"cabin looks a bit shabby"
P Weber (Switzerland)
Flew British Airways from Zurich to London Heathrow to Kotoka International and back: Outward flight from LHR to Accra fully booked, old B747 cabin looks a bit shabby, seats are worn and tight. The crew however made up for it with a friendly attitude, food was pretty good for economy class. Flight back was delayed by over 24 hours due to a busted parking brake. Communication at the airport could be better but BA offered accomodation and meals during the waiting time. After the problem was solved the flight was leaving the next night and was uneventful. I even managed to lie down and sleep a few hours as the cabin was only half full. What really amazed me was how the BA Customer Service managed my request of compensation. After a couple of days they contacted me and transferred the due amount. I therefore really must commend BA for this straightforward service.
| Aircraft | Boeing 747-400 |
| Type Of Traveller | Couple Leisure |
| Seat Type | Economy Class |
| Route | ACC to ZRH via LHR |
| Date Flown | February 2016 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"do what they say they will do"
S Lammi (United Kingdom)
Helsinki to London via Helsinki. The flexibility, readiness, and kindness of the cabin crew reminded me why I have appreciated BA in the past and continue to do so: they do what they say they will do, and do it well. BA makes me happy to pay the little extra for a bag and a small meal, when I get treated like a person - and given an exit row seat as a tall person, when there was one and I am 6'6".
| Aircraft | A320 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | OUL to LHR via HEL |
| Date Flown | February 2016 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"they have lost my business"
J Joseph (Netherlands)
London Heathrow to Amsterdam. Full load, flight 30 mins delay, economy pax carry on lugagage squashed in club cabin overhead bins and upsetting a lot of club pax. Purser did not care. No flight tracking system on this new looking aircraft. Seating in club cabin is more like Easyjet nowadays. Very cramped. No reason to fly British Airways club in the future and they have lost my business until aircraft configuration and service improve.
| Aircraft | A319 |
| Type Of Traveller | Business |
| Seat Type | Business Class |
| Route | LHR to AMS |
| Date Flown | February 2016 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"shocking lack of legroom"
Charles Stevenson (Romania)
Bucharest to London Heathrow and the worst thing above all are the British Airways business class seats and the shocking lack of legroom. Cramped into a space which is less than many economy seats. And this was Club Europe! Poor breakfast - one slice of bacon, half tomato a few tinned mushrooms and an omelette so overcooked it was grey inside. Seat itself was comfortable and staff were good. Toilet waste bin had tape around it and so a sack was used for rubbish instead! Not a good flight overall.
| Aircraft | A320 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Business Class |
| Route | OTP to LHR |
| Date Flown | February 2016 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"flight was amazing"
Mark Kamensek (United States)
Washington to Heathrow with British Airways and I have to say that the IAD ground crew and inflight crew are fantastic. I sprained my neck just 2 days before departure and was given the option to pre board, which made all the difference. The flight itself was amazing - the A380 is just like a rock in the sky, I didn't feel a thing. The seat comfort on the upper deck in coach is more than adequate - in fact it reminds me of economy plus on United. The premium economy is more like domestic business class on most US carriers (older style business class not the new business first). The major downside - as I write this in the middle of my trip - is the ground staff at Heathrow. They are hard to find if they even exist. I'm in the middle of a terminal to terminal connection, still wearing my brace - and when asking about gate assignments and better options for seating, the best I got was a brusque "sorry that's all there is." When you see someone limping away from your desk - at least ask if they'd like some assistance getting to the departure lounge. I know that with United, they may not offer club access for free, but you can at least buy it and I have found their ground staff at Heathrow far superior to the UK's flagship carrier - unfortunately.
| Aircraft | A380 |
| Type Of Traveller | Business |
| Seat Type | Economy Class |
| Route | IAD to LHR |
| Date Flown | February 2016 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"no entertainment"
Barry Dennis (United Kingdom)
First time my partner and I have flown British Airways for some years and we will not be returning after our flight from London Heathrow to Cape Town. I booked the flights several months before and had to pay £40 to pre-select our seats both ways (£160). On both outward and inward flights my entertainment system was not working. Attempts by staff to re-boot the system failed so I had to cope with two 12-hour flights with no entertainment. On the flight out my table was broken. When I raised this with the crew, I was told that a previous passenger must have "bounced a child on it." Dinner was very good but breakfast was appalling. There was only congealed egg and bacon. When asked if I could have a Continental equivalent, all I got was a stodgy choc chip muffin and some fruit juice. The plane looked generally tired. We had to share one inflight magazine between us. The pillows and blankets were a very uninviting brown colour. My partner's entertainment system did work but she did have to get a stewardess to use a spoon to release the handset from its position in her seat. I certainly wouldn't pay BA's rate for Premium Economy again.
| Aircraft | Boeing 747 |
| Type Of Traveller | Couple Leisure |
| Seat Type | Premium Economy |
| Route | LHR to CPT |
| Date Flown | February 2016 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"BA has become so complacent"
Gordon Hulme (United Kingdom)
British Airways from Manchester to Rio de Janeiro via Heathrow. Weren't invited to the lounge at MAN due to a rather arrogant check in agent. The Concord Lounge at LHR has seen better days - ordered a bacon sandwich which arrived far too promptly and was limp and rather pathetic, so left it! Champagne on boardng was warm as was the water. Nuts were pleasant. Seat area was genuinely filthy and had not been thoroughly cleaned with remnants of the toiletries bag between the seats from the last passengers. First choice of food not available, which is unacceptable in First. Then a whole row of seats just stopped working so my seat was in a permanent 20 degree incline. Staff attempted to get them working but to no avail. We ended being split up, partner on row 4, me on row 2! Nice start to our honeymoon, thanks BA. Cheese selection on the menu had changed and was offered a scrappy piece of paper to advise new selections. Staff upgrades are commonplace on BA in First and the cabin had by my reckoning, 5 paying passengers and I'd say about 4 staff upgrades (all of whom appeared after we had been pushed back from the gate). These 'mates' of crew are showered with attention throughout the flight. Personally I'd have preferred to see some of the full fare business class passengers upgraded with staff passengers thankful for a seat, but BA seem to think it's acceptable for staff to travel in First. If you're on flying on business and hoping for an upgrade, I'd say you're chances are pretty remote, unless of course you know one of the crew for that flight! A pretty poor experience all round which proves that the once 'worlds favourite airline' has become so complacent that they can't even get it right in First Class. Is it any wonder the Middle East carriers are showing the rest of the world how to do it!
| Aircraft | Boeing 777 |
| Type Of Traveller | Couple Leisure |
| Seat Type | First Class |
| Route | MAN to GIG via LHR |
| Date Flown | January 2016 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"customer service is abysmal"
Debra Alexander (United States)
Glad I have the option to rate them a zero. Their customer service is abysmal. Was flying home from Amsterdam with my family. Booked on premium economy, which was around $700 pp higher than economy. The night before my early morning flight I received a text saying flight was cancelled. Went to the airport. No BA employees were there. Could not get BA on the phone. Woman from another airline booked us on Delta in regular economy. Have spent since August trying to get a refund of the $700 pp extra I paid for premium economy. Finally got the refund. Was $149 pp with no explanation. Customer service people are very sorry but they can't help me. There is no higher level to take this to. I had to go on a separate form to request the breakdown to see how they calculated the refund. I expect more out of British Airways, but I will never fly them again.
| Type Of Traveller | Family Leisure |
| Seat Type | Premium Economy |
| Route | Amsterdam to Orlando |
| Date Flown | August 2015 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"Service top notch "
Ray Santos (United States)
Flew British Airways from Los Angeles to Amsterdam via London Heathrow r/t in Club World. Actually prefer the B777 over the A380 which was surprising. We used the Qantas FC lounge in LAX and Galleries First at Heathrow. Both were great. Service on board all flights top notch and friendly. Food and drinks good, even if the steak was a bit on the well done side. Like that you can pre-select meals out of LHR. Wish you could do this out of LAX as well. My complaint is Club Europe legroom. I know they block out the middle seat, but at 6'2" the legroom is tight. All in all great value for the money. We picked up three trips on BA during their Business Class sale last year. Next in FCO, and then DUB.
| Aircraft | Boeing 777, A320, A380 |
| Type Of Traveller | Couple Leisure |
| Seat Type | Business Class |
| Route | LAX to AMS via LHR |
| Date Flown | February 2016 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"staff friendly and efficient"
2 reviews D Walker (United Kingdom)
Our first time flying to Dominican Republic and found the best deal with British Airways and the benefit was it is a direct flight from Gatwick to Punta Cana. On the outbound flight, the plane was half empty, so it was nice and spacious. The BA Boeing 777 is an outdated plane which has been used in their fleet for many years and has not had a refurb I would say in about 10+ years - I suppose this is why the flight was so cheap. The staff on board were friendly and efficient. The seat pitch is large so I could sit for 9+ hours comfortably, the seats despite the plane being old, were comfortable and not showing signs of wear. The entertainment system is what shows the age of the plane, one of the smallest screens in the industry. They are very small, and the anti-glare screen is hard to see from you need to keep adjusting the brightness of the screen throughout the movie. The range of movies was good. Food was ok nothing special and not really a choice.
| Aircraft | Boeing 777 |
| Type Of Traveller | Couple Leisure |
| Seat Type | Economy Class |
| Route | LGW to PUJ |
| Date Flown | January 2016 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
Flat bed seat / suite
In-seat &/or USB power
Onboard WiFi
Audio / video on demand
On demand dining
Fine wines & beverage service
Pillows & duvet / blanket
Pyjamas / Sleepsuit
Amenity kit
On demand dining
Seat pitch : 31 ins
Seat width : 17 ins
In-seat &/or USB power
Inflight entertainment
