British Airways

Flew from EDI-LHR-PHL-LHR-EDI in World Traveller. Outbound shuttle to Heathrow was a Boeing 767-300 in all economy layout, managed to bag seats 1F/1G using online checkin. Cheery, friendly crew - biggest problem is the excessive hand baggage allowance permitted on BA. Selfish people take huge cases on board, filling up the lockers so everyone with more modestly sized items can't get a look in. Cabin crew quite stressed trying to move cases around lockers to get everyone sat down. LHR-PHL upgraded to the rearmost group of two seats on Row 35 on Boeing 777-200. BA has now cheekily increased the cost of these to £48 each - used to be only £33 like the rest of the cabin. Wisecracking captain over the tannoy made the flight a little more entertaining - again great crew, I could eat the meal for once. Only thing that went wrong was the IFE on my seat crashed in the last 90 minutes of the flight - I could only view the flight tracker. On a side note, I wish BA would upgrade the album choice, they haven't changed it in the last year. Flight was on time no delays. Inbound PHL-LHR I reserved a seat for £33 each, but note you cannot buy the back row on the middle group - reserved for the crew. Plane encountered severe turbulence between Nantucket and Newfoundland, crew had to rush the drinks and the meal service as a result. No apologies from the pilots about this which BA usually does. LHR-EDI problems about excessive hand baggage exacerbated on the smaller A320. It was the same steward by sheer coincidence that served us on the outbound shuttle a week earlier and he did remember us, and asked us how our holiday in Philadelphia went! Otherwise flight was pleasant and did what it said on the tin. Overall it was a good value trip - I booked it through BA Holidays, and it being off-season meant the total cost was £940 (before seat upgrades) including 8 days car rental. One observation however it that it is now clear that BA cares little about its economy passengers (who now seem to exist to make up the numbers) - everything now seems to be geared around their high-spending Executive Club members. Avios earning has been drastically cut in the World Traveller cabin class, so a discounted fare now only attracts 0.25 Avios in the mile. Therefore a transatlantic flight to the East Coast of the USA (which used to get 3250 points), now only attracts a measily 815. Pretty pathetic really. I really only use British Airways via LHR for USA trips purely on the basis of using large widebody planes (unlike American and United who increasingly use Boeing 757s) , and their holidays deals which are hard to beat and enable payment instalments.

Excellent British Airways flight from Venice to Gatwick, seemed to be a brand new A320 with leather seats. Friendly staff and decent quick sandwich and a drink. My gripe is that too many people bring cases on board, leaving little room for people who've paid for hold luggage, to stow their backpacks etc. Same as on EasyJet.

Flew Business Class from Heathrow to Chennai. Check in was painless and went to the Terminal 5 lounge which was very busy but well stocked with refreshments / food. Boarding was painless and was greeted with champagne. The pods alternately faced forwards and rearwards, so choose carefully if you like a particular orientation. Seat was comfortable. Perhaps not being especially tall or wide meant there was plenty of wriggle room for me. Movie selection for me was fine (I am not a regular cinema goer). TV screen was adequate although my old eyes could've done with something slightly wider. Rounds of drinks and snacks outside meal time. Dinner was good - I had a mixture of a western starter and asian main. Breakfast was ok - eggs were solid bullets, but everything else great. The crew were pleasant.

Decided to upgrade and treat myself to BA's Club World. Check in at JFK was efficient. Fast track through to security was a breeze. BA's Galleries Lounge at JFK T7 was shared with Cathay Pacific and LOT Polish Airline. The lounge was spacious and clean. I was encouraged to have my dinner in the lounge as the service is a sleeper service. To my disappointmwnt, there wasn't enough food left although the selections were good but not the best. After my pre-flight dining, I decided to have a shower. The shower rooms were clean and amenities available on request. BA's Club World seat is around 20 inches wide which was very comfortable for the quick 5 hour flight back home. I was greeted by my name by the cabin crew who were friendly. IFE option was the same as flying economy clasd. Menu was handed out a along with Elemis amenity kit. The meals were good but portions could be better. Upon arrival in LHR, bags were delivered on time. I was told to pay a visit to their arrivals lounge but I didn't bother. Overall, I would fly with BA's Club World product again. Seat and bed was very comfortable and well maintained despite the ageing aircraft. Cabin crew friendly and enthusiastic. Just one thing that BA might want to consider is the food portions because their portions are baby sized portions.

Flew with BA in economy class on their third oldest Boeing 777-300ER. Boarding was delayed due to the late arrival of aircraft. The aircraft is showing its age but the interior is clean. Flying on this B773ER was with their new economy class, seat pitch only 31 inches but is bearable for the 8 hour flight. Meal service was delayed due to turbulence. Choices were cheese and omelette or mixed grill, I went for the latter which was good although portions could be better. Second meal service was just a sandwich and a sweet. Staff professional and interactive with passengers. IFE with a handful of new Hollywood films. Audio choices could be better. Tip: Avoid A and K seats due to the IFE box restricting your legroom.

British Airways domestic economy only from London Heathrow to Edinburgh and basically the only option on this and many routes, check in at T5 quick my Frequent flier status is about to be downgraded however I still have it for a few more weeks, so availed the fast track security and used the BA T5 north lounge. Boarding at A5 quick on to a full flight departed on time, on board service okay for a 1hr flight. Drinks and a snack served arrival almost on time. Return early flight with quick bag drop security a bit slow otherwise used the BA lounge before boarding a full 767, departed on time and arrived early service okay with a breakfast served with drinks, although the crew missed me out and appeared grumpy when I later asked for a coffee. It's an okay service can be expensive if booked at short notice but gets you from A to B quickly.

Recently flew back from JFK to LHR and not the greatest flight I've ever been on. The seats were uncomfortable, poor leg room for long haul ( electrical box under seat infront) unedible food. Poor selection of onboard entertainment. The only good thing about my flight was the staff! My outbound flight was booked with BA but operated by American Airlines - so much better!

Flew British Airways from Zurich to London Heathrow to Kotoka International and back: Outward flight from LHR to Accra fully booked, old B747 cabin looks a bit shabby, seats are worn and tight. The crew however made up for it with a friendly attitude, food was pretty good for economy class. Flight back was delayed by over 24 hours due to a busted parking brake. Communication at the airport could be better but BA offered accomodation and meals during the waiting time. After the problem was solved the flight was leaving the next night and was uneventful. I even managed to lie down and sleep a few hours as the cabin was only half full. What really amazed me was how the BA Customer Service managed my request of compensation. After a couple of days they contacted me and transferred the due amount. I therefore really must commend BA for this straightforward service.

Helsinki to London via Helsinki. The flexibility, readiness, and kindness of the cabin crew reminded me why I have appreciated BA in the past and continue to do so: they do what they say they will do, and do it well. BA makes me happy to pay the little extra for a bag and a small meal, when I get treated like a person - and given an exit row seat as a tall person, when there was one and I am 6'6".

London Heathrow to Amsterdam. Full load, flight 30 mins delay, economy pax carry on lugagage squashed in club cabin overhead bins and upsetting a lot of club pax. Purser did not care. No flight tracking system on this new looking aircraft. Seating in club cabin is more like Easyjet nowadays. Very cramped. No reason to fly British Airways club in the future and they have lost my business until aircraft configuration and service improve.