British Airways

✅ Verified Review | Flew London Heathrow to Lisbon with British Airways. The plane was slightly delayed but the captain explained why and we recovered the delay on the way. I believe communication to be important and appreciate the gesture. The crew were extremely nice and the snack we were given was just fine for such a short flight. I am only sorry we had to take a bus in Lisbon to get to the terminal.

Toronto to Lisbon connecting in London (outward) and stopover in London (return) with British Airways. A mix of Premium Economy and Economy. Easy check in at Toronto where the staff are great and the club lounge as usual was clean, welcoming and well run. OK boarding with juice and water offered on boarding. Bizarrely, no sparkling wine offered ("Sir - we only offer sparkling wine on flights from London") No hot towel after take off but menu card offered. One round of drinks followed by dinner. Steak was overcooked, dry and with a greasy gravy - the worst meal to date. The biggest insult was the breakfast which has been downgraded from the "muffin or nothing" to a basket of smaller muffins, chocolate and cereal bars plus tea / coffee and juice. Just when you thought BA couldn't stoop any lower, they manage to find something else to nickel and dime. Good club lounge in T3 with decent showers. The flight from London to Lisbon was one of the best short haul flights for me. A younger mixed fleet crew were really friendly, offered great service and a prompt drink and snack service - a tasty roll (2 bites) and a desert (1 bite) with second drinks provided on request. Returning from Lisbon, a dreadful bus transfer to the aircraft, a more sullen and older crew with average service with the mini savory roll replaced by sweet or savory snacks (shameful that BA are increasing the sugar on offer across most flights with the current diabetes debate). The BA lounge on the B gates at T5 remains my favourite lounge with plenty of space and some peace and quiet. Onboard one of the old 747's with the old configuration with PE in front of biz class with juice, water or sparkling wine offered on boarding. My IFE had frozen before I sat down and even after reset had a mind of it's own. The safety video was abandoned soon after starting for a manual demo as there were clearly IFE issues across this aging 747. I finally gave up watching TV as the channel kept changing. No hot towels again. One drinks round and on asking for the little bag of pretzels, I was told they had be cut by embarrassed crew (at around 10p a bag - really?) A vile coleslaw starter, a choice of steak or butter chicken curry which I had and a small pot of chocolate pudding completed dinner. The chicken was tasty but not a business class entree (as claimed) by any stretch of the imagination. Tea and coffee but no after dinner drinks (had already been cut). The biggest insult in this continuing degradation of service is the scrapping of the second meal. The sandwich has gone with either 1 cookie or single finger of chocolate with tea / coffee with clearly embarrassed crew (again). This constant reduction in the PE product with the small stuff can't go much lower - there's only the seats and space left! Ironically, whilst in Lisbon the announcement was made regarding short haul food and drink being charged for in economy. BA are being disingenuous to suggest that people are asking for improved catering - yes, they're asking because you've cut the service back so much in the first place. I'd pay for a decent M&S sandwich but I enjoy my free drink. Charging for tea / coffee and juice - even Air Canada haven't stooped that low. I really worry for BA's future. The drive to improve the bottom line has gone too far. I don't see fares being reduced to reflect the reduced service. The board of BA / IAG group and their shareholders should be ashamed and embarrassed with themselves as the demise of the UK's flag carrier continues.

✅ Verified Review | Flew British Airways to/from Heathrow recently as first experience. Have read a number of previous reviews commenting about the indifferent attitudes of cabin service. I absolutely agree, and what a shame. But BA, if you actually read some of these reviews, you can actually retrain and improve our perceptions quickly. When boarding, rather than just pointing to which aisle to begin walking down, actually have your cabin staff positioned (even in economy!) to assist passengers struggling to load carry on baggage and to get seated and out of the way of others. Many of us are unfamiliar with the somewhat different controls on the newer 777's. Perhaps a handout as we board or a bit of cabin assistance? On long transatlantic flights, cabin stewards disappear for at least 4-5 hours mid flight. Perhaps an occasional trip down the cabin once every hour or two to ask if customers need anything? (Or are they fearful of the extra work?).

✅ Verified Review | We frequently use British Airways morning flight from Boston to London, and will again, but the reduction in the quality of food served in economy is startling. The English Breakfast choice was a pleasant surprise until this last flight, on which the reduction of portion size and quality was noticeable. The pre landing snack had always been a decent chicken salad sandwich, but on this flight, it was a cookie - maybe two; I forget. The cabin crew was efficient and friendly, and the AVOD was excellent, much improved from the older 747's, which we have had on the route. Beware, however, Fast Track security at Heathrow, which twice in the last six months, has been glacial, no better than regular lines.

✅ Verified Review | New York JFK to Düsseldorf via London Heathrow. The online check-in was fast and easy. The choice of seats (free of charge) was very poor, even the plane was half-full. The check-in (baggage) organization in JFK was a mess. Long lines with no priority for members. You should arrive min 2hours before the boarding, otherwise you will miss your flight. The staff in the plane more less accabtable. My hand luggage got misplaced in the plane, I think somebody just remove it. I asked the staff, and at least they found my hand luggage. Recommendation to BA, staff behaved partly unacceptable. Beverages and seat comfort in total okay.

Quite simply next time we fly, and where possible, we shall use any other airline (with one exception being South African Airways) rather than British Airways. Flew from Johannesburg to London Heathrow. The seating in business on the A380 is dire and the description given by another reviewer that it feels as if you are in a coffin is pretty accurate. The staff were just about acceptable, but they appeared indifferent and just going through the motions of serving the food and beverages whilst trying not to look too bored whillst doing their job. Oh, and my TV packed up and froze, so I was unable to watch or listen to any music for half of the journey. The Qantas business class seating is superb and just how all the other airlines should configure their seating on the A380. Shame they don't fly to South Africa, although, if they did, it would be impossible to book a seat, as everyone would choose to fly with them and not British Airways.

London Heathrow to Bergen. Took off and landed on time. Sandwich on the outbound flight was good with plenty of drinks on this short flight. Return flight crisps offered again with plenty of drinks, a full flight. Seats hard but okay. Service good on both flights. Tickets expensive £330 for two but got it down to £150 with avios points. I only booked a week before flight.

✅ Verified Review | London Gatwick to Mauritius. I never in my life had a flight as bad as this one. My husband and I were flying to Mauritius for our second anniversary from Gatwick Airport. The staff were rude and inattentive. I pressed the flight attendant button so many times, and after waiting 20 mins, they just switched it off. However, that was not the worst of it - the flight was so cold. We asked if they could please turn it up (they didn't care), multiple passengers asked for extra blankets (not that it would help). I was literally shaking the whole flight through, even though I had multiple layers of clothes on. I will never fly direct to Mauritius with British Airways. I paid more for a direct ticket, than a indirect flight, but thanks BA for letting me realise paying more doesn't equate to better service.

✅ Verified Review | Paris to Bangkok via London. What a mistake to choose BA for this business class flight. The experience of the seats (with their weird coffin-like configuration, sliding screens, and people climbing over me almost continually) was enough to say "never again". The service was very patchy, with some decidedly long-faced and size-challenged cabin staff. Coffee undrinkable, and forget having a choice. Main course near to inedible, but the portions were thankfully miniature. The wine selection was good, but my unsmiling stewardess told me there was no Bordeaux "only merdock". (I should have explained that Medoc is a Bordeaux region, but really). This simply comes nowhere close to Thai, Emirates or Cathay. Singapore Airlines is in a league way way ahead. I should add that the lounges in Paris and London were great. Paris was a share with Cathay, and London's Terminal 5 lounge was excellent. Shame about the flight and the quite hideous seating: tight, face to face with a complete stranger, noisy and hard.

Absolutely dire. They were installing a new check in system which failed. Huge queues at check in and we had to ask to be taken out of the line or we would have missed our flight despite arriving well in advance. They then lost our luggage, both mine and my partners, and they didn't even get it on the Glasgow flight. The luggage took 2 days to arrive in Zurich, that's 2 days from a 6 day break that we had to stay in waiting on luggage. Their online information service didnt match what we were told verbally on the phone and the people we spoke to were irritable, rude and unhelpful. We submitted a formal complaint on our return via BA website. It took them over 3 weeks to reply and when they did they accepted no responsibility and gave us a list of excuses about how they had a new check in service that was causing problems in London. Totally irrelevant to the problems in Glasgow. An appalling company and gone are the days where they had a good reputation for looking after customers. Unlikely we will ever fly with them again unless there is absolutely no other option.