"not responsible for luggage"
Manny Ferreira (Canada)
I travelled from Vancouver to Lisbon with a connection in London on January 9th 2016. Our flight was late - which does happen - however we had a to run to catch our connector flight resulting in our luggage not following us - upon arrival in Lisbon no luggage. We were told our luggage by the local luggage handlers who contacted British Airways would be on the next flight 3.5 hours later - we were given the option of waiting or have it delivered to our place of residence. We had no option but wait since the keys to our residence were in the luggage. 3.5 hours we came to claim our luggage and only 2 pieces out of 3 showed up. Again going through the local baggage handlers they now informed us that our remaining luggage would now be shipped the next morning, 14 hours later - again they gave us the option of delivering the luggage unfortunately our keys were inside. We had no choice but stay in a hotel in Lisbon and wait. I was disappointed but understand things don't go as planned sometimes. We contacted British Airways upon our return to inform them of the experience. The response was less than friendly this is why my review. They replied saying they are not responsible for any luggage. Really? When I purchase my tickets I got an email to make sure that luggage specification on luggage allowed by the airline in question. My understanding with our ticket purchase in piece of luggage no more than 23 Kgs per passenger and 1 Carry on. Where did I go wrong.
| Aircraft | Boeing 747 |
| Type Of Traveller | Family Leisure |
| Seat Type | Economy Class |
| Route | YVR to LIS via LHR |
| Date Flown | January 2016 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"efficient check in"
Guy Senior (United Kingdom)
Gatwick to Geneva. Very efficient check in, the plane was a newish, clean and comfortable A320 (better than BA's old 737s), pleasant crew, OK food for the time of day, good value and it arrived on time. The odd thing is that BA does not currently have its own lounges at Gatwick but uses third party lounges which are not as good. This is dependent on BA switching terminals but nobody had a timescale for this. This needs sorting out!
| Aircraft | A320 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Business Class |
| Route | LGW to GVA |
| Date Flown | January 2016 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"food was outstanding"
Mark Williams (United Kingdom)
My first time in First class on any airline. Joined the flight from a connection so didn't do First check in but boarded without incident. Met at the door by the purser, greeted by name and shown to my seat. Masses of space, very comfortable and private, given it is semi-open. Not a huge amount of storage around the seat but my case fitted into my personal locker at the front of my seat. My partner and I were in 4E/4F at the back of the cabin, (front of the lower deck). No disturbance from the galley. Choose a window seat if travelling alone. Being a day flight, we didn't have beds made up. The cabin is classic yet contemporary and elegant. Pre-departure drinks included Grand Siecle Champagne. We both chose the tasting menu option. I didn't like the lobster starter and staff substituted a course from the a la carte menu. Food was outstanding and wine pairing worked well. To be a bit fussy, the steak was overcooked to the point of being unenjoyable. IFE was good although no time to watch movies. The screen is attached to the side of the seat and has to be docked for take off and landing (as in Club World), which is very irritating. First off the plane, although that doesn't matter much as immigration at MIA is always a nightmare. I've flown BA for many years in other cabins and cost cutting is evident everywhere. Their Club World is a joke compared to every long haul competitor but First is still a world leader. I was very pleased to fly BA and relieved that they still have it when it comes to cosseting in first class. I paid for this flight as part of a return itinerary but took the train from London to Paris to start (flew Club Europe from there to Heathrow) and then Economy class back to Paris on American Airlines. This was significantly cheaper than flying directly from Heathrow. Still not cheap but well worth it and looking forward to the next time. My recommendation is for First class - the other cabins are average at best, although I will still be flying BA regularly.
| Aircraft | A380 |
| Type Of Traveller | Couple Leisure |
| Seat Type | First Class |
| Route | LHR to MIa |
| Date Flown | December 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"seating configuration is odd"
P Cartwright (United Kingdom)
British Airways business Class from Edinburgh to Las Vegas return via Heathrow. Cabin crew on both flights were very helpful and attentive. Part of the business class cabin on the 747 is located in the upper cabin with 20 seats and two dedicated crew. The seating configuration however is just odd. The window seat faces backwards and aisle street faces forwards. There is a privacy screen, but if you are not travelling with a friend or family member you'll be looking at a complete stranger for the duration of your flight. The cabin crew have to stretch over the person in the aisle seat to serve drinks and meals. If you have a window seat you have no option either but to climb over the person in the row behind you if they have their seat in flatbed position. On arrival at Las Vegas after an hour or so wait at the carousel with at least a hundred people including myself didn't get their luggage. Thereafter we all had to wait in line whilst 2 British Airways staff dealt with a very tired and annoyed group of people. A $200 gesture was welcomed but this didn't really compensate for the inconvenience. Return flight with speedy check in and great service onboard.
| Aircraft | Boeing 747 400 |
| Type Of Traveller | Family Leisure |
| Seat Type | Business Class |
| Route | EDI to LAS via LHR |
| Date Flown | February 2016 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"being second rate"
2 reviews Daniel Van Gelder (United Kingdom)
London Heathrow to Dubai and I feel sorry for British Airways. I have just flown one of my last ever flights with them as they have fallen into the depths of being second rate against far superior competition. The lounges at T5 Heathrow should be great, but we arrived last night at 6pm to find almost all the food offer finished, so it's soup or a jacket potato and beans then! So much nicer to spend £20 and buy a decent meal from one of the many eateries in T5 instead. Then onto the plane which was tired. As usual, bits of all 4 of our seats were broken. My wife's tv. My sound only worked in the left ear. A really dirty blanket (and no spares at all). Very late food service. But to be fair, and for a change, the stewardesses weren't their usual BA indifferent style but fairly good and certainly polite. But this is business class, and it certainly doesnt feel like it any more. I try to support British jobs, but Emirates is cheaper and better.
| Aircraft | Boeing 777 |
| Type Of Traveller | Family Leisure |
| Seat Type | Business Class |
| Route | LHR to DXB |
| Date Flown | February 2016 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"clean new leather seats"
R Brown (Italy)
Milan Linate to London Heathrow on December the 6th. Flight arrived at Terminal 5 20 minutes early. Polite and smiling cabin crew. As meal option, being late afternoon we received a sandwich and small bread with raisins, with complimentary drinks. The aircraft interior in very good condition with clean new leather seats and the new lighting that was left on a blue light mood, same for the washrooms with the nice touch given to floor reproducing a parquet. The experience with the ground staff at Linate, left something to be desired as the staff members seemed quite annoyed with their job and not so helpful; once we checked our bags, they didn't give us no further information about where are located the security control nor about the gate to follow. T5 staff very friendly and helpful. T5 was very clean but a bit too crowded. Fast and efficient baggage reclaim.
| Aircraft | A320 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | MXP to LHR |
| Date Flown | December 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"crew were upbeat and attentive"
2 reviews Tim Irvin (United Kingdom)
1730 British Airways flight from Barcelona to Heathrow on 30th January, seated in 28F right at the back. Flight was chockers. We were delayed taking off by an hour due to problems with French Air Traffic Control testing a new computer system. I had onward connection to Hong Kong which was already tight, told the crew, they responded promptly, and I was met at Heathrow with a luminescent envelope which gave me priority through security (I just made the connection). Onboard the crew were upbeat and attentive, the snack was fine, some sort of chicken roll and a very good coffee and chocolate cake. I guess it was the last flight of the day, so it had that lovely end of term feel about it, everyone was relaxed despite the delay. I think people are a bit hard on BA, they're not flash but for short hops anyway they get the job done.
| Aircraft | A320 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | BCN to LHR |
| Date Flown | January 2016 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"definitely fly them again"
A D Storey (United States)
Very good service on a packed British Airways flight from London to Mumbai. Crew were excellent. Food a wine were well matched. The business class seat is old now, but I still find it very comfortable. Video selection was a treat with a good number of independent movies. Would definitely fly them again.
| Aircraft | Boeing 747-400 |
| Type Of Traveller | Business |
| Seat Type | Business Class |
| Route | LHR to BOM |
| Date Flown | February 2016 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"good food and drink"
Guy Senior (United Kingdom)
An excellent flight from Atlanta to London, with good food and drink, plenty of space and a helpful cabin crew. Plane was delayed by bad weather in London but the crew tried to turn things around. The IFE system was one of British Airways newer versions which was very good, and it's a shame it is not available across the British Airways fleet.
| Aircraft | Boeing 777 |
| Type Of Traveller | Solo Leisure |
| Seat Type | First Class |
| Route | ATL to LHR |
| Date Flown | November 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"cost-cutting being evident"
B Wijesinghe (United States)
Doha to London Heathrow via Bahrain. As a loyal British Airways customer for 20 years, I have noticed wide variations in the type of flight attendant service and meal/beverage service provided on longhaul flights. BA's longhaul Club World seat is showing its age compared to the competition, but I like the seat cushion. Having to jump over someone's feet to access a window seat is not ideal. AVOD quality varies depending on the type and age of the aircraft, and storage space for small items also varies. Service onboard was good from BAH to LHR, and meal service was good, despite cost-cutting at BA being evident in recent years. The washrooms were reasonable, but not up to the standard of competitors. The flight was on time, and my bags transferred at LHR to my next flight to the USA.
| Aircraft | Boeing 777-200 |
| Type Of Traveller | Business |
| Seat Type | Business Class |
| Route | DOH to LHR via BAH |
| Date Flown | December 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
Flat bed seat / suite
In-seat &/or USB power
Onboard WiFi
Audio / video on demand
On demand dining
Fine wines & beverage service
Pillows & duvet / blanket
Pyjamas / Sleepsuit
Amenity kit
On demand dining
Seat pitch : 31 ins
Seat width : 17 ins
In-seat &/or USB power
Inflight entertainment
