"flight was amazing"
Mark Kamensek (United States)
Washington to Heathrow with British Airways and I have to say that the IAD ground crew and inflight crew are fantastic. I sprained my neck just 2 days before departure and was given the option to pre board, which made all the difference. The flight itself was amazing - the A380 is just like a rock in the sky, I didn't feel a thing. The seat comfort on the upper deck in coach is more than adequate - in fact it reminds me of economy plus on United. The premium economy is more like domestic business class on most US carriers (older style business class not the new business first). The major downside - as I write this in the middle of my trip - is the ground staff at Heathrow. They are hard to find if they even exist. I'm in the middle of a terminal to terminal connection, still wearing my brace - and when asking about gate assignments and better options for seating, the best I got was a brusque "sorry that's all there is." When you see someone limping away from your desk - at least ask if they'd like some assistance getting to the departure lounge. I know that with United, they may not offer club access for free, but you can at least buy it and I have found their ground staff at Heathrow far superior to the UK's flagship carrier - unfortunately.
| Aircraft | A380 |
| Type Of Traveller | Business |
| Seat Type | Economy Class |
| Route | IAD to LHR |
| Date Flown | February 2016 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"no entertainment"
Barry Dennis (United Kingdom)
First time my partner and I have flown British Airways for some years and we will not be returning after our flight from London Heathrow to Cape Town. I booked the flights several months before and had to pay £40 to pre-select our seats both ways (£160). On both outward and inward flights my entertainment system was not working. Attempts by staff to re-boot the system failed so I had to cope with two 12-hour flights with no entertainment. On the flight out my table was broken. When I raised this with the crew, I was told that a previous passenger must have "bounced a child on it." Dinner was very good but breakfast was appalling. There was only congealed egg and bacon. When asked if I could have a Continental equivalent, all I got was a stodgy choc chip muffin and some fruit juice. The plane looked generally tired. We had to share one inflight magazine between us. The pillows and blankets were a very uninviting brown colour. My partner's entertainment system did work but she did have to get a stewardess to use a spoon to release the handset from its position in her seat. I certainly wouldn't pay BA's rate for Premium Economy again.
| Aircraft | Boeing 747 |
| Type Of Traveller | Couple Leisure |
| Seat Type | Premium Economy |
| Route | LHR to CPT |
| Date Flown | February 2016 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"BA has become so complacent"
Gordon Hulme (United Kingdom)
British Airways from Manchester to Rio de Janeiro via Heathrow. Weren't invited to the lounge at MAN due to a rather arrogant check in agent. The Concord Lounge at LHR has seen better days - ordered a bacon sandwich which arrived far too promptly and was limp and rather pathetic, so left it! Champagne on boardng was warm as was the water. Nuts were pleasant. Seat area was genuinely filthy and had not been thoroughly cleaned with remnants of the toiletries bag between the seats from the last passengers. First choice of food not available, which is unacceptable in First. Then a whole row of seats just stopped working so my seat was in a permanent 20 degree incline. Staff attempted to get them working but to no avail. We ended being split up, partner on row 4, me on row 2! Nice start to our honeymoon, thanks BA. Cheese selection on the menu had changed and was offered a scrappy piece of paper to advise new selections. Staff upgrades are commonplace on BA in First and the cabin had by my reckoning, 5 paying passengers and I'd say about 4 staff upgrades (all of whom appeared after we had been pushed back from the gate). These 'mates' of crew are showered with attention throughout the flight. Personally I'd have preferred to see some of the full fare business class passengers upgraded with staff passengers thankful for a seat, but BA seem to think it's acceptable for staff to travel in First. If you're on flying on business and hoping for an upgrade, I'd say you're chances are pretty remote, unless of course you know one of the crew for that flight! A pretty poor experience all round which proves that the once 'worlds favourite airline' has become so complacent that they can't even get it right in First Class. Is it any wonder the Middle East carriers are showing the rest of the world how to do it!
| Aircraft | Boeing 777 |
| Type Of Traveller | Couple Leisure |
| Seat Type | First Class |
| Route | MAN to GIG via LHR |
| Date Flown | January 2016 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"customer service is abysmal"
Debra Alexander (United States)
Glad I have the option to rate them a zero. Their customer service is abysmal. Was flying home from Amsterdam with my family. Booked on premium economy, which was around $700 pp higher than economy. The night before my early morning flight I received a text saying flight was cancelled. Went to the airport. No BA employees were there. Could not get BA on the phone. Woman from another airline booked us on Delta in regular economy. Have spent since August trying to get a refund of the $700 pp extra I paid for premium economy. Finally got the refund. Was $149 pp with no explanation. Customer service people are very sorry but they can't help me. There is no higher level to take this to. I had to go on a separate form to request the breakdown to see how they calculated the refund. I expect more out of British Airways, but I will never fly them again.
| Type Of Traveller | Family Leisure |
| Seat Type | Premium Economy |
| Route | Amsterdam to Orlando |
| Date Flown | August 2015 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"Service top notch "
Ray Santos (United States)
Flew British Airways from Los Angeles to Amsterdam via London Heathrow r/t in Club World. Actually prefer the B777 over the A380 which was surprising. We used the Qantas FC lounge in LAX and Galleries First at Heathrow. Both were great. Service on board all flights top notch and friendly. Food and drinks good, even if the steak was a bit on the well done side. Like that you can pre-select meals out of LHR. Wish you could do this out of LAX as well. My complaint is Club Europe legroom. I know they block out the middle seat, but at 6'2" the legroom is tight. All in all great value for the money. We picked up three trips on BA during their Business Class sale last year. Next in FCO, and then DUB.
| Aircraft | Boeing 777, A320, A380 |
| Type Of Traveller | Couple Leisure |
| Seat Type | Business Class |
| Route | LAX to AMS via LHR |
| Date Flown | February 2016 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"staff friendly and efficient"
2 reviews D Walker (United Kingdom)
Our first time flying to Dominican Republic and found the best deal with British Airways and the benefit was it is a direct flight from Gatwick to Punta Cana. On the outbound flight, the plane was half empty, so it was nice and spacious. The BA Boeing 777 is an outdated plane which has been used in their fleet for many years and has not had a refurb I would say in about 10+ years - I suppose this is why the flight was so cheap. The staff on board were friendly and efficient. The seat pitch is large so I could sit for 9+ hours comfortably, the seats despite the plane being old, were comfortable and not showing signs of wear. The entertainment system is what shows the age of the plane, one of the smallest screens in the industry. They are very small, and the anti-glare screen is hard to see from you need to keep adjusting the brightness of the screen throughout the movie. The range of movies was good. Food was ok nothing special and not really a choice.
| Aircraft | Boeing 777 |
| Type Of Traveller | Couple Leisure |
| Seat Type | Economy Class |
| Route | LGW to PUJ |
| Date Flown | January 2016 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"dingy and tired looking"
S Bryan (United Kingdom)
Gatwick to Cancun return. My first time using British Airways and it will be my last. My main issues were the dreadful cabin crew. The were rude and poorly turned out. I was unimpressed in the standard of the cabin it was dingy and tired looking.
| Aircraft | Boeing 777 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Premium Economy |
| Route | LGW to CUN |
| Date Flown | February 2016 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"like sleeping on a park bench"
Clive Drake (United Kingdom)
Flight got off to a good start with a reasonable dinner in the Malaysian Airlines first Class lounge. I was looking forward to my first flight on the Boeing 787 - so much so, I switched from Singapore / LHR to KL when I discovered the 787-9 operated on this route. The new plane is very nice indeed - the so called "new" - New First is not. BA trumpet they have listened to customers and this revised version was to be the new pace setter. Wrong. The FAs on the route were great and dinner was adequate. The chicken satays followed by prawn and mango salad was fine. The wine was also fine. The cheap champagne nowhere near to Krug as served by other carriers in 1st Class. The usual cheap stainless steel cutlery and boring glassware and chinaware - we have to get used to. The seat is definitely more constrained than the 777 and A380 1st Class; its tighter and smaller. In bed mode - it is like sleeping on a park bench. So hard. The ridiculous "island" design for the table and retractable dinning table is worse than the 777 and A380. When lying on your side it digs into your back. The seat's narrow profile becomes very obvious. You have to be a gymnast to get into and out of the "compartment". I am 6 4" tall and not overweight. I did not sleep hardly at all when compared with the A380 flight I took to Singapore last month. The TV screen is larger and fixed - which does not lend itself to a companion dinning with you as on the other aircraft. Its on a slight angle as well slightly facing away from the viewer. The AV remote is small and overly complicated. There is no WiFi. There is no window blinds as on the other aircraft. The windows can be dimmed to "black" - so you have two black orbs staring at you through the flight. BA seem clueless when it comes to a top end 1st Class. I will avoid this plane in future. A jaw dropping disappointment.
| Aircraft | Boeing 787-9 |
| Type Of Traveller | Couple Leisure |
| Seat Type | First Class |
| Route | KUL to LHR |
| Date Flown | February 2016 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"paid extra for exit row seats"
47 reviews Colin Pay (United Kingdom)
My wife and I flew British Airways London Heathrow to Athens in a Boing 767. The flight was only half full. We had paid extra for exit row seats, which were ideal. There are no seat back screens and the ones on the cabin roof failed to work, this was not a problem, not a great lover of overhead screens showing stuff you probably would not select if given the choice. Left and arrived on time.
| Aircraft | Boeing 767 |
| Type Of Traveller | Couple Leisure |
| Seat Type | Economy Class |
| Route | LHR to ATH |
| Date Flown | February 2016 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"flight just about adequate"
J Gwizdala (United Kingdom)
London Heathrow to Vancouver with British Airways. Outbound flight was delayed by 2 hours. Email was received on the day of travel. It did take 2 calls to the airline to establish if one could arrive later. On the first call, there was such a poor understanding of the question that the operator thought we wanted to rebook flights. Fortunately we were cut off as I think the call might have continued for the rest of the day. Second call was more successful and a direct answer was given, no matter how unwelcome. Printing your own baggage labels was a new experience at LHR (I am not a frequent air traveller). A sign of the times perhaps but I did get the impression of going through a self checkout at a supermarket. Not much to say about bag drop off. It was neither efficient nor inefficient, just a linear series of a few tasks performed by someone doing their job. The young chap at drop off said that the delay started as 10 minutes at the beginning of the week which had turned into two hours by Friday. At the gate, I did wonder why those with priority boarding moved to a different seating area - all of 3 metres away. I suspect people need to be seen receiving value for higher ticket prices, because they will of course get there first! The flight was just about adequate. My video screen did not work and despite requests to 2 cabin crew this was not rectified - well I was ignored. Fortunate, as the film and TV choice was poor. I do not like airline food that much. There are plenty of food outlets past security to get something decent to eat. Never really drink the wine. Beer and spirits hard to get wrong. Return flight was only made better by the jet stream reducing the flight time by an hour. Again the flight was just about adequate. Did not eat the food as I had a salad from an outlet at YVR - good value. Flight attendant said it looked better than what they were serving. The seat in front of me was broken so it reclined further than it should. The only solution provided by another attendant was to get up walk around a bit, and stand at the back. Whilst the broken seat was not the fault of the passenger in front, she did not want to be reasonable. The attendant stood there waiting for me to derive a solution.
| Aircraft | Boeing 747 |
| Type Of Traveller | Family Leisure |
| Seat Type | Economy Class |
| Route | LHR to YVR |
| Date Flown | February 2016 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
Flat bed seat / suite
In-seat &/or USB power
Onboard WiFi
Audio / video on demand
On demand dining
Fine wines & beverage service
Pillows & duvet / blanket
Pyjamas / Sleepsuit
Amenity kit
On demand dining
Seat pitch : 31 ins
Seat width : 17 ins
In-seat &/or USB power
Inflight entertainment
