | Boeing 777 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | BKK to LHR |
| Date Flown | January 2016 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"gave their friends first class champagne"
Paige Marshall (United Kingdom)
My partner and I traveled British Airways from Gatwick to Punta Cana on 29th December. After checking in online and paying an extra £45 each way per person to reserve seats after already paying over £4000 for our flights (wasn't a major issue and was expected), we discovered that selecting our outgoing seats was fine, but our return seats had only 2 seats left both on opposite sides of the cabin. Being a nervous flyer I was not up for sitting by myself for nearly 9 hours so we decided to try to discuss the issue at our baggage drop off point, the gentleman working behind the drop off was as helpful as he could be, but basically said that we would have to raise the issue when we left Punta Cana, and that it wasn't likely for us to be able to do anything because remaining seats would be left for business and first class travellers. Getting onto the plane we were the first ones to be called up to board before economy which was good but getting onto the aircraft we discovered an extremely dated plane, with tv screens the size of my iPhone and worn tatty seats with not as much leg room as other airlines we have flown premium economy. After take off we were given a meal with the only option being chicken or beef which was okay, flight attendants then offered us drinks - once we had our drinks gave us at the same time two bottles of sparkling wine which we hadn't asked for and we were happy with, and thought that perhaps the service would make up for the dated flight. But then 5 hours into the flight we had seen absolutely no staff whatsoever and had soon discovered from overheard conversations that a lot of the onboard staff's family were on board and they were all staying in Punta Cana for 5 days before flying home. One member of staff appeared around 6 hours into the flight and gave their families and friends champagne from first class - and walked past everybody else. My partner then asked a staff member for 2 glasses of water and we were told we would have to walk to the back of the economy cabin to get them. When we arrived at the back of the crowded economy cabin we discovered several staff fast asleep and had to wake somebody for water. 1 hour before descending we were given tea and coffee and sandwiches which were fine. All staff in our cabin looked half asleep, with hair all over the place. Considering this was a 2pm flight you'd have thought it was an evening flight. We arrived in Punta Cana at 7pm extremely disapointed with the poor service and the dated plane we had endured for almost 9 hours.
| Type Of Traveller | Couple Leisure |
| Seat Type | Premium Economy |
| Route | LGW to PUJ |
| Date Flown | December 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"a very poor experience"
John Davey (United Kingdom)
London to Johannesburg return with British Airways. This was my first ever long haul flight to see my daughter get married in Zimbabwe. I was in for a big shock and not a nice one. The seats and room were not really any different to low cost airlines and this was an 11 hour flight - jammed in like sardines and got no sleep. Freezing cold aircon all the way back from Johannesburg, and again so cramped that when the person in front of you puts the seat back, you cannot eat your food. I used a connecting flight to Bulawayo which was with South African Airlink and even though it was only a 1 hour flight, the food was much better and the plane far more comfortable. A very poor experience with British Airways and GBP 4000 spent for the 3 of us to get there and back. I will never be disapointed with Ryanair or easyjet again. British Airways are trading on their name only.
| Type Of Traveller | Family Leisure |
| Seat Type | Economy Class |
| Route | LHR to JNB |
| Date Flown | December 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"experience was adequate"
4 reviews Alan Kurimura (United States)
I usually fly on Asian airlines (ANA, EVA, Korean, Asiana) and accustomed to their very good service and food. This was my first flight on British Airways from Vancouver to Lisbon via London. I selected it because of price. Overall experience was adequate. Plane was an older B747 and interior showed its age. IFE was outdated. Seat comfort was fine. Cabin crew not attentive between meals. Western food offerings just ok. Had several hours layover at Heathrow. British Airways ground staff good and pleasant. I might fly British Airways again if equipment is updated to A380 or Boeing 787 and price is lowest to Europe.
| Aircraft | Boeing 747 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | YVR-LIS via LHR |
| Date Flown | June 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"was a good flight"
10 reviews Moksh Sharma (India)
Had to fly British Airways London to Delhi, due to a rebooking as I had missed my connection from Frankfurt due to delays by United inbound from Houston. Ground staff most helpful, lounge impressive. Cabin crew friendly and attentive, food was good, unfortunately, the seats were a bit outdated for 2015 and desperately need to be upgraded. Flight was delayed by a bug in the entertainment system, which was fixed promptly and the Captain made up for lost time. All in all, it was a good flight.
| Aircraft | Boeing 777 |
| Type Of Traveller | Family Leisure |
| Seat Type | Business Class |
| Route | LHR to DEL |
| Date Flown | December 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"professional attentive cabin crew"
Nicholas Benito (Spain)
Madrid to Los Angeles via London Heathrow. Smooth departure at MAD and LAX and transfer at Heathrow. Lounges at Madrid Barajas T4 and Heathrow T5 excellent, but overcrowded and a bit frayed at the edges at Los Angeles. No problems with baggage or delays. The Boeing 767s used between London and Madrid are so old they're almost retro, with LED screen TVs and blue leather seats, but comfortable, spacious and clean. The A380s seemed almost new, the seats are a little narrow but comfortable, and the inflight entertainment is excellent. Good amenity kit and simple but good quality food. It's nice that they serve traditional British things like brunch and afternoon tea, and they offer excellent wines and drinks. Nice cosmopolitan mix of friendly, professional and attentive cabin crew on all flights.
| Aircraft | B767 / A380 |
| Type Of Traveller | Business |
| Seat Type | Business Class |
| Route | MAD to LAX via LHR |
| Date Flown | November 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"the worst business class"
C Walker (United Kingdom)
Copenhagen to Chicago via London Heathrow. British Airways club world is the worst business class cabin I've flown. TVs are tiny and the picture quality is awful - thankfully I had my laptop with me, as the TV was unwatchable. The tables hang at an angle, so expect your food and drink to slide off (although the floor is probably the best place for their food). I would advise you to eat at the airport and not rely on the inflight slop. You'll have someone climbing over you (or you'll have to climb over other people) to get to the toilet (this is business class!). And then they'll lose your bag, tell you it's going to take 4-5 days to get it to you and provide no information about what to do in the meantime. If you try and call to get answers, leave at least 45 minutes time to sit in a queue (and then expect to be put through to the wrong person, despite selecting the correct option in the automated menu!). Avoid British Airways wherever you can!
| Aircraft | Boeing 777 |
| Type Of Traveller | Couple Leisure |
| Seat Type | Business Class |
| Route | CPH to ORD via LHR |
| Date Flown | December 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | no |
Flat bed seat / suite
In-seat &/or USB power
Onboard WiFi
Audio / video on demand
On demand dining
Fine wines & beverage service
Pillows & duvet / blanket
Pyjamas / Sleepsuit
Amenity kit
On demand dining
Seat pitch : 31 ins
Seat width : 17 ins
In-seat &/or USB power
Inflight entertainment
